tarasipple

I am trying to install an antivirus program on my computer and I get a "could not install" message. I tried 3 different ones. I get messages about not be able to open a file which usually has .exe in the message.
I have tried to download TUT to see if that would find the problem and could not download it either with a message "could not open ..........exe file" I don't know what to do if I can't download anything to try to help to locate the problem. My internet works; I can install a computer game from a CD. What can i DO?

grumpygit

Hi and welcome to TSF.
Do you already have any security software (eg. firewall anti-virus) already installed on your computer?
Which Anti-virus programs have you tried to install?

tetonbob

Sounds like a possible bagle variant, which terminates many security applications. Exact error message would be helpful.

See if you can perform the steps outlined here:

Please do this:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your thread in the HijackThis Log Help Forum. NOT HERE
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:

   C:\Deckard\System Scanner\extra.txt
   

3. Click Upload.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

---------------------------------------------------------------------------------------------

tarasipple

OK I followed your directions (thank you) and I pasted everything to Hijack This Forum. I assume now I just keep checking back to see if anyone responds to it with suggestions?

tarasipple

To Grumpy
My computer came with Norton installed. I followed the Norton uninstaller and then added McAfee that comes with Comcast Cable. It worked for a year and then stopped working after I used Registry Repair. The files were still on my computer, but the program could not be activated. McAfee had me uninstall their program and then tried to reinstall it and could not.
After an hour they told me it was my computer, not the McAfee program.
And that's where I am now. I tried to install AVG--program installed but could not be activated. Then I tried Etrust--could not install. Now, I first want to know how to get all these programs off my computer. None of them are active. None of them show up in my Add and Remove Programs list, but I just know that files are still on my computer and I would like to get them off.

grumpygit

Hi.
It would be best to wait until you get a reply to your hijack this log and an analyst will tell you how to completely remove anything that you don't need. A lot of security programmes are hard to remove completely and the analyst will know the best way to do it without removing anything you do need.