can any give me advice to help my friend?

Zealex · 12-29-2008, 11:19 AM

My friend has like 9 trojans according to Avira, but she is now installing avast, like shes not very computer smart, she ususally goes on like youtube aim and such, but what advice should i give her cause im trying to communicate and she doesnt understand, ill prob make her come her for more help but im not very computer smart so i can only help install programs, so any advice would be nice :).

Sionaki · 12-29-2008, 10:22 PM

Hey Zealex,

If avast can't remove the viruses... it's best to drop the computer at a local computer repair shop and have them remove it.

However if you want to try removing it yourself, here's a guide below for a simple and easy way of removing viruses:

What you can try doing is running virus scans in safe mode. This is done by powering the computer on and immediately hitting F8 until you get Windows Advance Options. Choose safe mode with networking.

Once you're in safemode try running a virus scan with avast.

After that download, install and run scans Malwarebytes:
http://www.download.com/Malwarebytes...html?tag=mncol

Lastly download, install and run scans for spybot search and destroy:
http://www.download.com/Spybot-Searc...html?tag=mncol

Once you're done using those programs and confirmed they've removed the viruse's, etc... uninstall them right away as it's not good having multiple anti-virus software's installed.

If the guide above hasn't removed all the virus's, again it's best to drop it off at a computer repair shop.

**Glaswegian** · 12-30-2008, 07:52 AM

For a general guide to security see here

PC Safety and Security--What Do I Need?

If your friend thinks she may be infected then start here

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

and complete the steps.

Zealex · 12-30-2008, 09:09 AM

Quote:

Originally Posted by Sionaki

Hey Zealex,

If avast can't remove the viruses... it's best to drop the computer at a local computer repair shop and have them remove it.

However if you want to try removing it yourself, here's a guide below for a simple and easy way of removing viruses:

What you can try doing is running virus scans in safe mode. This is done by powering the computer on and immediately hitting F8 until you get Windows Advance Options. Choose safe mode with networking.

Once you're in safemode try running a virus scan with avast.

After that download, install and run scans Malwarebytes:
http://www.download.com/Malwarebytes...html?tag=mncol

Lastly download, install and run scans for spybot search and destroy:
http://www.download.com/Spybot-Searc...html?tag=mncol

Once you're done using those programs and confirmed they've removed the viruse's, etc... uninstall them right away as it's not good having multiple anti-virus software's installed.

If the guide above hasn't removed all the virus's, again it's best to drop it off at a computer repair shop.

wait a minute, i have avast and spybot both installed, i thought spybot was Antispyware, and does not have real time AV...

Sionaki · 12-30-2008, 10:22 AM

Quote:

Originally Posted by Zealex

wait a minute, i have avast and spybot both installed, i thought spybot was Antispyware, and does not have real time AV...

Avast has both AV and anti - spyware. So it's not good to have an additional anti-spyware program like spybot running since they would conflict in using the same processes to services.

tetonbob · 12-30-2008, 12:24 PM

To the best of my knowledge, there should be no conflict between Spybot Search & Destroy and Avast, if Spybot is used for an on demand scanner, and TeaTimer is not used.

I run the two together successfully, with no issues of conflict, on a couple machines.

Matt_1988 · 01-03-2009, 12:08 PM

with 8 trojans and who knows how many othe hidden spy/malware have you concidered just backing up her important data and re-formating?

at least if you reformat you can start a fresh and install all relevent software before reconceting to the internet.

12-29-2008, 11:19 AM	#1 (permalink)
Zealex Tech, Games Team Join Date: Nov 2008 Location: USA Posts: 2,159 OS: Windows Vista Home Premium 32 bit SP2 My System	can any give me advice to help my friend? My friend has like 9 trojans according to Avira, but she is now installing avast, like shes not very computer smart, she ususally goes on like youtube aim and such, but what advice should i give her cause im trying to communicate and she doesnt understand, ill prob make her come her for more help but im not very computer smart so i can only help install programs, so any advice would be nice :).

12-29-2008, 10:22 PM	#2 (permalink)
Sionaki Registered User Join Date: Dec 2008 Location: Edmonton Posts: 5 OS: Windows Vista Home Premium SP1, Windows XP Pro SP3	Re: can any give me advice to help my friend? Hey Zealex, If avast can't remove the viruses... it's best to drop the computer at a local computer repair shop and have them remove it. However if you want to try removing it yourself, here's a guide below for a simple and easy way of removing viruses: What you can try doing is running virus scans in safe mode. This is done by powering the computer on and immediately hitting F8 until you get Windows Advance Options. Choose safe mode with networking. Once you're in safemode try running a virus scan with avast. After that download, install and run scans Malwarebytes: http://www.download.com/Malwarebytes...html?tag=mncol Lastly download, install and run scans for spybot search and destroy: http://www.download.com/Spybot-Searc...html?tag=mncol Once you're done using those programs and confirmed they've removed the viruse's, etc... uninstall them right away as it's not good having multiple anti-virus software's installed. If the guide above hasn't removed all the virus's, again it's best to drop it off at a computer repair shop. __________________ A+, DCSE Certified 4 Years as a Computer and IT Technician.

12-30-2008, 07:52 AM	#3 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,545 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Re: can any give me advice to help my friend? For a general guide to security see here PC Safety and Security--What Do I Need? If your friend thinks she may be infected then start here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help and complete the steps. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

12-30-2008, 12:24 PM	#6 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,721 OS: 2000 Pro; XP Pro; XP Home	Re: can any give me advice to help my friend? To the best of my knowledge, there should be no conflict between Spybot Search & Destroy and Avast, if Spybot is used for an on demand scanner, and TeaTimer is not used. I run the two together successfully, with no issues of conflict, on a couple machines. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009

01-03-2009, 12:08 PM	#7 (permalink)
Matt_1988 Registered User Join Date: Jan 2009 Location: England Posts: 40 OS: Windows 7	Re: can any give me advice to help my friend? with 8 trojans and who knows how many othe hidden spy/malware have you concidered just backing up her important data and re-formating? at least if you reformat you can start a fresh and install all relevent software before reconceting to the internet.