Problem with avg 9.0

phingers · 10-28-2009, 11:36 AM

Hi. I downloaded avg 9 as did my friend since which time our laptops have gone on major go-slow. So I have now removed it and deleted all the files I could find apart from one

'avgrsstx.dll.install_backup' which was in the WIN32 folder

It will not allow me to delete it

Do I need to delete it and if so How?

I am not a techie in any way so help greatly appreciated.

Many thanks.

tetonbob · 10-28-2009, 10:11 PM

Hi, and welcome to the forums.

Run the AVG removal tool,here

http://www.avg.com/us-en/download-tools

I think you mean this file?

c:\windows\system32\avgrsstx.dll.install_backup

If it won't delete in normal mode, and it's still present after running the above removal tool try deleting it in safe mode.

phingers · 10-29-2009, 04:59 AM

Tha's brilliant- thank you. Back to normal running speeds again. How can that one little command make SO much difference?!
Many thanks again.

tetonbob · 10-29-2009, 10:43 AM

, but glad the machine is running better.

Be sure you have antivirus software installed on the machine. There are other free offerings, such as Avira and Avast, Panda Cloud and Microsoft Security Essentials. Excellent paid products available such as Eset's NOD32 and Kaspersky, among others.

More detail here:

PC Safety and Security--What Do I Need?

10-28-2009, 11:36 AM	#1 (permalink)
phingers Registered User Join Date: Oct 2009 Posts: 2 OS: win xp home	Problem with avg 9.0 Hi. I downloaded avg 9 as did my friend since which time our laptops have gone on major go-slow. So I have now removed it and deleted all the files I could find apart from one 'avgrsstx.dll.install_backup' which was in the WIN32 folder It will not allow me to delete it Do I need to delete it and if so How? I am not a techie in any way so help greatly appreciated. Many thanks.

10-28-2009, 10:11 PM	#2 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,483 OS: 2000 Pro; XP Pro; XP Home	Re: Problem with avg 9.0 Hi, and welcome to the forums. Run the AVG removal tool,here http://www.avg.com/us-en/download-tools I think you mean this file? c:\windows\system32\avgrsstx.dll.install_backup If it won't delete in normal mode, and it's still present after running the above removal tool try deleting it in safe mode. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009

10-29-2009, 04:59 AM	#3 (permalink)
phingers Registered User Join Date: Oct 2009 Posts: 2 OS: win xp home	Re: Problem with avg 9.0 Tha's brilliant- thank you. Back to normal running speeds again. How can that one little command make SO much difference?! Many thanks again.

10-29-2009, 10:43 AM	#4 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,483 OS: 2000 Pro; XP Pro; XP Home	Re: Problem with avg 9.0 , but glad the machine is running better. Be sure you have antivirus software installed on the machine. There are other free offerings, such as Avira and Avast, Panda Cloud and Microsoft Security Essentials. Excellent paid products available such as Eset's NOD32 and Kaspersky, among others. More detail here: PC Safety and Security--What Do I Need? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009