Unable To Connect To Internet Unless In Safe Mode

alcm94 · 03-01-2008, 09:12 AM

Suddenly We Are Unable To Connect To The Internet Unless We Are In Safe Mode. I Spoke With Our Internet Provider And They Did A Complete Check On Their End, Nothing Is Wrong. They Showed Me How To Connect Via Safe Mode.

We Did Not Intentionally Change Anything, Our Virus Security Is Provided Through Our Internet Provider.

Thanks,
Alcm

ejames82 · 03-01-2008, 09:27 AM

welcome to TSF,
to be on the safe side, i am referring you to these tutorials. they contain useful info that will probably solve your problem, but definitely won't harm you.

PC Safety and Security--What Do I Need?

http://www.techsupportforum.com/secu...sting-log.html

tetonbob · 03-01-2008, 02:10 PM

Hi alcm94 -

While ejames has provided some good information, you may want to think about a few things before posting logs for possible malware removal assistance....

If you can connect in Safe Mode w/Networking, and not in normal mode, frequently this is due to a firewall or other security application issue. It's possible a recent update to the protection has changed something.

Malware will not usually mess with your internet connection to the point of no connection at all, they need it to make money, or perform whatever other nefarious acts they have in mind with their payloads.

If you disable the firewall/antivirus from your ISP, can you connect to the internet from normal mode?

03-01-2008, 09:12 AM	#1 (permalink)
alcm94 Registered User Join Date: Mar 2008 Posts: 2 OS: win me	Unable To Connect To Internet Unless In Safe Mode Suddenly We Are Unable To Connect To The Internet Unless We Are In Safe Mode. I Spoke With Our Internet Provider And They Did A Complete Check On Their End, Nothing Is Wrong. They Showed Me How To Connect Via Safe Mode. We Did Not Intentionally Change Anything, Our Virus Security Is Provided Through Our Internet Provider. Thanks, Alcm

03-01-2008, 09:27 AM	#2 (permalink)
ejames82 Registered User Join Date: Oct 2006 Posts: 396 OS: XP	Re: Unable To Connect To Internet Unless In Safe Mode welcome to TSF, to be on the safe side, i am referring you to these tutorials. they contain useful info that will probably solve your problem, but definitely won't harm you. PC Safety and Security--What Do I Need? http://www.techsupportforum.com/secu...sting-log.html

03-01-2008, 02:10 PM	#3 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,564 OS: 2000 Pro; XP Pro; XP Home	Re: Unable To Connect To Internet Unless In Safe Mode Hi alcm94 - While ejames has provided some good information, you may want to think about a few things before posting logs for possible malware removal assistance.... If you can connect in Safe Mode w/Networking, and not in normal mode, frequently this is due to a firewall or other security application issue. It's possible a recent update to the protection has changed something. Malware will not usually mess with your internet connection to the point of no connection at all, they need it to make money, or perform whatever other nefarious acts they have in mind with their payloads. If you disable the firewall/antivirus from your ISP, can you connect to the internet from normal mode? __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009