is this a legit website or some form of spyware ?

**linderman** · 12-04-2008, 07:15 PM

I have this "install sheild update manager" that keeps popping up and wants to perform some update.........

I cant put my finger on it and have blocked it with my bitdefender from running ............
'

here is the web page its associated with

http://consumer.installshield.com/

can someone shed some light on this ?

thanks folks

joe

tetonbob · 12-04-2008, 08:31 PM

Hi Joe -

InstallShield is a legit site.

Do you happen to have Sonic software installed?

See if this helps:

http://consumerdocs.installshield.co...0838&sliceId=1

http://consumerdocs.installshield.co...1006&sliceId=1

http://consumer.installshield.com/about_um.asp

Sometimes the updater used in various software gets cranky and while there's various ways to address it, the simplest can be to just disable these in msconfig:

See if you have these processes listed "issch" and "isuspm". If so, uncheck them, click apply and restart the computer.

When windows gets to the desktop, tick do not start the configuration utility when windows starts.

**linderman** · 12-05-2008, 05:33 AM

thanks a million Bob ............... I owe yah one

tetonbob · 12-05-2008, 07:32 AM

Cheers, Joe...glad to help.

12-04-2008, 07:15 PM	#1 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 19,375 OS: win 2000 pro / Win XP pro My System	is this a legit website or some form of spyware ? I have this "install sheild update manager" that keeps popping up and wants to perform some update......... I cant put my finger on it and have blocked it with my bitdefender from running ............ ' here is the web page its associated with http://consumer.installshield.com/ can someone shed some light on this ? thanks folks joe __________________ Even a Broken Clock is Right Twice a Day ! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

12-04-2008, 08:31 PM	#2 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 32,560 OS: 2000 Pro; XP Pro; XP Home	Re: is this a legit website or some form of spyware ? Hi Joe - InstallShield is a legit site. Do you happen to have Sonic software installed? See if this helps: http://consumerdocs.installshield.co...0838&sliceId=1 http://consumerdocs.installshield.co...1006&sliceId=1 http://consumer.installshield.com/about_um.asp Sometimes the updater used in various software gets cranky and while there's various ways to address it, the simplest can be to just disable these in msconfig: See if you have these processes listed "issch" and "isuspm". If so, uncheck them, click apply and restart the computer. When windows gets to the desktop, tick do not start the configuration utility when windows starts. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Please do not ask for help via Private Message.

12-05-2008, 05:33 AM	#3 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 19,375 OS: win 2000 pro / Win XP pro My System	Re: is this a legit website or some form of spyware ? thanks a million Bob ............... I owe yah one __________________ Even a Broken Clock is Right Twice a Day ! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

12-05-2008, 07:32 AM	#4 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 32,560 OS: 2000 Pro; XP Pro; XP Home	Re: is this a legit website or some form of spyware ? Cheers, Joe...glad to help. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Please do not ask for help via Private Message.