MicroBell

Tech Support Forum contains a security team comprised of Analysts and Trainees of all skills and knowledge in the "Hijackthis" section. Because of recent changes in the way malware affects the computer and the way it incorporates itself into the operating system we no longer allow users that are NOT a part of the security team to post a reply or fix to a users thread, nor to offer specific malware removal advice in any section of the forums.

Any post that contains removal instructions that was not posted by a trained analysts WILL BE REMOVED! This is an effort by us to make sure YOU, the user do not follow unsound advice that may result in an unrecoverable system crash by someone’s poorly chosen instructions.

Most of the time we try to remove these posts quickly but if you follow the advice of an untrained user you do so at your own risk. Please wait for a trained analyst to reply to your thread with the correct procedures to remove the malware.


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What you can expect:

You will receive quality and sound advice in a timely manner from Analysts that have been trained to remove spyware and malware from the “Hijackthis” logs along with the logs from other tools we may have you run. Many of us have extensive knowledge in the area of malware removal and are part of other forums as well.

How can I tell:

When someone replies to your thread look at the users name on the left and their title right under the name. Below are some of the titles you may see which are ranked (top to bottom) by their knowledge and skills.



Expert Analyst, Moderator, Security Team – These are experts in the removal of malware on many levels. They are the members with the most knowledge and understanding of how the malware affects the operating system and provides support for all other security members.

Moderator, TSF Academy, Rangemaster, Analyst Security Team – These are Advanced Analysts that not only operate in the main forum, but also teach in our academy to help the trainee analysts become full analysts.

Mentor, Security Team - Experienced analysts who are fully capable of fixing infected systems without assistance. They are also instructors, helping those who are learning to analyze infections.

Moderator, Security Team - The team leaders, with extensive experience in fixing infected systems.

Analyst, Security Team - Competent analysts who are also capable of fixing infected systems without assistance.

Senior Trainee Analyst - Members who have accepted the challenge of learning how to fight malware. They are students in the Academy and work progressively more complicated problems in this forum, as they progress in their training. All of their replies are reviewed by Analysts before they are posted, so rest assured that you have an Analyst working on your problem.

You can also identify a Security Team Member by this banner that will be displayed in their signatures when they reply to your thread.




Warning Disclaimer

While we try our hardest to avoid crashing your PC, accidents do happen from time to time. I would suggest that you back up any data that’s important to you beforehand, just in case the worst happens. Neither Tech Support Forum or the Analyst providing the advice can be held responsible for the loss of your data. Your following the instructions given at YOUR OWN RISK.

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