Norton Internet Security 2007 Liveupdate problem

peiraster · 05-09-2008, 06:14 AM

Hi, my NIS2007 installed in a Windows XP Pro SP2 PC is able to update everything except this update which fails:

"Symantec Security Software" that includes these two components:
Symantec Known Application System (552.3kb)
White List (194.2kb)

The following error is displayed after the LiveUpdate session:

"LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again."

I went thru the steps outlined in the link below to repair LiveUpdate without success (the above symptom repeats):
http://service1.symantec.com/Support...nsf&view=docid

Any ideas to fix this? Thanks

**amateur** · 05-09-2008, 11:37 AM

Might want to check this out.

How to replace damaged LiveUpdate files

peiraster · 05-09-2008, 11:56 AM

Quote:

Originally Posted by amateur

Might want to check this out.

How to replace damaged LiveUpdate files

Thanks, but that's exactly the same link I mentioned when I started this thread, which I said I tried already without success.

**amateur** · 05-09-2008, 12:03 PM

Your link was broken and it didn't translate well. I get a 404 error.

Have you also tried this:
http://service1.symantec.com/SUPPORT...5?OpenDocument

Not sure if it would be what you want, but you could try downloading the updates manually.

http://securityresponse.symantec.com...es/US-N95.html

peiraster · 05-09-2008, 12:40 PM

Quote:

Originally Posted by amateur

Your link was broken and it didn't translate well. I get a 404 error.

Have you also tried this:
http://service1.symantec.com/SUPPORT...5?OpenDocument

Not sure if it would be what you want, but you could try downloading the updates manually.

http://securityresponse.symantec.com...es/US-N95.html

Yes, you're right, somehow that link was broken, THIS is the link I meant, which is identical to yours that I tried already without success.
The other link you mention I also tried unsuccessfully.

Regarding downloading the virus definitions manually there's no need. As I mentioned when I opened the thread ALL updates download and install successfully through LiveUpdate except the two Software udpates mentioned also in my post which as said generate the LU1821 error.

shamal · 05-09-2008, 08:38 PM

I have the same issue with Norton 2008, called Norton Antivirus 11. It's a new laptop that I'm trying to install the updates for Norton onto. It appears that the thread checker is not updating. I manually installed the updates for the virus definitions, but I can't get everything going smoothly. I've been reading a bunch of posts tonight and finding a lot of problems with Norton products. I have to say it's running fine on a bunch of machines I look after, this is the first real problem I've had and it's on a new HP Laptop, with Vista.
I'm tempted to uninstall the Norton and get one of e the free programs they rave about in this site.
Sorry I can't help you!! I'll watch to see if anything comes your way, in terms of help.

peiraster · 05-09-2008, 09:08 PM

Yes, one solution is uninstalling/reinstalling the product, or even worse, clean installing XP again. But before trying those I'd rather wait for a less radical approach. So far have been unable to find a solution, will post if I find anything.Thanks.

sobeit · 05-09-2008, 10:29 PM

see if this helps

peiraster · 05-09-2008, 10:59 PM

Quote:

Originally Posted by sobeit

see if this helps

Yes, I've tried that one before but it did not work. Thanks.

05-09-2008, 06:14 AM	#1 (permalink)
peiraster Registered User Join Date: Jul 2007 Posts: 56 OS: WinXP SP2	Norton Internet Security 2007 Liveupdate problem Hi, my NIS2007 installed in a Windows XP Pro SP2 PC is able to update everything except this update which fails: "Symantec Security Software" that includes these two components: Symantec Known Application System (552.3kb) White List (194.2kb) The following error is displayed after the LiveUpdate session: "LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again." I went thru the steps outlined in the link below to repair LiveUpdate without success (the above symptom repeats): http://service1.symantec.com/Support...nsf&view=docid Any ideas to fix this? Thanks

05-09-2008, 11:37 AM	#2 (permalink)
amateur Moderator, Analyst, Security Team Join Date: Jun 2006 Location: Rhode Island, USA Posts: 1,943 OS: XP Home SP3, XP Media Center Edition SP3	Re: Norton Internet Security 2007 Liveupdate problem Might want to check this out. How to replace damaged LiveUpdate files __________________ My services are free but you can donate to TSF . ASAP

05-09-2008, 12:03 PM	#4 (permalink)
amateur Moderator, Analyst, Security Team Join Date: Jun 2006 Location: Rhode Island, USA Posts: 1,943 OS: XP Home SP3, XP Media Center Edition SP3	Re: Norton Internet Security 2007 Liveupdate problem Your link was broken and it didn't translate well. I get a 404 error. Have you also tried this: http://service1.symantec.com/SUPPORT...5?OpenDocument Not sure if it would be what you want, but you could try downloading the updates manually. http://securityresponse.symantec.com...es/US-N95.html __________________ My services are free but you can donate to TSF . ASAP

05-09-2008, 08:38 PM	#6 (permalink)
shamal Registered User Join Date: Nov 2007 Location: Vancouver Island , BC Canada Posts: 29 OS: XP sp2, Vista, Linux	Re: Norton Internet Security 2007 Liveupdate problem I have the same issue with Norton 2008, called Norton Antivirus 11. It's a new laptop that I'm trying to install the updates for Norton onto. It appears that the thread checker is not updating. I manually installed the updates for the virus definitions, but I can't get everything going smoothly. I've been reading a bunch of posts tonight and finding a lot of problems with Norton products. I have to say it's running fine on a bunch of machines I look after, this is the first real problem I've had and it's on a new HP Laptop, with Vista. I'm tempted to uninstall the Norton and get one of e the free programs they rave about in this site. Sorry I can't help you!! I'll watch to see if anything comes your way, in terms of help.

05-09-2008, 09:08 PM	#7 (permalink)
peiraster Registered User Join Date: Jul 2007 Posts: 56 OS: WinXP SP2	Re: Norton Internet Security 2007 Liveupdate problem Yes, one solution is uninstalling/reinstalling the product, or even worse, clean installing XP again. But before trying those I'd rather wait for a less radical approach. So far have been unable to find a solution, will post if I find anything.Thanks.

05-09-2008, 10:29 PM	#8 (permalink)
sobeit Hardware Tech Team Join Date: Nov 2007 Posts: 2,488 OS: windows/linux	Re: Norton Internet Security 2007 Liveupdate problem see if this helps __________________ Do not feed the trolls.