I uninstalled Norton Security and now my internet wont work!!!

Rayray094life · 01-05-2009, 01:49 PM

Well a couple of days ago, my sister was on the interneet and said we had a virus which was false but i guess she thought we did. So i got on and i wanted to fix the problem but my norton subscription was expired. So I tried to download Norton off the internet again but it said i had to remove the version that was on my computer so thats just what I did. And after that it prompted me to restart my computer which I did and then when ii tried to get on the internet it wouldnt work.

I have a emachine computeer and it automatically comes with norton security and i have DSL. My DSL connection is just fine. Its just something on the computer thats stopping my internet from working. I dont know what it is. I dont know what to do.

I already tried calling at&t and they said my internet was fine and i tried putting my ip address in the browseer and it just wont work. Beforee, by typing in my ip address and fixing the problem, my internet would work again but i cant even do that anymore. I dont know if uninstallling norton changed the setting on my computer or what.

Please help.

WidowMkR · 01-05-2009, 01:55 PM

Hi rayray, welcome to TSP, please follow the instructions on this page to fully remove your norton product, it may be causing the internet issue or it may be spyware or some sort

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=pfdocs&dtype=&prod=&ver=&osv=&osv_lvl=

Rayray094life · 01-05-2009, 06:22 PM

The thing is i cant get on the internet to download the norton removal tool.

WidowMkR · 01-06-2009, 08:47 AM

Quote:

Originally Posted by Rayray094life

The thing is i cant get on the internet to download the norton removal tool.

Download it on one PC, then transfer it with a usb device

Rayray094life · 01-06-2009, 01:24 PM

okay thanks. ill try it :) and which removaal process should i use if the norton security system actually came with the computer? because some ask for serial numbers and key numbers of some sort and I dont have any because it was alrready on my computer when i bought it.

WidowMkR · 01-07-2009, 11:18 AM

Im not sure, i havent used it yet

tetonbob · 01-07-2009, 01:33 PM

Quote:

Originally Posted by Rayray094life

okay thanks. ill try it :) and which removaal process should i use if the norton security system actually came with the computer? because some ask for serial numbers and key numbers of some sort and I dont have any because it was alrready on my computer when i bought it.

The key here is...do you plan on reinstalling Norton? If not, you don't need to know what key it has.

Quote:

You may need your Product Key when you reinstall your Norton product. To be safe, follow the steps for your product to be sure that you have your Product Key if it is needed.

Download the NRT, and run it. Though I'm not sure why that would have caused problems for your internet.

01-05-2009, 01:49 PM	#1 (permalink)
Rayray094life Registered User Join Date: Jan 2009 Posts: 3 OS: win98	I uninstalled Norton Security and now my internet wont work!!! Well a couple of days ago, my sister was on the interneet and said we had a virus which was false but i guess she thought we did. So i got on and i wanted to fix the problem but my norton subscription was expired. So I tried to download Norton off the internet again but it said i had to remove the version that was on my computer so thats just what I did. And after that it prompted me to restart my computer which I did and then when ii tried to get on the internet it wouldnt work. I have a emachine computeer and it automatically comes with norton security and i have DSL. My DSL connection is just fine. Its just something on the computer thats stopping my internet from working. I dont know what it is. I dont know what to do. I already tried calling at&t and they said my internet was fine and i tried putting my ip address in the browseer and it just wont work. Beforee, by typing in my ip address and fixing the problem, my internet would work again but i cant even do that anymore. I dont know if uninstallling norton changed the setting on my computer or what. Please help.

01-05-2009, 01:55 PM	#2 (permalink)
WidowMkR Registered User Join Date: May 2008 Posts: 34 OS: Windows Xp	Re: I uninstalled Norton Security and now my internet wont work!!! Hi rayray, welcome to TSP, please follow the instructions on this page to fully remove your norton product, it may be causing the internet issue or it may be spyware or some sort http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=pfdocs&dtype=&prod=&ver=&osv=&osv_lvl=

01-05-2009, 06:22 PM	#3 (permalink)
Rayray094life Registered User Join Date: Jan 2009 Posts: 3 OS: win98	Re: I uninstalled Norton Security and now my internet wont work!!! The thing is i cant get on the internet to download the norton removal tool.

01-06-2009, 01:24 PM	#5 (permalink)
Rayray094life Registered User Join Date: Jan 2009 Posts: 3 OS: win98	Re: I uninstalled Norton Security and now my internet wont work!!! okay thanks. ill try it :) and which removaal process should i use if the norton security system actually came with the computer? because some ask for serial numbers and key numbers of some sort and I dont have any because it was alrready on my computer when i bought it.

01-07-2009, 11:18 AM	#6 (permalink)
WidowMkR Registered User Join Date: May 2008 Posts: 34 OS: Windows Xp	Re: I uninstalled Norton Security and now my internet wont work!!! Im not sure, i havent used it yet