laptop won't let me install antivirus

joangolfing · 11-08-2008, 08:50 AM

I have tried installing Avast, AVG, and Avira free antivius programs and they all fail to install in my HP laptop.

What could be the problem?

**simpswr** · 11-08-2008, 10:10 AM

Does it already have an antivirus installed? What error messages do you get?

joangolfing · 11-08-2008, 11:11 AM

I was able to get Avira to install and update. I don't remember what the error report said for Avast and AVG. Neither of them installed anything, but gave me an immediate rejection with an error message. However, I now have 3 Security Center icons in my Control Panel. I know there is some major problem with my laptop, but it is working now with Avira. I would like to get to the bottom of my problems. This laptop has been unstable for over a year. I changed HD's, and reformatted it numerous times with a return to the same problems.

**simpswr** · 11-08-2008, 11:26 AM

What antivirus was on before this?

joangolfing · 11-08-2008, 05:04 PM

I had put a trial version of Nod 32. That trial expired, so I uninstalled it from the laptop. Could that have caused problems?

MikenandezNST · 11-08-2008, 05:14 PM

Quote:

Originally Posted by joangolfing

I had put a trial version of Nod 32. That trial expired, so I uninstalled it from the laptop. Could that have caused problems?

Was the Nod32 installed on the current HDD or was this before swapping hard drives?

What operating system are you using?

joangolfing · 11-09-2008, 03:23 AM

It was on this current HD. I have XP Pro on my HP pavilion.

MikenandezNST · 11-11-2008, 07:50 AM

So how is the laptop doing right now?

I cant think of any thing that can keep causing AV software to fail installation if you have tried different HDDs .

Try going to the HP website and doing a search on your model see if there are any recommended updates that your laptop lacks.

Good luck.

joangolfing · 11-11-2008, 08:54 AM

HP updates. Good Idea!! It was after an HP update that this issue occurred. It gives me a place to start. I'll check again on further updates that might be needed with the ones I've already installed.

11-08-2008, 08:50 AM	#1 (permalink)
joangolfing Registered User Join Date: Jun 2007 Posts: 228 OS: WinXP	laptop won't let me install antivirus I have tried installing Avast, AVG, and Avira free antivius programs and they all fail to install in my HP laptop. What could be the problem?

11-08-2008, 10:10 AM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 9,005 OS: XP, Vista	Re: laptop won't let me install antivirus Does it already have an antivirus installed? What error messages do you get? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help \| How to Post a Screen shot \| PC running slow?]

11-08-2008, 11:11 AM	#3 (permalink)
joangolfing Registered User Join Date: Jun 2007 Posts: 228 OS: WinXP	Re: laptop won't let me install antivirus I was able to get Avira to install and update. I don't remember what the error report said for Avast and AVG. Neither of them installed anything, but gave me an immediate rejection with an error message. However, I now have 3 Security Center icons in my Control Panel. I know there is some major problem with my laptop, but it is working now with Avira. I would like to get to the bottom of my problems. This laptop has been unstable for over a year. I changed HD's, and reformatted it numerous times with a return to the same problems.

11-08-2008, 11:26 AM	#4 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 9,005 OS: XP, Vista	Re: laptop won't let me install antivirus What antivirus was on before this? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help \| How to Post a Screen shot \| PC running slow?]

11-08-2008, 05:04 PM	#5 (permalink)
joangolfing Registered User Join Date: Jun 2007 Posts: 228 OS: WinXP	Re: laptop won't let me install antivirus I had put a trial version of Nod 32. That trial expired, so I uninstalled it from the laptop. Could that have caused problems?

11-09-2008, 03:23 AM	#7 (permalink)
joangolfing Registered User Join Date: Jun 2007 Posts: 228 OS: WinXP	Re: laptop won't let me install antivirus It was on this current HD. I have XP Pro on my HP pavilion.

11-11-2008, 07:50 AM	#8 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 635 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: laptop won't let me install antivirus So how is the laptop doing right now? I cant think of any thing that can keep causing AV software to fail installation if you have tried different HDDs . Try going to the HP website and doing a search on your model see if there are any recommended updates that your laptop lacks. Good luck.

11-11-2008, 08:54 AM	#9 (permalink)
joangolfing Registered User Join Date: Jun 2007 Posts: 228 OS: WinXP	Re: laptop won't let me install antivirus HP updates. Good Idea!! It was after an HP update that this issue occurred. It gives me a place to start. I'll check again on further updates that might be needed with the ones I've already installed.