Isn't AVG free just that, FREE??

sleemie · 09-20-2008, 01:42 PM

And not a TRIAL version? My son is getting a message on his computer saying his trial has expired. He decided to try and re install it and not really sure what he did but he ran into some problems with it, but he seemed to have gotten passed it. Now I'm attempting to reinstall the FREE version and when you get to the point where it asks for a license key there's one already in the line and when you click next it says the license has expired. If I delete it and leave it blank I get the same message.

Is there anything I can do or is this a TRIAL and not a FREE program??

thanx.

**grumpygit** · 09-20-2008, 01:49 PM

Hi, AVG has both free version and trial version.
Uninstall the trial version you have got and install the free version from the link below.

http://free.grisoft.com/doc/2/lng/us/tpl/v5

sleemie · 09-20-2008, 02:09 PM

That's the version I've been trying to install. When I go to Programs and then the AVG folder and run the uninstall program I get an error message stating that it couldn't uninstall the product and then when you click details it says the product is not installed.

It doesn't appear at all under add/remove programs.

But when I open the user interface it gives me the message stating that the trial has expired. So it is THERE at least partially...probably something in the registry out of whack. I ran a registry cleaner and had it clean up all the errors it found, but no difference.

**grumpygit** · 09-20-2008, 03:03 PM

You could try downloading and reinstalling the trial version to repair the copy on your computer and then uninstall again.

sleemie · 09-20-2008, 03:53 PM

Okay...just tried that and the same problem. I go to install the trial version and the same key that was popping up when I tried to install the free version is also popping up now and it says the license is expired. It didn't give me an option for new install or repair existing. I tried running the AVG removal tool from their website but it gives me an error message halfway through.

**grumpygit** · 09-21-2008, 12:38 AM

The only other thing i can think of trying is asking the people at the freeavg forum.(link below)
Sorry i can't be more help.

http://freeforum.avg.com/

peterlakey · 09-21-2008, 03:19 PM

i've had a similar situation . i used revo uninstaller ( it's free ) - it removes all the old bits and pieces of uninstalls . you'd be surprised what avg leaves all over your computer . . . then i did a clean with ccleaner ( free ) and checked with a normal search . it worked for me . see how it goes . be careful to follow revo instructions to the letter . only tick bold boxes - not plain type boxes . re install avg 8 free from their site . cheers . hope it works , peterlakey .

09-20-2008, 01:42 PM	#1 (permalink)
sleemie Registered User Join Date: Mar 2003 Location: Virginia Posts: 156 OS: Windows XP	Isn't AVG free just that, FREE?? And not a TRIAL version? My son is getting a message on his computer saying his trial has expired. He decided to try and re install it and not really sure what he did but he ran into some problems with it, but he seemed to have gotten passed it. Now I'm attempting to reinstall the FREE version and when you get to the point where it asks for a license key there's one already in the line and when you click next it says the license has expired. If I delete it and leave it blank I get the same message. Is there anything I can do or is this a TRIAL and not a FREE program?? thanx.

09-20-2008, 01:49 PM	#2 (permalink)
grumpygit T-Shirt Winner Join Date: Oct 2006 Location: hertford, england Posts: 4,734 OS: win xp pro sp3 My System Blog Entries: 2	Re: Isn't AVG free just that, FREE?? Hi, AVG has both free version and trial version. Uninstall the trial version you have got and install the free version from the link below. http://free.grisoft.com/doc/2/lng/us/tpl/v5 __________________ Grumpygit

09-20-2008, 02:09 PM	#3 (permalink)
sleemie Registered User Join Date: Mar 2003 Location: Virginia Posts: 156 OS: Windows XP	Re: Isn't AVG free just that, FREE?? That's the version I've been trying to install. When I go to Programs and then the AVG folder and run the uninstall program I get an error message stating that it couldn't uninstall the product and then when you click details it says the product is not installed. It doesn't appear at all under add/remove programs. But when I open the user interface it gives me the message stating that the trial has expired. So it is THERE at least partially...probably something in the registry out of whack. I ran a registry cleaner and had it clean up all the errors it found, but no difference.

09-20-2008, 03:03 PM	#4 (permalink)
grumpygit T-Shirt Winner Join Date: Oct 2006 Location: hertford, england Posts: 4,734 OS: win xp pro sp3 My System Blog Entries: 2	Re: Isn't AVG free just that, FREE?? You could try downloading and reinstalling the trial version to repair the copy on your computer and then uninstall again. __________________ Grumpygit

09-20-2008, 03:53 PM	#5 (permalink)
sleemie Registered User Join Date: Mar 2003 Location: Virginia Posts: 156 OS: Windows XP	Re: Isn't AVG free just that, FREE?? Okay...just tried that and the same problem. I go to install the trial version and the same key that was popping up when I tried to install the free version is also popping up now and it says the license is expired. It didn't give me an option for new install or repair existing. I tried running the AVG removal tool from their website but it gives me an error message halfway through.

09-21-2008, 12:38 AM	#6 (permalink)
grumpygit T-Shirt Winner Join Date: Oct 2006 Location: hertford, england Posts: 4,734 OS: win xp pro sp3 My System Blog Entries: 2	Re: Isn't AVG free just that, FREE?? The only other thing i can think of trying is asking the people at the freeavg forum.(link below) Sorry i can't be more help. http://freeforum.avg.com/ __________________ Grumpygit

09-21-2008, 03:19 PM	#7 (permalink)
peterlakey Registered User Join Date: May 2008 Posts: 68 OS: xp sp2	Re: Isn't AVG free just that, FREE?? i've had a similar situation . i used revo uninstaller ( it's free ) - it removes all the old bits and pieces of uninstalls . you'd be surprised what avg leaves all over your computer . . . then i did a clean with ccleaner ( free ) and checked with a normal search . it worked for me . see how it goes . be careful to follow revo instructions to the letter . only tick bold boxes - not plain type boxes . re install avg 8 free from their site . cheers . hope it works , peterlakey .