[SOLVED] Removing Kaspersky Internet Suite V6

stett · 09-19-2007, 06:41 AM

Hi,

Am having real trouble removing Kaspersky Interent suite V6 for,m my computer. I've uninstalled via Add/Remove but now cannot get any streaming vidoe or internet banking. When I check in add/remove programs the application is still there but is only about 13mb.

Have tried to unistall this via again and am now getting error "internal error 2753.avp.exe"

any ideas?

Cheers

**Cellus** · 09-19-2007, 07:44 PM

Kaspersky has a removal tool available you can try to completely remove it from your system. You can find it on their website here.

Make sure to follow the instructions provided in their knowledgebase article.

stett · 09-20-2007, 04:07 AM

Hi Cellus

Used the tool in safe mode as directed then rebooted. Can still see the Kaspersky program in add/remove but is now only 13.3 Mb. Then used their recommended registry fix tool jv16 power tool to remove the 2753 error.

Tried to remove the remainder it and got the same error internal error 2753.avp.exe.

Went back to reboot into safe and try again and now i cannot boot into safe mode ...

**Go The Power** · 09-20-2007, 05:42 AM

Why cant you boot into safe mode? what happens?

stett · 09-22-2007, 06:12 AM

Hi GTP

Have resolved the safe boot problem with a bit of fiddling and a XP CD, but still have the Kapersky (Kacrapsky) problem.

**Go The Power** · 09-23-2007, 04:40 AM

Hello,

It might actually be uninstalled, but sometimes Windows Add or Remove Programs still claims the program is there.

What are you installing instead of Kapersky?

stett · 09-23-2007, 06:47 AM

Hi

All is working now and am using CS Security Centre, seems quite good.

Resolved the issues with I.E streaming by running regsvr32 vbscipt.dll and regsvr32 jscript.dll ... everything worked a trwat after this.

Not a big fan of Kaspersky after the trouble it caused to dll's when uninstalling.

thanks for help :)

**Go The Power** · 09-23-2007, 06:48 AM

No problems. I am glad to hear your problems are solved.

09-19-2007, 06:41 AM	#1 (permalink)
stett Registered User Join Date: Sep 2007 Posts: 10 OS: XP	[SOLVED] Removing Kaspersky Internet Suite V6 Hi, Am having real trouble removing Kaspersky Interent suite V6 for,m my computer. I've uninstalled via Add/Remove but now cannot get any streaming vidoe or internet banking. When I check in add/remove programs the application is still there but is only about 13mb. Have tried to unistall this via again and am now getting error "internal error 2753.avp.exe" any ideas? Cheers

09-19-2007, 07:44 PM	#2 (permalink)
Cellus Moderator Networking Team Join Date: Aug 2006 Location: Canada Posts: 2,633 OS: Windows Vista Business SP1, Windows XP Professional SP3 My System	Re: Removing Kaspersky Internet Suite V6 Kaspersky has a removal tool available you can try to completely remove it from your system. You can find it on their website here. Make sure to follow the instructions provided in their knowledgebase article. __________________ TSF Networking Team HijackThis 5 Step Process Donate!

09-20-2007, 04:07 AM	#3 (permalink)
stett Registered User Join Date: Sep 2007 Posts: 10 OS: XP	Re: Removing Kaspersky Internet Suite V6 Hi Cellus Used the tool in safe mode as directed then rebooted. Can still see the Kaspersky program in add/remove but is now only 13.3 Mb. Then used their recommended registry fix tool jv16 power tool to remove the 2753 error. Tried to remove the remainder it and got the same error internal error 2753.avp.exe. Went back to reboot into safe and try again and now i cannot boot into safe mode ...

09-20-2007, 05:42 AM	#4 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,534 OS: Windows XP Home SP2 Blog Entries: 1	Re: Removing Kaspersky Internet Suite V6 Why cant you boot into safe mode? what happens? __________________

09-22-2007, 06:12 AM	#5 (permalink)
stett Registered User Join Date: Sep 2007 Posts: 10 OS: XP	Re: Removing Kaspersky Internet Suite V6 Hi GTP Have resolved the safe boot problem with a bit of fiddling and a XP CD, but still have the Kapersky (Kacrapsky) problem.

09-23-2007, 04:40 AM	#6 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,534 OS: Windows XP Home SP2 Blog Entries: 1	Re: [SOLVED] Removing Kaspersky Internet Suite V6 Hello, It might actually be uninstalled, but sometimes Windows Add or Remove Programs still claims the program is there. What are you installing instead of Kapersky? __________________

09-23-2007, 06:47 AM	#7 (permalink)
stett Registered User Join Date: Sep 2007 Posts: 10 OS: XP	Re: [SOLVED] Removing Kaspersky Internet Suite V6 Hi All is working now and am using CS Security Centre, seems quite good. Resolved the issues with I.E streaming by running regsvr32 vbscipt.dll and regsvr32 jscript.dll ... everything worked a trwat after this. Not a big fan of Kaspersky after the trouble it caused to dll's when uninstalling. thanks for help :)

09-23-2007, 06:48 AM	#8 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 10,534 OS: Windows XP Home SP2 Blog Entries: 1	Re: [SOLVED] Removing Kaspersky Internet Suite V6 No problems. I am glad to hear your problems are solved. __________________