Re: Norton 360 Add on pack

stuhallows · 05-03-2008, 11:08 PM

Quote:

Originally Posted by thecottage

Because of problems with down loading the add on pack, I have spent the day reinstalling Norton 360 - version 2. This was advised by Norton Tech support - but they charged me for full new licence as I was deemed to be trying to install a 4th copy

However, I went ahead and then downloaded the add on pack.
Once installed I could not access my ISP, the normal tab said "Bad Command
Nor could I access any web site - something like command 501 not implemented
the weather gadget on the desktop was "not connected"
I searched to find a way of modifying the add on pack privacy, parental and antispam controls but to be honest got fed up trying to work it all out.
I have just uninstalled the add on pack and have regained control of the pc.

My question is can the add on pack be installed and set up to allow the same level of access to the net as I get without the add on pack installed -
all I want is better antispam control on the email.

I too would like to get an answer to this as I have just spent 6 hours identifying this as an issue. That includes 2 hours on the phone to Symantec at the end of which they said it must be my ISP. I am now going to fill in their service questionairre with the appropriate opinion !

Looker1010 · 07-11-2008, 09:22 AM

I can't even get the 360 add-on pack to install. Needless to say I am an extremely unhappy camper.

Symantec makes a good product but its userfriendly rank is right down there with OLD disasters like dBase3 and Lotus 123. Whoever does your install coding needs to seek work in a different industry. I've been a PC user for about 25 years and have problems ONLY with Symantec products.

stuhallows · 07-12-2008, 02:34 AM

Symantc advised me that they would go away and look at the problems with the add on pack. I have phoned to get an update a couple of times since my original issue was logged - each time they didnt know what I was talking about and I had to remind them. I dont hold out much hope of the add on pack being available problem free any time soon. Its a shame as, with two children of certain age, a decent control facility would be pretty handy !

Looker1010 · 07-13-2008, 01:45 PM

This is a technical support forum. Does anyone from tech support ever reply, ever post here? There is a serious problem with the Norton 360 add-on program yet we see nothing from Symantec.

**koala** · 07-13-2008, 02:29 PM

Looker1010, this forum is not run by or affiliated with Symantec in any way. Most people avoid Symantec/Norton products for the very reason you've discovered. Poor quality products and service.

tetonbob · 07-13-2008, 10:36 PM

Looker1010 -

In addition to what koala has stated.....have a look here for a dedicated Norton forum.

http://community.norton.com/norton/

Looker1010 · 07-14-2008, 07:31 AM

Forgive my ignorance. I will not trouble this forum again.

07-11-2008, 09:22 AM	#2 (permalink)
Looker1010 Registered User Join Date: Jul 2008 Posts: 3 OS: xp pro	Re: Norton 360 Add on pack I can't even get the 360 add-on pack to install. Needless to say I am an extremely unhappy camper. Symantec makes a good product but its userfriendly rank is right down there with OLD disasters like dBase3 and Lotus 123. Whoever does your install coding needs to seek work in a different industry. I've been a PC user for about 25 years and have problems ONLY with Symantec products.

07-12-2008, 02:34 AM	#3 (permalink)
stuhallows Registered User Join Date: May 2008 Posts: 2 OS: vista	Re: Norton 360 Add on pack Symantc advised me that they would go away and look at the problems with the add on pack. I have phoned to get an update a couple of times since my original issue was logged - each time they didnt know what I was talking about and I had to remind them. I dont hold out much hope of the add on pack being available problem free any time soon. Its a shame as, with two children of certain age, a decent control facility would be pretty handy !

07-13-2008, 01:45 PM	#4 (permalink)
Looker1010 Registered User Join Date: Jul 2008 Posts: 3 OS: xp pro	Re: Norton 360 Add on pack This is a technical support forum. Does anyone from tech support ever reply, ever post here? There is a serious problem with the Norton 360 add-on program yet we see nothing from Symantec.

07-13-2008, 02:29 PM	#5 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 9,170 OS: XP/UBUNTU My System	Re: Norton 360 Add on pack Looker1010, this forum is not run by or affiliated with Symantec in any way. Most people avoid Symantec/Norton products for the very reason you've discovered. Poor quality products and service. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

07-13-2008, 10:36 PM	#6 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 25,500 OS: 2000 Pro; XP Pro; XP Home	Re: Norton 360 Add on pack Looker1010 - In addition to what koala has stated.....have a look here for a dedicated Norton forum. http://community.norton.com/norton/ __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Our help is voluntary, but this site needs donations to operate. Please consider Donating to the Forum. Please do not ask for help via Private Message. Ask in the forums, so all may gain from the experience.

07-14-2008, 07:31 AM	#7 (permalink)
Looker1010 Registered User Join Date: Jul 2008 Posts: 3 OS: xp pro	Re: Norton 360 Add on pack Forgive my ignorance. I will not trouble this forum again.