Virus problems

osullivanap · 07-01-2009, 07:15 PM

Hi,

my computer performance had begun to slow down very quickly over the last few days. On running McAfee AntiVirus found five trojan viruses, 3 of which it removed, one it quarantined and one which it could not remove. Since then I have not been able to do anything more with the computer to fix the problem as when I turn it on it does not respond. This is still the case when I restart the computer from last known good configuration and in safe mode, or safe mode with networking.

I would be grateful for any assisstance.

Thanks

Baejung92 · 07-01-2009, 08:53 PM

You should probably head to the malware removal forum and follow the instructions in the sticky thread there.

http://www.techsupportforum.com/secu...-spyware-help/

osullivanap · 07-02-2009, 04:41 AM

Thanks, but unfortunately as I said in the post, my computer does not repond when I turn it on at all, it simply brings me to my desktop, but no icons ever appear, so I cannot follow the steps outlined in the read before posting thread, or am unable to produce any logs to show problem.

Baejung92 · 07-02-2009, 09:26 AM

You can mention that in your thread there--if you're unable to run one or both of the scanners they will give you further instructions. I'm not sure how they'd direct you from that point, but it's worth a try anyways.

tetonbob · 07-02-2009, 10:05 AM

@osullivanap -

We'd be limited in what we could do from here without you being able to run any tools to produce analysis logs.

You say you get to a blank desktop. That's a bit different from "when I turn it on it does not respond".

Can you open Task Manager? ctrl + alt + del

If so, you can run applications from there. If you can open Task Manager, can you run explorer? From Task Manager, File > New Task (Run) > type explorer >press Enter

If explorer will not load, what exact error message, if any?

Does Safe Mode with Command Prompt load for you?

Do you have a USB stick drive?

07-01-2009, 07:15 PM	#1 (permalink)
osullivanap Registered User Join Date: Jun 2009 Posts: 19 OS: xp service pack 3	Virus problems Hi, my computer performance had begun to slow down very quickly over the last few days. On running McAfee AntiVirus found five trojan viruses, 3 of which it removed, one it quarantined and one which it could not remove. Since then I have not been able to do anything more with the computer to fix the problem as when I turn it on it does not respond. This is still the case when I restart the computer from last known good configuration and in safe mode, or safe mode with networking. I would be grateful for any assisstance. Thanks

07-01-2009, 08:53 PM	#2 (permalink)
Baejung92 Registered User Join Date: Dec 2008 Posts: 167 OS: Windows XP SP3	Re: Virus problems You should probably head to the malware removal forum and follow the instructions in the sticky thread there. http://www.techsupportforum.com/secu...-spyware-help/

07-02-2009, 04:41 AM	#3 (permalink)
osullivanap Registered User Join Date: Jun 2009 Posts: 19 OS: xp service pack 3	Re: Virus problems Thanks, but unfortunately as I said in the post, my computer does not repond when I turn it on at all, it simply brings me to my desktop, but no icons ever appear, so I cannot follow the steps outlined in the read before posting thread, or am unable to produce any logs to show problem.

07-02-2009, 09:26 AM	#4 (permalink)
Baejung92 Registered User Join Date: Dec 2008 Posts: 167 OS: Windows XP SP3	Re: Virus problems You can mention that in your thread there--if you're unable to run one or both of the scanners they will give you further instructions. I'm not sure how they'd direct you from that point, but it's worth a try anyways.

07-02-2009, 10:05 AM	#5 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,135 OS: 2000 Pro; XP Pro; XP Home	Re: Virus problems @osullivanap - We'd be limited in what we could do from here without you being able to run any tools to produce analysis logs. You say you get to a blank desktop. That's a bit different from "when I turn it on it does not respond". Can you open Task Manager? ctrl + alt + del If so, you can run applications from there. If you can open Task Manager, can you run explorer? From Task Manager, File > New Task (Run) > type explorer >press Enter If explorer will not load, what exact error message, if any? Does Safe Mode with Command Prompt load for you? Do you have a USB stick drive? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009