Remote Support

pepsi8 · 09-20-2008, 01:53 AM

Hello,

I hear quite a lot about remote computer support services. I would like to know how secured is one's computer after availing such service and how useful is the service. Is the amount one pays worth the service?

**sobeit** · 09-20-2008, 03:12 AM

Quote:

Originally Posted by pepsi8

I would like to know how secured is one's computer after availing such service

if its reputable, then you should have no problems at all.

Quote:

and how useful is the service.

just like any computer support it depends upon the service and the problem.

Quote:

Is the amount one pays worth the service?

it depends upon the amount, the problem, and how lazy you are

You asked a very general question so there is really no way to give specific answers. If you are looking at a specific service then maybe post the name of it. Generally speaking remote services is really no different than taking your computer to a local shop. They both will have access to all the info on your computer.

tetonbob · 09-20-2008, 09:37 AM

One difference with remote access service is, if you sit at the machine while the service is being performed, you can terminate the access at any time, whereas when the machine is in the shop, you cannot.

**grumpygit** · 09-20-2008, 11:17 AM

One problem i found recently when using symantec remote support, when they tell you everything is done and you need to reboot, it is useful to have another computer standing by to get online again to find out why your computer will no longer boot.

tetonbob · 09-20-2008, 11:49 AM

@grumpygit

Ouch!

09-20-2008, 01:53 AM	#1 (permalink)
pepsi8 Registered User Join Date: Aug 2008 Posts: 2 OS: XP	Remote Support Hello, I hear quite a lot about remote computer support services. I would like to know how secured is one's computer after availing such service and how useful is the service. Is the amount one pays worth the service?

09-20-2008, 09:37 AM	#3 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,564 OS: 2000 Pro; XP Pro; XP Home	Re: Remote Support One difference with remote access service is, if you sit at the machine while the service is being performed, you can terminate the access at any time, whereas when the machine is in the shop, you cannot. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009

09-20-2008, 11:17 AM	#4 (permalink)
grumpygit T-Shirt Winner Join Date: Oct 2006 Location: hertford, england Posts: 4,743 OS: win xp pro sp3 My System Blog Entries: 2	Re: Remote Support One problem i found recently when using symantec remote support, when they tell you everything is done and you need to reboot, it is useful to have another computer standing by to get online again to find out why your computer will no longer boot. __________________ Grumpygit

09-20-2008, 11:49 AM	#5 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,564 OS: 2000 Pro; XP Pro; XP Home	Re: Remote Support @grumpygit Ouch! __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009