howzit going....new guy here needs some help plz

lil devil · 11-12-2008, 11:13 AM

howzit going guys this is my first post here.im having a problem getting rid of a virus from my laptop.i've got norton,avg and something called avira running and they aint doing anything,the virus is called infostealer.gampass.im running my AV but its not picking it up but another AV i have is and it just says its unable to fix the infected files.i scanned my laptop and its says i have 358 infected files,norton AV pop up says it has detected and removed an infected file but the other AV says im still infected.im really lost here,my laptop's running very slow ,freezing alot and it takes about 15-20 minutes just to start up.im quadriplegic and my laptops everything to me,i use it more then the usual person and lately i cant do much with it so if you guys could please help me out i would be really grateful

thanks guys

tetonbob · 11-12-2008, 01:43 PM

Hello, and welcome to TSF. As stated at the top of this forum:

Quote:

This forum is not for malware removal assistance. For malware removal assistance, read the sticky topic at the top of the HijackThis Log Help forum, or the "First Steps" link at the top right of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/secu...oval-help.html

After running through all the steps, please post the requested logs in the HijackThis Log Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the HijackThis Log Help forum is extremely busy, and it may take a while to receive a reply.

This topic will be closed.

11-12-2008, 11:13 AM	#1 (permalink)
lil devil Registered User Join Date: Nov 2008 Posts: 1 OS: xp	howzit going....new guy here needs some help plz howzit going guys this is my first post here.im having a problem getting rid of a virus from my laptop.i've got norton,avg and something called avira running and they aint doing anything,the virus is called infostealer.gampass.im running my AV but its not picking it up but another AV i have is and it just says its unable to fix the infected files.i scanned my laptop and its says i have 358 infected files,norton AV pop up says it has detected and removed an infected file but the other AV says im still infected.im really lost here,my laptop's running very slow ,freezing alot and it takes about 15-20 minutes just to start up.im quadriplegic and my laptops everything to me,i use it more then the usual person and lately i cant do much with it so if you guys could please help me out i would be really grateful thanks guys