SAV virus definition version missing

desiruser · 01-14-2008, 10:43 PM

I've juz updated the latest virus definition files to my Symantec Antivirus Corporate Edition, but the virus definition files version is missing. i've checked the files in VirusDefs folder, all seems correct....

How to solve this? This only happened rite after year 2008 is started.

**bhahar84** · 01-15-2008, 02:31 AM

Hi desiruser!!

So you're saying that you can't see the updated version in main screen, but you can see that by browsing to the folder itself, right?

Try to look in C:\Program Files\Common Files\Symantec Shared\VirusDefs for a folder matching the date of the definition. If you don't see one, try restarting the Symantec Settings Manager service, which will also restart the SAV service. The folder should be created shortly there after.

And make sure in Auto-Protect Advanced Options that Stop and reload Auto-Protect is checked under Changes requiring Auto-Protect reload.

Hope this helps

desiruser · 01-15-2008, 06:21 PM

thanks bhahar84, but it doesnt works for my SAV Corporate edition..... sad....

**bhahar84** · 01-15-2008, 08:32 PM

Hi desiruser!!

Ok, can I know how did you do that? Can you try to do it again, by following this method:

First, open the Symantec Client Security. Browse to the following destination (refer picture)

Configure > File System Auto-Protect > Advanced

And under the Auto-Protect Advanced Options, make sure under Changes requiring Auto-Protect reload, the option Stop and reload Auto-Protect selected

And now, click Start:

Quote:

If you're using Windows XP, click RUN, type in services.msc and press Enter.

Quote:

If you're using Vista, just type services in search bar on start menu, and press Enter.

Under the Services windows, try to locate the Symantec Settings Manager. Right click on it, choose Stop. Then, after a 10 seconds right click on Symantec Settings Manager again, this time choose Start.

See whether that help resolve your issue

rh1965 · 01-19-2008, 05:20 AM

- - desiruser I've juz updated the latest virus definition files to my Symantec Antivirus Corporate Edition, but the virus definition files version is missing. i've checked the files in VirusDefs folder, all seems correct....

How to solve this? This only happened rite after year 2008 is started. - -

I have the same problem, and so do a few other ppl I have talked to about this. Symantec has nothing on it's support pages about this. My corp 9.0 version does NOT have this problem

mjjmjj · 01-24-2008, 11:23 AM

I am having the same problem:

I'm running v8.0 which seems different from the version that bhahar84 is running, as I have a different configuration section with different options.
(I can post another screenshot if necessary...)

I have tried:
-verifying that the files looked correct in the VirusDefs folder
-manually doing a LiveUpdate
-downloading the .xdb file and copying it in the directory
-restarting the service
-a few other things

The version number isn't showing up on any of the clients as well.

Does anyone have any other ideas?

We may have to get this on Symantec's radar screen...

SymantecPost · 02-06-2008, 01:42 PM

I called Symantec and they were ABSOLUTELY no help.

I did however find this:

If you go to the File menu, then choose "Virus List", it will give you the date of your virus definitions. Below is a pic of what you will see:

Apparently someone screwed up on the front screen, but the virus defs are still being updated. Hope this helps you guys!

01-14-2008, 10:43 PM	#1 (permalink)
desiruser Registered User Join Date: Jan 2008 Posts: 3 OS: xp	SAV virus definition version missing I've juz updated the latest virus definition files to my Symantec Antivirus Corporate Edition, but the virus definition files version is missing. i've checked the files in VirusDefs folder, all seems correct.... How to solve this? This only happened rite after year 2008 is started.

01-15-2008, 02:31 AM	#2 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: SAV virus definition version missing Hi desiruser!! So you're saying that you can't see the updated version in main screen, but you can see that by browsing to the folder itself, right? Try to look in C:\Program Files\Common Files\Symantec Shared\VirusDefs for a folder matching the date of the definition. If you don't see one, try restarting the Symantec Settings Manager service, which will also restart the SAV service. The folder should be created shortly there after. And make sure in Auto-Protect Advanced Options that Stop and reload Auto-Protect is checked under Changes requiring Auto-Protect reload. Hope this helps __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

01-15-2008, 06:21 PM	#3 (permalink)
desiruser Registered User Join Date: Jan 2008 Posts: 3 OS: xp	Re: SAV virus definition version missing thanks bhahar84, but it doesnt works for my SAV Corporate edition..... sad....

01-19-2008, 05:20 AM	#5 (permalink)
rh1965 Registered User Join Date: Jan 2008 Posts: 1 OS: xp, 2003 svr	Re: SAV virus definition version missing - - desiruser I've juz updated the latest virus definition files to my Symantec Antivirus Corporate Edition, but the virus definition files version is missing. i've checked the files in VirusDefs folder, all seems correct.... How to solve this? This only happened rite after year 2008 is started. - - I have the same problem, and so do a few other ppl I have talked to about this. Symantec has nothing on it's support pages about this. My corp 9.0 version does NOT have this problem

01-24-2008, 11:23 AM	#6 (permalink)
mjjmjj Registered User Join Date: Jan 2008 Posts: 1 OS: xp sp2, 2003 server	Re: SAV virus definition version missing I am having the same problem: I'm running v8.0 which seems different from the version that bhahar84 is running, as I have a different configuration section with different options. (I can post another screenshot if necessary...) I have tried: -verifying that the files looked correct in the VirusDefs folder -manually doing a LiveUpdate -downloading the .xdb file and copying it in the directory -restarting the service -a few other things The version number isn't showing up on any of the clients as well. Does anyone have any other ideas? We may have to get this on Symantec's radar screen...

02-06-2008, 01:42 PM	#7 (permalink)
SymantecPost Registered User Join Date: Feb 2008 Posts: 1 OS: XP SP2	Re: SAV virus definition version missing I called Symantec and they were ABSOLUTELY no help. I did however find this: If you go to the File menu, then choose "Virus List", it will give you the date of your virus definitions. Below is a pic of what you will see: Apparently someone screwed up on the front screen, but the virus defs are still being updated. Hope this helps you guys!