norton uninstall freeze

chelseagle · 07-30-2009, 01:40 AM

hi
Im uninstalling norton from laptop with vista - i went to control panel and uninstalled norton from there - its been about 1 hour now - Norton internet security window with a green bar uninstalling - the green bar filled up but its not doing anything else - computer is running at fullish power getting hot.Is this normal ? should i terminate the processs from windows task manager. Ive been looking around on the net and i can see that this whole norton uninstall can be a problem - but i didnt see anything anywhere about the uninstall freezing.Any advice? thanks

~~stanmonday~~ · 07-30-2009, 03:57 AM

Did you try uninstalling your antivirus directly from command prompt? (start->run->cmd)

chelseagle · 07-30-2009, 06:09 AM

no i didnt - i dont know much about using command prompt - can you explain how to do it please , thanks

~~stanmonday~~ · 07-31-2009, 02:03 AM

Just type this line into the command prompt: psexec \\computer_name MsiExec.exe /norestart /q/x{BA4B71D1-898E-4306-AE87-8BA7A596F0ED} REMOVE=ALL , hope it works;) You could also go to some blogs on this issue, or some other websites, here are 2 links I found useful:
http://it.toolbox.com/blogs/locutus/...ntivirus-14625
http://www.ehow.com/how_4796131_unin...ity-suite.html

OnSeeker · 07-31-2009, 02:42 AM

Thank you Stan!

I had this problem too! I managed to uninstall it and now I'm using a better system security!

chelseagle · 08-01-2009, 01:01 AM

Thanks mate
Problem solved.
I tried to re-uninstall a few times from the control panel and after a few times it gave a link to a part of symantecs website for a tool to remove norton.I had seen this before from looking around on the web but the page everybody linked to seemed to require me having a norton password or a install cd.Which i have neither of (norton came with the computer - friends comp).But the link the failed uninstall gave me was really easily.Nothing of norton or symantecs is running in processes now.Everything seems ship shape. Cheers for the replies

07-30-2009, 01:40 AM	#1 (permalink)
chelseagle Registered User Join Date: Jun 2008 Posts: 56 OS: xp & vista temporarily	norton uninstall freeze hi Im uninstalling norton from laptop with vista - i went to control panel and uninstalled norton from there - its been about 1 hour now - Norton internet security window with a green bar uninstalling - the green bar filled up but its not doing anything else - computer is running at fullish power getting hot.Is this normal ? should i terminate the processs from windows task manager. Ive been looking around on the net and i can see that this whole norton uninstall can be a problem - but i didnt see anything anywhere about the uninstall freezing.Any advice? thanks

07-30-2009, 03:57 AM	#2 (permalink)
~~stanmonday~~ Troubled Join Date: Jul 2009 Posts: 4 OS: xp	Re: norton uninstall freeze Did you try uninstalling your antivirus directly from command prompt? (start->run->cmd)

07-30-2009, 06:09 AM	#3 (permalink)
chelseagle Registered User Join Date: Jun 2008 Posts: 56 OS: xp & vista temporarily	Re: norton uninstall freeze no i didnt - i dont know much about using command prompt - can you explain how to do it please , thanks

07-31-2009, 02:03 AM	#4 (permalink)
~~stanmonday~~ Troubled Join Date: Jul 2009 Posts: 4 OS: xp	Re: norton uninstall freeze Just type this line into the command prompt: psexec \\computer_name MsiExec.exe /norestart /q/x{BA4B71D1-898E-4306-AE87-8BA7A596F0ED} REMOVE=ALL , hope it works;) You could also go to some blogs on this issue, or some other websites, here are 2 links I found useful: http://it.toolbox.com/blogs/locutus/...ntivirus-14625 http://www.ehow.com/how_4796131_unin...ity-suite.html

07-31-2009, 02:42 AM	#5 (permalink)
OnSeeker Registered User Join Date: Jul 2009 Posts: 3 OS: xp	Re: norton uninstall freeze Thank you Stan! I had this problem too! I managed to uninstall it and now I'm using a better system security!

08-01-2009, 01:01 AM	#6 (permalink)
chelseagle Registered User Join Date: Jun 2008 Posts: 56 OS: xp & vista temporarily	Re: norton uninstall freeze Thanks mate Problem solved. I tried to re-uninstall a few times from the control panel and after a few times it gave a link to a part of symantecs website for a tool to remove norton.I had seen this before from looking around on the web but the page everybody linked to seemed to require me having a norton password or a install cd.Which i have neither of (norton came with the computer - friends comp).But the link the failed uninstall gave me was really easily.Nothing of norton or symantecs is running in processes now.Everything seems ship shape. Cheers for the replies