Removed Spyware but now my pc wont boot

jediminded87 · 06-29-2008, 07:05 PM

Hi, i have a friend who's pc has viruses and spyware and was running slow so i deleted all the viruses last week and the computer got better with the exception of the pop ups, so i decided to remove all spyware wit the program SUPER Anti Spyware and followed the prompt 2 reboot after removing it and now his pc starts up and immediately gives us a blank black screen.Any Help???

The pc is a: Dell Dimension 2400
running windows xp home edition

tetonbob · 06-30-2008, 07:19 AM

Can you access the Windows Advanced Options boot menu by tapping F8 upon startup?

If so, is safe mode accessible?

jediminded87 · 06-30-2008, 09:14 AM

Nope i tried tapping f8 and it does nothing.

tetonbob · 06-30-2008, 09:36 AM

On some machines, it's F5. Try that first.

If possible, explain in more detail what you see from the time you power on the machine.

===================================

You may need to perform a System Recovery on the machine from the onboard recovery partition. I'm not sure if that dell has a non-destructive recovery option (I don't think it does), which is similar to a repair install of Windows. Some only have a destructive recovery, which is similar to formatting and installing new, returning the machine to factory condition. All data and programs installed after receipt of machine would be lost in that scenario.

Another option is to use a rescue boot disk, such as BartPE or UBCD4Win, or a linux distro, to try to access the drive and restore what SAS removed.

Another option is to slave the hdd to another machine, and attempt to restore items from SAS quarantine. Or, failing that, backup valued data from that hdd and then place it back in it's own case, and then perform a recovery.

Those options go beyond the scope of this forum. If you need to go that route, and require assistance, ask in the Windows XP section.

06-29-2008, 07:05 PM	#1 (permalink)
jediminded87 Registered User Join Date: Jun 2008 Posts: 2 OS: windows xp home edition	Removed Spyware but now my pc wont boot Hi, i have a friend who's pc has viruses and spyware and was running slow so i deleted all the viruses last week and the computer got better with the exception of the pop ups, so i decided to remove all spyware wit the program SUPER Anti Spyware and followed the prompt 2 reboot after removing it and now his pc starts up and immediately gives us a blank black screen.Any Help??? The pc is a: Dell Dimension 2400 running windows xp home edition

06-30-2008, 07:19 AM	#2 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 25,395 OS: 2000 Pro; XP Pro; XP Home	Re: Removed Spyware but now my pc wont boot Can you access the Windows Advanced Options boot menu by tapping F8 upon startup? If so, is safe mode accessible? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Our help is voluntary, but this site needs donations to operate. Please consider Donating to the Forum. Please do not ask for help via Private Message. Ask in the forums, so all may gain from the experience.

06-30-2008, 09:14 AM	#3 (permalink)
jediminded87 Registered User Join Date: Jun 2008 Posts: 2 OS: windows xp home edition	Re: Removed Spyware but now my pc wont boot Nope i tried tapping f8 and it does nothing.

06-30-2008, 09:36 AM	#4 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 25,395 OS: 2000 Pro; XP Pro; XP Home	Re: Removed Spyware but now my pc wont boot On some machines, it's F5. Try that first. If possible, explain in more detail what you see from the time you power on the machine. =================================== You may need to perform a System Recovery on the machine from the onboard recovery partition. I'm not sure if that dell has a non-destructive recovery option (I don't think it does), which is similar to a repair install of Windows. Some only have a destructive recovery, which is similar to formatting and installing new, returning the machine to factory condition. All data and programs installed after receipt of machine would be lost in that scenario. Another option is to use a rescue boot disk, such as BartPE or UBCD4Win, or a linux distro, to try to access the drive and restore what SAS removed. Another option is to slave the hdd to another machine, and attempt to restore items from SAS quarantine. Or, failing that, backup valued data from that hdd and then place it back in it's own case, and then perform a recovery. Those options go beyond the scope of this forum. If you need to go that route, and require assistance, ask in the Windows XP section. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Our help is voluntary, but this site needs donations to operate. Please consider Donating to the Forum. Please do not ask for help via Private Message. Ask in the forums, so all may gain from the experience.