Not sure if I even need malware removal assistance.

simone23 · 05-10-2008, 09:31 AM

I am a near complete ignoramus about computers.

Yesterday, my computer was so slow, and a friend suggested that I delete all the temp files--yikes there were about 1500 of them! Then I discovered four that would not delete: DFA828.tmp, hpodvd09, hphtra07, perflib_perf. Googling those things got me here. I am up to step 3 of the 5 steps. I notice in the log that none of those files are mentioned?

Should I complete all 5 steps?

I use firefox. Do spyware blaster and IE-spyad help me?

I am a professor and I'm embarrassed to say that not all of my documents are backed up. Feeling nervous and confused.

Btw, computer seems to be running pretty well with all those temp files deleted, and a defragged hard drive.

Thank you for your help.

This place is cool. and puts me in a great mood the way that true community always does.

monkeymonkey · 05-10-2008, 10:45 AM

If you want to try deleting all your temp files try booting windows in safe mode.
Or install and run CCleaner, which is an excellent (free) utility that helps tidy many temporary files etc: http://www.ccleaner.com/

As for Spyware removal, I would recommend to do a full system scan with each of "SpybotSD", "Lavasoft Adaware 2007", "A2Free" -All are free.
..but have not heard of the two you mentioned so would stay clear of them.

Try switching to Mozilla Firefox for your web browsing as it is less prone to spyware infection than Internet Explorer.

simone23 · 05-10-2008, 11:03 AM

Quote:

Originally Posted by monkeymonkey

If you want to try deleting all your temp files try booting windows in safe mode.
Or install and run CCleaner, which is an excellent (free) utility that helps tidy many temporary files etc: http://www.ccleaner.com/

As for Spyware removal, I would recommend to do a full system scan with each of "SpybotSD", "Lavasoft Adaware 2007", "A2Free" -All are free.
..but have not heard of the two you mentioned so would stay clear of them.

Try switching to Mozilla Firefox for your web browsing as it is less prone to spyware infection than Internet Explorer.

thank you for your suggestions. I do already use firefox.

what is booting in safe mode? I do that and then try and delete those remaining temp files?

monkeymonkey · 05-10-2008, 11:18 AM

What is safe mode?
http://computer.howstuffworks.com/question575.htm
http://en.wikipedia.org/wiki/Safe_mode

For Windows XP - as the computer is booting press and hold your "F8 Key" This brings you to the "Windows Advanced Options Menu"
Use your arrow keys to move to "Safe Mode" and press your Enter key.
(if you get a stuck key message tap the "F8 key" instead of holding it down)

Good Luck

tetonbob · 05-10-2008, 11:38 AM

@ simone23 -

If you're not experiencing any issue which make you think you're infected, there's no need to post logs in the malware removal section. Indeed, unless a set of logs looks infected, or a member has specific issues which seem to relate to an infection, a thread may not receive a reply, as we're just simply swamped there.

If the machine seems to be running slow (though you say it is not, now) we have this topic:

Is your PC running slow...?

Those temp files seem normal to me. A tool such as ATF Cleaner, CleanUp or CCleaner should remove them.

Quote:

spywareblaster and IE-spyad

These are well known protection applications, mostly for IE, but Spywareblaster also offers Firefox protection.

simone23 · 05-10-2008, 11:47 AM

Quote:

Originally Posted by tetonbob

@ simone23 -

If you're not experiencing any issue which make you think you're infected, there's no need to post logs in the malware removal section. Indeed, unless a set of logs looks infected, or a member has specific issues which seem to relate to an infection, a thread may not receive a reply, as we're just simply swamped there.

If the machine seems to be running slow (though you say it is not, now) we have this topic:

Is your PC running slow...?

Those temp files seem normal to me. A tool such as ATF Cleaner, CleanUp or CCleaner should remove them.

These are well known protection applications, mostly for IE, but Spywareblaster also offers Firefox protection.

TY very much for your help.

Can you tell just off the top of your head if these are things to worry about, these undeletable temp files: DFA828.tmp, hpodvd09, hphtra07, perflib_perf

Thanks again! What a great place.

tetonbob · 05-10-2008, 11:51 AM

Is this an HP machine?

simone23 · 05-10-2008, 12:11 PM

Quote:

Originally Posted by tetonbob

Is this an HP machine?

this is a Dell Inspiron 700m. I have HP scanner and color printer and the software for that, if that makes any difference.

tetonbob · 05-10-2008, 02:07 PM

Those temp files are normal, the hp* files relate to HP Digital Imaging Toolbox.

Nothing to worry about.

Run a temp cleaning utility, or cleanmgr (Windows native tool)

05-10-2008, 09:31 AM	#1 (permalink)
simone23 Registered User Join Date: May 2008 Posts: 4 OS: xp	Not sure if I even need malware removal assistance. I am a near complete ignoramus about computers. Yesterday, my computer was so slow, and a friend suggested that I delete all the temp files--yikes there were about 1500 of them! Then I discovered four that would not delete: DFA828.tmp, hpodvd09, hphtra07, perflib_perf. Googling those things got me here. I am up to step 3 of the 5 steps. I notice in the log that none of those files are mentioned? Should I complete all 5 steps? I use firefox. Do spyware blaster and IE-spyad help me? I am a professor and I'm embarrassed to say that not all of my documents are backed up. Feeling nervous and confused. Btw, computer seems to be running pretty well with all those temp files deleted, and a defragged hard drive. Thank you for your help. This place is cool. and puts me in a great mood the way that true community always does.

05-10-2008, 10:45 AM	#2 (permalink)
monkeymonkey Registered User Join Date: May 2008 Location: here Posts: 57 OS: xp / ubuntu	Re: Not sure if I even need malware removal assistance. If you want to try deleting all your temp files try booting windows in safe mode. Or install and run CCleaner, which is an excellent (free) utility that helps tidy many temporary files etc: http://www.ccleaner.com/ As for Spyware removal, I would recommend to do a full system scan with each of "SpybotSD", "Lavasoft Adaware 2007", "A2Free" -All are free. ..but have not heard of the two you mentioned so would stay clear of them. Try switching to Mozilla Firefox for your web browsing as it is less prone to spyware infection than Internet Explorer.

05-10-2008, 11:18 AM	#4 (permalink)
monkeymonkey Registered User Join Date: May 2008 Location: here Posts: 57 OS: xp / ubuntu	Re: Not sure if I even need malware removal assistance. What is safe mode? http://computer.howstuffworks.com/question575.htm http://en.wikipedia.org/wiki/Safe_mode For Windows XP - as the computer is booting press and hold your "F8 Key" This brings you to the "Windows Advanced Options Menu" Use your arrow keys to move to "Safe Mode" and press your Enter key. (if you get a stuck key message tap the "F8 key" instead of holding it down) Good Luck

05-10-2008, 11:51 AM	#7 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 23,773 OS: 2000 Pro; XP Pro; XP Home	Re: Not sure if I even need malware removal assistance. Is this an HP machine? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Our help is voluntary, but this site needs donations to operate. Please consider Donating to the Forum. Please do not ask for help via Private Message. Ask in the forums, so all may gain from the experience.

05-10-2008, 02:07 PM	#9 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 23,773 OS: 2000 Pro; XP Pro; XP Home	Re: Not sure if I even need malware removal assistance. Those temp files are normal, the hp* files relate to HP Digital Imaging Toolbox. Nothing to worry about. Run a temp cleaning utility, or cleanmgr (Windows native tool) __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Our help is voluntary, but this site needs donations to operate. Please consider Donating to the Forum. Please do not ask for help via Private Message. Ask in the forums, so all may gain from the experience.