Network error

Jason8881 · 06-26-2009, 06:33 PM

Can someone help me? I'm using AVG 8.5 and have been for a long time. My OS is XP. Recently, when I try to view certain web pages, I get this error:

"Network Error (dns_unresolved-hostname), Your requested host prosecure.microsoft.com could not be resolved by DNS. For assistance, contact your network support team"

I've contacted my internet provider and went over everything with them. Everything is as it should and it only happens for some web pages. They seem to think AVG is detecting possible viruses/threats and is keeping the sites from loading. I think this is correct but can't figure out how to stop this if it's true. I emptied my virus vault and the first time I tried to go to a webpage, it worked. The second time I tried I got the error again. Also, I don't know if it's related but today I noticed and AVG toolbar at the top of my screen and I know I didn't request that.

If anyone could give me some ideas I would appreciate it.

**jarod** · 06-27-2009, 01:54 AM

I am using AVG 8.5 paid and have no such problem with any websites. What websites you are visiting. Anyway, AVG toolbar is installed on an optional basis, you can choose whether to install or not to install it during the installation

Jason8881 · 06-27-2009, 08:03 AM

Two of the websites I can't access:

http://newsandsentinel.com/.........just my local newspaper and
http://gonintendo.com/....a gaming website.

The page will start loading and then the screen will go white and I'll get that error. Most other websites do the same thing. I really think AVG is stopping the page from loading but I don't know how to correct it. Also, I probably should add, I think I'm using AVG 8.5. That's the icon on my computer but I have not paid for anything.

Jason8881 · 06-28-2009, 07:41 AM

Not sure if any professionals here try to answer all of these but if they do, don't worry about this problem, was able to figure it out through another website. I had to change one of my settings.

tetonbob · 06-28-2009, 08:40 AM

Hello -

While we try to answer as many questions as we can, we don't always get to all of them.

For others who may come upon this thread with similar issues, perhaps you'd share with us your solution. What settings did you change?

06-26-2009, 06:33 PM	#1 (permalink)
Jason8881 Registered User Join Date: Jun 2009 Posts: 3 OS: xp	Network error Can someone help me? I'm using AVG 8.5 and have been for a long time. My OS is XP. Recently, when I try to view certain web pages, I get this error: "Network Error (dns_unresolved-hostname), Your requested host prosecure.microsoft.com could not be resolved by DNS. For assistance, contact your network support team" I've contacted my internet provider and went over everything with them. Everything is as it should and it only happens for some web pages. They seem to think AVG is detecting possible viruses/threats and is keeping the sites from loading. I think this is correct but can't figure out how to stop this if it's true. I emptied my virus vault and the first time I tried to go to a webpage, it worked. The second time I tried I got the error again. Also, I don't know if it's related but today I noticed and AVG toolbar at the top of my screen and I know I didn't request that. If anyone could give me some ideas I would appreciate it.

06-27-2009, 01:54 AM	#2 (permalink)
jarod TSF Enthusiast Join Date: Oct 2007 Location: Malaysia, Klang Posts: 517 OS: Win XP service pack 2 My System	Re: Network error I am using AVG 8.5 paid and have no such problem with any websites. What websites you are visiting. Anyway, AVG toolbar is installed on an optional basis, you can choose whether to install or not to install it during the installation __________________ Optimus Prime: Were we so different? They're a young species. They have much to learn. But I've seen goodness in them.Freedom is the right of all sentient beings. You all know there's only one way to end this war. We must destroy the cube. If all else fails, I will unite it with the spark in my chest.

06-27-2009, 08:03 AM	#3 (permalink)
Jason8881 Registered User Join Date: Jun 2009 Posts: 3 OS: xp	Re: Network error Two of the websites I can't access: http://newsandsentinel.com/.........just my local newspaper and http://gonintendo.com/....a gaming website. The page will start loading and then the screen will go white and I'll get that error. Most other websites do the same thing. I really think AVG is stopping the page from loading but I don't know how to correct it. Also, I probably should add, I think I'm using AVG 8.5. That's the icon on my computer but I have not paid for anything.

06-28-2009, 07:41 AM	#4 (permalink)
Jason8881 Registered User Join Date: Jun 2009 Posts: 3 OS: xp	Re: Network error Not sure if any professionals here try to answer all of these but if they do, don't worry about this problem, was able to figure it out through another website. I had to change one of my settings.

06-28-2009, 08:40 AM	#5 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,177 OS: 2000 Pro; XP Pro; XP Home	Re: Network error Hello - While we try to answer as many questions as we can, we don't always get to all of them. For others who may come upon this thread with similar issues, perhaps you'd share with us your solution. What settings did you change? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009