Spybot problems keep coming back

mpideal · 03-23-2008, 10:52 PM

Trying to help my parents whose computer has come under attack by spyware and adware. I downloaded Ad-Aware, Spybot and CWShredder. According to Ad-Aware and CW Shredder, they are clear. Spybot also says all clear, then the problems just reappear the next time Spybot is run after rebooting.

I had a similar problem with our computer several years ago and I can't remember the next step necessary. I vaguely remember something about Hijackthis and manually deleting registry keys.

Any direction would be greatly appreciated!

Thanks..

**Cellus** · 03-24-2008, 12:23 AM

HijackThis and/or manipulating your registry manually should only be performed by professionals, as you can cause harm to the system.

Take a look at our HijackThis 5 Step Process and post a HijackThis log in our HijackThis Log Help board. A member of our Security Team will inspect the log and assist you further. If you have issues following the 5 steps, please continue through the steps and make a note of the problem in your post.

The Security Team is very busy, so please expect delays in response. Don't worry, you will not be forgotten and will be attended to.

03-23-2008, 10:52 PM	#1 (permalink)
mpideal Registered User Join Date: Mar 2008 Posts: 18 OS: xp	Spybot problems keep coming back Trying to help my parents whose computer has come under attack by spyware and adware. I downloaded Ad-Aware, Spybot and CWShredder. According to Ad-Aware and CW Shredder, they are clear. Spybot also says all clear, then the problems just reappear the next time Spybot is run after rebooting. I had a similar problem with our computer several years ago and I can't remember the next step necessary. I vaguely remember something about Hijackthis and manually deleting registry keys. Any direction would be greatly appreciated! Thanks..

03-24-2008, 12:23 AM	#2 (permalink)
Cellus Moderator Networking Team Join Date: Aug 2006 Location: Canada Posts: 2,664 OS: Windows Vista Business SP1, Windows XP Professional SP3 My System	Re: Spybot problems keep coming back HijackThis and/or manipulating your registry manually should only be performed by professionals, as you can cause harm to the system. Take a look at our HijackThis 5 Step Process and post a HijackThis log in our HijackThis Log Help board. A member of our Security Team will inspect the log and assist you further. If you have issues following the 5 steps, please continue through the steps and make a note of the problem in your post. The Security Team is very busy, so please expect delays in response. Don't worry, you will not be forgotten and will be attended to. __________________ TSF Networking Team Virus/Trojan/Spyware Removal Help Donate!