Return of the DSSAgents!

SusannaKB · 10-04-2007, 05:29 PM

I ran Spyware Doctor and I have 2 DSSAgents, that seem to be returning after being removed. Is there a way to get these stupid things to stay off !?!?

**Go The Power** · 10-06-2007, 06:19 AM

Hello again Susanna

Can you please post the full name of the infections along with the file paths?

SusannaKB · 10-06-2007, 11:42 PM

Is this what you mean?

HKEY_LOCAL_MACHINE\SOFTWARE\broderbundsoftware\dss\SSIDs

HKEY_LOCAL_MACHINE\SOFTWARE\broderbundsoftware\dss

**Go The Power** · 10-07-2007, 04:59 AM

I think you should look at the 5 steps again. Make sure you explain the problem in your new thread in the HijackThis section.

tetonbob · 10-07-2007, 04:50 PM

You have some Broderbund software installed (BBStore, perhaps?) which is classified as adware.

This tool is reported to remove it:

http://support.learningco.com/brodcastpatch.asp

More info here:

http://vil.nai.com/vil/content/v_99501.htm

SusannaKB · 10-07-2007, 11:00 PM

Go to the Power,
I really, really, really don't want to have to do another Hijack This Log.

please, oh please tell me I don't have to.

SusannaKB · 10-07-2007, 11:11 PM

tetonbob,

can I still use this removal tool if I have windows XP SP2?

http://support.learningco.com/brodcastpatch.asp

**Go The Power** · 10-07-2007, 11:13 PM

I think it would be best if we wait for tetonbob to reply.

SusannaKB · 10-07-2007, 11:22 PM

Me too! ( Then maybe I wont have to do another log)

Ried · 10-07-2007, 11:37 PM

A HijackThis log won't help here. This is the entry I had asked you to inform me about here http://www.techsupportforum.com/1025423-post9.html

The reason that site is not listing XP is because this is an 'old' issue with Broderbund, dating back to before Windows XP came out. As it does specify that it works with Windows 2000, it should also work with XP. Give it a try, the worst that will happen is that it won't work.

SusannaKB · 10-08-2007, 07:57 AM

Ried,
OOPS,

I forgot all about that post/conversation.....sorry

I'll try it and post how it goes.

Ried · 10-08-2007, 08:49 AM

It happens.

Please let us know if it did work for you.

10-04-2007, 05:29 PM	#1 (permalink)
SusannaKB Registered User Join Date: Jul 2007 Location: Midwest, US Posts: 196 OS: Windows XP SP3	Return of the DSSAgents! I ran Spyware Doctor and I have 2 DSSAgents, that seem to be returning after being removed. Is there a way to get these stupid things to stay off !?!? __________________ Susanna

10-06-2007, 06:19 AM	#2 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,994 OS: Windows XP Home SP2 Blog Entries: 1	Re: Return of the DSSAgents! Hello again Susanna Can you please post the full name of the infections along with the file paths? __________________

10-06-2007, 11:42 PM	#3 (permalink)
SusannaKB Registered User Join Date: Jul 2007 Location: Midwest, US Posts: 196 OS: Windows XP SP3	Re: Return of the DSSAgents! Is this what you mean? HKEY_LOCAL_MACHINE\SOFTWARE\broderbundsoftware\dss\SSIDs HKEY_LOCAL_MACHINE\SOFTWARE\broderbundsoftware\dss __________________ Susanna

10-07-2007, 04:59 AM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,994 OS: Windows XP Home SP2 Blog Entries: 1	Re: Return of the DSSAgents! I think you should look at the 5 steps again. Make sure you explain the problem in your new thread in the HijackThis section. __________________

10-07-2007, 04:50 PM	#5 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,682 OS: 2000 Pro; XP Pro; XP Home	Re: Return of the DSSAgents! You have some Broderbund software installed (BBStore, perhaps?) which is classified as adware. This tool is reported to remove it: http://support.learningco.com/brodcastpatch.asp More info here: http://vil.nai.com/vil/content/v_99501.htm __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009 Last edited by tetonbob; 10-07-2007 at 04:53 PM.

10-07-2007, 11:00 PM	#6 (permalink)
SusannaKB Registered User Join Date: Jul 2007 Location: Midwest, US Posts: 196 OS: Windows XP SP3	Re: Return of the DSSAgents! Go to the Power, I really, really, really don't want to have to do another Hijack This Log. please, oh please tell me I don't have to. __________________ Susanna

10-07-2007, 11:11 PM	#7 (permalink)
SusannaKB Registered User Join Date: Jul 2007 Location: Midwest, US Posts: 196 OS: Windows XP SP3	Re: Return of the DSSAgents! tetonbob, can I still use this removal tool if I have windows XP SP2? http://support.learningco.com/brodcastpatch.asp __________________ Susanna

10-07-2007, 11:13 PM	#8 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,994 OS: Windows XP Home SP2 Blog Entries: 1	Re: Return of the DSSAgents! I think it would be best if we wait for tetonbob to reply. __________________

10-07-2007, 11:22 PM	#9 (permalink)
SusannaKB Registered User Join Date: Jul 2007 Location: Midwest, US Posts: 196 OS: Windows XP SP3	Re: Return of the DSSAgents! Me too! ( Then maybe I wont have to do another log) __________________ Susanna

10-07-2007, 11:37 PM	#10 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,016 OS: WinXP and Vista	Re: Return of the DSSAgents! A HijackThis log won't help here. This is the entry I had asked you to inform me about here http://www.techsupportforum.com/1025423-post9.html The reason that site is not listing XP is because this is an 'old' issue with Broderbund, dating back to before Windows XP came out. As it does specify that it works with Windows 2000, it should also work with XP. Give it a try, the worst that will happen is that it won't work. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."

10-08-2007, 07:57 AM	#11 (permalink)
SusannaKB Registered User Join Date: Jul 2007 Location: Midwest, US Posts: 196 OS: Windows XP SP3	Re: Return of the DSSAgents! Ried, OOPS, I forgot all about that post/conversation.....sorry I'll try it and post how it goes. __________________ Susanna

10-08-2007, 08:49 AM	#12 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,016 OS: WinXP and Vista	Re: Return of the DSSAgents! It happens. Please let us know if it did work for you. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."