No start menu, viruses, and no syst. restore. D:

mankvill · 10-13-2007, 09:24 PM

I came back to my old computer, and it says something in my virus protection was changed by an unauthorized program. Now there's no sound, the start menu won't come up, and it says something like "System Restore cannot help you."

D: Help?

chauffeur2 · 10-13-2007, 09:26 PM

G'Day mankvill,

I recommend that you read this article, "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

mankvill · 10-13-2007, 09:31 PM

This stinks, because I've done this all back when this was my main computer, and you guys helped me out a lot. I guess it'll be a long night. :\

mankvill · 10-13-2007, 09:36 PM

I got bad news. The "Step 2" only uses an IE browser, yet when I get in there with IE, I click the button, but nothing comes up. All my pop-up blockers are down. :\

**Go The Power** · 10-14-2007, 01:29 AM

Please continue with the rest of the steps.

**Wox** · 10-15-2007, 09:55 PM

Also, if the online scans wouldn't work, here's an alternative:

F-Secure Online Scanner
Once the ActiveX installs, Click Full System Scan
Once the download completes,the scan will begin automatically.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy and Paste the entire report in your HJT/DSS thread.

If THAT doesn't work, there's also Kaspersky ;)

10-13-2007, 09:24 PM	#1 (permalink)
mankvill Registered User Join Date: Sep 2005 Location: Lawrence, KS Posts: 197 OS: Windown XP	No start menu, viruses, and no syst. restore. D: I came back to my old computer, and it says something in my virus protection was changed by an unauthorized program. Now there's no sound, the start menu won't come up, and it says something like "System Restore cannot help you." D: Help?

10-13-2007, 09:26 PM	#2 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Re: No start menu, viruses, and no syst. restore. D: G'Day mankvill, I recommend that you read this article, "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum. (Simply, click on the coloured links to be re-directed.) *Please ensure that you create a new thread in the HiJackThis Log Help Forum; not* back here in this one. When carrying out The 5 Steps*, if you cannot* complete any of them for whatever reason, just continue on with the next one until they are all completed. However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds. Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can. Good Luck with it. Kind Regards, __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!

10-13-2007, 09:31 PM	#3 (permalink)
mankvill Registered User Join Date: Sep 2005 Location: Lawrence, KS Posts: 197 OS: Windown XP	Re: No start menu, viruses, and no syst. restore. D: This stinks, because I've done this all back when this was my main computer, and you guys helped me out a lot. I guess it'll be a long night. :\

10-13-2007, 09:36 PM	#4 (permalink)
mankvill Registered User Join Date: Sep 2005 Location: Lawrence, KS Posts: 197 OS: Windown XP	Re: No start menu, viruses, and no syst. restore. D: I got bad news. The "Step 2" only uses an IE browser, yet when I get in there with IE, I click the button, but nothing comes up. All my pop-up blockers are down. :\

10-14-2007, 01:29 AM	#5 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,972 OS: Windows XP Home SP2 Blog Entries: 1	Re: No start menu, viruses, and no syst. restore. D: Please continue with the rest of the steps. __________________

10-15-2007, 09:55 PM	#6 (permalink)
Wox TSF Enthusiast Join Date: Jan 2007 Location: Seattle Posts: 638 OS: XP Pro SP2 My System	Re: No start menu, viruses, and no syst. restore. D: Also, if the online scans wouldn't work, here's an alternative: F-Secure Online Scanner Once the ActiveX installs, Click Full System Scan Once the download completes,the scan will begin automatically. When the scan completes, click the Automatic cleaning (recommended) button. Click the Show Report button and Copy and Paste the entire report in your HJT/DSS thread. If THAT doesn't work, there's also Kaspersky ;)