[SOLVED] Symantec Mapped Drive Issue

Cleffer · 12-21-2007, 11:03 AM

Greetings and Happy Holidays to All -

I'm having what appears to be a common issue regarding Symantec and mapped drives.

We're running Symantec 10.1.5.x. Users logging in to our Domain are finding an error message stating that some mapped drives cannot be found or accessed. Some users are able to access the drives anyway, some are not. There appears to be no logic behind who can access the drives and who cannot. According to reports I've found on the web a Live Update from the beginning of December is being blamed.

There is no mention of this issue on Symantec's website (how typical...) Microsoft (as well as countless users) are blaming the problem on Symantec as well. The fixes provided by Microsoft do not work.

Here is Microsoft's KB article on the issue:
http://support.microsoft.com/kb/932463

Here is a thread I found regarding the same problem that will shed some light on the subject:
http://www.eggheadcafe.com/software/...how-disco.aspx

A reboot *does* temporarily fix the problem, but it returns the following day.

I'm posting in hopes that someone has heard something I have not. I have been unable to find a viable solution for this annoyance.

Does anyone have any helpful input?

Thanks for your time.

Cleffer · 12-23-2007, 10:09 PM

Anyone? Anyone? Bueller?

Cleffer · 12-25-2007, 05:44 PM

Looks like the issue is expanding.

http://www.microsoft.com/windowsxp/e...2-520b2cd2608a

Cleffer · 01-12-2008, 09:20 AM

It appears this issue was addressd by Symantec during Live Updates sometime during the week of January 1 - January 7.

There has been no word from Symantec on either the cause or providing the fix, but that's pretty typical of Symantec.

12-21-2007, 11:03 AM	#1 (permalink)
Cleffer Registered User Join Date: Dec 2004 Posts: 118 OS: 2003/XP	[SOLVED] Symantec Mapped Drive Issue Greetings and Happy Holidays to All - I'm having what appears to be a common issue regarding Symantec and mapped drives. We're running Symantec 10.1.5.x. Users logging in to our Domain are finding an error message stating that some mapped drives cannot be found or accessed. Some users are able to access the drives anyway, some are not. There appears to be no logic behind who can access the drives and who cannot. According to reports I've found on the web a Live Update from the beginning of December is being blamed. There is no mention of this issue on Symantec's website (how typical...) Microsoft (as well as countless users) are blaming the problem on Symantec as well. The fixes provided by Microsoft do not work. Here is Microsoft's KB article on the issue: http://support.microsoft.com/kb/932463 Here is a thread I found regarding the same problem that will shed some light on the subject: http://www.eggheadcafe.com/software/...how-disco.aspx A reboot does temporarily fix the problem, but it returns the following day. I'm posting in hopes that someone has heard something I have not. I have been unable to find a viable solution for this annoyance. Does anyone have any helpful input? Thanks for your time. Last edited by Cleffer : 12-21-2007 at 11:05 AM.

12-23-2007, 10:09 PM	#2 (permalink)
Cleffer Registered User Join Date: Dec 2004 Posts: 118 OS: 2003/XP	Re: Symantec Mapped Drive Issue Anyone? Anyone? Bueller?

12-25-2007, 05:44 PM	#3 (permalink)
Cleffer Registered User Join Date: Dec 2004 Posts: 118 OS: 2003/XP	Re: Symantec Mapped Drive Issue Looks like the issue is expanding. http://www.microsoft.com/windowsxp/e...2-520b2cd2608a

01-12-2008, 09:20 AM	#4 (permalink)
Cleffer Registered User Join Date: Dec 2004 Posts: 118 OS: 2003/XP	Re: Symantec Mapped Drive Issue It appears this issue was addressd by Symantec during Live Updates sometime during the week of January 1 - January 7. There has been no word from Symantec on either the cause or providing the fix, but that's pretty typical of Symantec.