Trend Micro 2008 Not Updating

ADSpete · 12-21-2007, 03:29 AM

Hi Guys
I have recently purchased Trend Micro PC-cillin internet secruity Pro for an xp OS with SP2 and it has been giving me lots of trouble when it trys to update. When it begins the update it connects to the server, down loads the updates and then says "unable to update your protection. Make sure your internet connection works before trying again." There doesn't appear to be anything wrong with my internet connection. Any help would be greatly appreciated.

Frustrated Newbie
ADSpete.

ejames82 · 12-21-2007, 05:16 PM

there are two things that come to mind.

1. uninstall and reinstall trendmicro. maybe a corrupt installation.
2. temporarily disable the firewall. just long enough to determine if that is the culprit.

after that, if it still doesn't work right, call them. they are a reputable company, and will try to fix you up.

chykyger · 12-27-2007, 05:01 PM

Hi ADSpete,
I spoke to someone on Trend Micro Support Chat. There is a Hotfix patch to be installed.

Download it from: ftp://ftpuser:ftp-trend@ftp-download..._sffnup1645.ex

Rename it as "tis_160_win_en_patch_sffnup1645.exe". Then install the patch & try updating your Trend Micro again after that.

It worked for me (I'm using Vista) & a friend who's using XP. It should work for you too.

ADSpete · 01-04-2008, 03:06 AM

Thanks for the help guys. All good.

ADSpete

katamberg · 01-06-2008, 08:43 AM

chykyger,
how do you open the patch after download? I have the same problem so thought I would try your suggestion but will not open unless I specify a program to open it????

ottodude21 · 01-12-2008, 04:47 PM

I'm having the same problem on my laptop. Where do you install the patch? When i downloaded the patch the file extension read ".ex" not ".exe". Is that right? Thanks

tetonbob · 01-12-2008, 06:20 PM

Quote:

Originally Posted by chykyger

Rename it as "tis_160_win_en_patch_sffnup1645.exe". Then install the patch & try updating your Trend Micro again after that.

ottodude21 · 01-13-2008, 09:52 AM

haha oops realized i didn't rename it .exe Feel like an idiot.....Do any of you know of a patch for TMIS 2007? I have a vista computer with TMIS 2007 giving me the same response during update. Tried the 08' patch on the vista for kicks and of coarse it didn't install. But worth a try i guess. thanks OD

sass · 02-04-2008, 04:34 PM

Quote:

Originally Posted by chykyger

Hi ADSpete,
I spoke to someone on Trend Micro Support Chat. There is a Hotfix patch to be installed.

Download it from: ftp://ftpuser:ftp-trend@ftp-download..._sffnup1645.ex

Rename it as "tis_160_win_en_patch_sffnup1645.exe". Then install the patch & try updating your Trend Micro again after that.

It worked for me (I'm using Vista) & a friend who's using XP. It should work for you too.

Oh dear.
I just tried downloading that patch & got the following error message:
"The system cannot find the file specified"

...what now!?

easyc · 07-01-2008, 07:42 AM

I couldn't get that FTP download to work, but I did find the file

Mod's note:

Sorry, but hosted files whose links are not from the vendor should not be shared here

And it seems to have done the trick. It needs admin rights to run.
Clive

12-21-2007, 03:29 AM	#1 (permalink)
ADSpete Registered User Join Date: Dec 2007 Posts: 2 OS: xp 2	Trend Micro 2008 Not Updating Hi Guys I have recently purchased Trend Micro PC-cillin internet secruity Pro for an xp OS with SP2 and it has been giving me lots of trouble when it trys to update. When it begins the update it connects to the server, down loads the updates and then says "unable to update your protection. Make sure your internet connection works before trying again." There doesn't appear to be anything wrong with my internet connection. Any help would be greatly appreciated. Frustrated Newbie ADSpete.

12-21-2007, 05:16 PM	#2 (permalink)
ejames82 Registered User Join Date: Oct 2006 Posts: 372 OS: XP	Re: Trend Micro 2008 Not Updating there are two things that come to mind. 1. uninstall and reinstall trendmicro. maybe a corrupt installation. 2. temporarily disable the firewall. just long enough to determine if that is the culprit. after that, if it still doesn't work right, call them. they are a reputable company, and will try to fix you up.

12-27-2007, 05:01 PM	#3 (permalink)
chykyger Registered User Join Date: Dec 2007 Location: The Little Red Dot Posts: 1 OS: Windows Vista Home Premium	Re: Trend Micro 2008 Not Updating Hi ADSpete, I spoke to someone on Trend Micro Support Chat. There is a Hotfix patch to be installed. Download it from: ftp://ftpuser:ftp-trend@ftp-download..._sffnup1645.ex Rename it as "tis_160_win_en_patch_sffnup1645.exe". Then install the patch & try updating your Trend Micro again after that. It worked for me (I'm using Vista) & a friend who's using XP. It should work for you too.

01-04-2008, 03:06 AM	#4 (permalink)
ADSpete Registered User Join Date: Dec 2007 Posts: 2 OS: xp 2	Re: Trend Micro 2008 Not Updating Thanks for the help guys. All good. ADSpete

01-06-2008, 08:43 AM	#5 (permalink)
katamberg Registered User Join Date: Jan 2008 Posts: 1 OS: windows xp	Re: [SOLVED] Trend Micro 2008 Not Updating chykyger, how do you open the patch after download? I have the same problem so thought I would try your suggestion but will not open unless I specify a program to open it????

01-12-2008, 04:47 PM	#6 (permalink)
ottodude21 Registered User Join Date: Dec 2007 Posts: 6 OS: Windows XP	Re: [SOLVED] Trend Micro 2008 Not Updating I'm having the same problem on my laptop. Where do you install the patch? When i downloaded the patch the file extension read ".ex" not ".exe". Is that right? Thanks

01-13-2008, 09:52 AM	#8 (permalink)
ottodude21 Registered User Join Date: Dec 2007 Posts: 6 OS: Windows XP	Re: [SOLVED] Trend Micro 2008 Not Updating haha oops realized i didn't rename it .exe Feel like an idiot.....Do any of you know of a patch for TMIS 2007? I have a vista computer with TMIS 2007 giving me the same response during update. Tried the 08' patch on the vista for kicks and of coarse it didn't install. But worth a try i guess. thanks OD Last edited by ottodude21 : 01-13-2008 at 10:02 AM.

07-01-2008, 07:42 AM	#10 (permalink)
easyc Registered User Join Date: Jul 2008 Posts: 1 OS: xpsp2	Re: Trend Micro 2008 Not Updating I couldn't get that FTP download to work, but I did find the file Mod's note: Sorry, but hosted files whose links are not from the vendor should not be shared here And it seems to have done the trick. It needs admin rights to run. Clive Last edited by tetonbob : 07-01-2008 at 08:49 AM. Reason: removed unknown link