getting rid of a virus

abbeymoring · 10-29-2007, 09:27 AM

I opened an email from someone I knew, but it was a virus. It seemed like I was not able to open it, but then other people I know received emails from me, or people in my address book (and people not in my address book whom I have received emails from.) Each person has a different subject, but everyone (including me) who sends out a message has the words "Troy Ball" in the body of the text.
Any help is much appreciated. I know nothing about viruses, and I am also interested in finding out how to scan my computer.
Thank you!

**Glaswegian** · 10-29-2007, 02:13 PM

Hi and welcome to TSF.

Please start here and follow the instructions.

http://www.techsupportforum.com/secu...sting-log.html

If you cannot complete any of the Steps, simply move on to the next one - remember to let the Analyst know about this when you post your logs.

Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply.

geraldfwhite · 10-29-2007, 10:26 PM

Hopefully this has not infected your pc. Are you using Outlook or Outlook Express? If so, Run an Ad-aware or Spybot-Search and Destroy.

These guys will clear your system.

IF your concerned in the future, email monitoring maybe a solution for you. Try Symantec, they have email monitoring as it comes into your Outlook Inbox.

Good luck!
G

mannomeister · 10-30-2007, 12:48 PM

I need help on this same exact topic. Same virus. Advice? I changed my email password and the computer is still affected.

**Glaswegian** · 10-30-2007, 01:49 PM

@mannomeister - please follow the link I gave you and post the logs in the HJT forum. We can then review your system and get you properly clean.

cowmurph2 · 10-30-2007, 02:30 PM

Quote:

Originally Posted by abbeymoring

I opened an email from someone I knew, but it was a virus. It seemed like I was not able to open it, but then other people I know received emails from me, or people in my address book (and people not in my address book whom I have received emails from.) Each person has a different subject, but everyone (including me) who sends out a message has the words "Troy Ball" in the body of the text.
Any help is much appreciated. I know nothing about viruses, and I am also interested in finding out how to scan my computer.
Thank you!

The same thing happened to me. To get rid of the Troy Ball, I went into preferences in my e-mail and there is a signature box that you can unclick and then delete the words Troy Ball. Very annoying!

Dr. Ha · 10-31-2007, 05:52 AM

-Bump-

Using Comcast email

10-29-2007, 09:27 AM	#1 (permalink)
abbeymoring Registered User Join Date: Oct 2007 Posts: 1 OS: xp	getting rid of a virus I opened an email from someone I knew, but it was a virus. It seemed like I was not able to open it, but then other people I know received emails from me, or people in my address book (and people not in my address book whom I have received emails from.) Each person has a different subject, but everyone (including me) who sends out a message has the words "Troy Ball" in the body of the text. Any help is much appreciated. I know nothing about viruses, and I am also interested in finding out how to scan my computer. Thank you!

10-29-2007, 02:13 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,342 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Re: getting rid of a virus Hi and welcome to TSF. Please start here and follow the instructions. http://www.techsupportforum.com/secu...sting-log.html If you cannot complete any of the Steps, simply move on to the next one - remember to let the Analyst know about this when you post your logs. Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

10-29-2007, 10:26 PM	#3 (permalink)
geraldfwhite Registered User Join Date: Oct 2007 Posts: 5 OS: XP	Re: getting rid of a virus Hopefully this has not infected your pc. Are you using Outlook or Outlook Express? If so, Run an Ad-aware or Spybot-Search and Destroy. These guys will clear your system. IF your concerned in the future, email monitoring maybe a solution for you. Try Symantec, they have email monitoring as it comes into your Outlook Inbox. Good luck! G Last edited by tetonbob; 10-30-2007 at 08:00 AM. Reason: removed self-promotion link; amounts to advertising

10-30-2007, 12:48 PM	#4 (permalink)
mannomeister Registered User Join Date: Oct 2007 Posts: 2 OS: xp	Re: getting rid of a virus I need help on this same exact topic. Same virus. Advice? I changed my email password and the computer is still affected.

10-30-2007, 01:49 PM	#5 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,342 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Re: getting rid of a virus @mannomeister - please follow the link I gave you and post the logs in the HJT forum. We can then review your system and get you properly clean. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

10-31-2007, 05:52 AM	#7 (permalink)
Dr. Ha Registered User Join Date: Oct 2007 Posts: 1 OS: Windows XP Home Edition	Re: getting rid of a virus -Bump- Using Comcast email