Error Code 0X80191002

jimcolby · 07-04-2007, 09:31 AM

Using MSN Internet Explorer on a Wxp/pro/SP2. My mailbox keeps shutting down after an email is sent. Mail folder is replaced by a yellow triangle with a red exclamation ! mark. Closes off outgoing and incoming email. Clicking mouse reveals the error code as, 0X80191002. Have seen this error discussed in other forums but no resolution offered. The email that is sent is received by receiptant with upwards of forty-two copies. I do not have the desire as being tagged a spammer. Have called MS support - to no avail. They appartently have no acess to ISP on MS servers. Have sent a windows security problem to Redmond, no response (3 days ago), they say they will respond within 24 hours!!

and leave me hanging.
I've determined that my ISP number on an MS server somewhere out there is or has been hacked. I sent the same email using another platform and a differant ISP number and the email was received - one copy.

Oh, this has been an ongoing problem since March of this year.
Anyone out there with a solution?
Desperate in the rural area.

**Ben** · 07-04-2007, 10:00 AM

Hello and Welcome to TSF

It sounds like your computer has been compromised in some way. Please follow the instructions here and then post all the requested logs in a new thread here for the security analysts to look at.

The security forum is always busy, so please be patient and you will receive a reply as soon as possible. If you go to Thread Tools > Subscribe at the top of your new thread you will receive an email as soon as a reply is posted.

jimcolby · 07-04-2007, 03:38 PM

Topcreator

Ran Spyware Blaster, twice and nothing appeared that indicated anything on the system. It also did not produce a 'Log' therefore I have nothing to save. Is this the way it should work? Moving onto Step Three part-two, the second spy program on this step; at this writing.

Jim

jimcolby · 07-04-2007, 04:09 PM

Topcreator
Finished install of the three anti-spyware programs.
Moving on to Step Four

jimcolby · 07-04-2007, 04:20 PM

Topcreator

ok, installed an update for my .Net Framework program. Installed, SP1

Moving onto installing Windows XP SP1 (already have SP2 iinstalled).
Doing what the man sez.

**Glaswegian** · 07-04-2007, 04:30 PM

Hi

You don't need to install SP1 if you already have SP2 - it covers the same things.

**Ben** · 07-04-2007, 04:33 PM

Quote:

Originally Posted by jimcolby

Topcreator

Ran Spyware Blaster, twice and nothing appeared that indicated anything on the system. It also did not produce a 'Log' therefore I have nothing to save. Is this the way it should work? Moving onto Step Three part-two, the second spy program on this step; at this writing.

Jim

SpywareBlaster is a program designed to prevent the installation of spyware, it does not have a scanning feature and therefore it does not produce a log, maybe you are getting this confused with another log

Quote:

Originally Posted by jimcolby

Topcreator

ok, installed an update for my .Net Framework program. Installed, SP1

Moving onto installing Windows XP SP1 (already have SP2 iinstalled).
Doing what the man sez.

If you have SP2 installed then you don't need to worry about that bit, move on to step 5

**Ben** · 07-04-2007, 04:34 PM

Glas beat me to it

jimcolby · 07-04-2007, 04:55 PM

Topcreator

Can not install SP1, according to the small window that opened I already have the updates necessary for the current OS. As I said, I have SP2 installed. Should SP2 be uninstalled? If so, how does one go about doing that. I'm no geek.

stopping the process until I received additonal guidance.
Email me with information, thanks
Jim

**Ben** · 07-04-2007, 05:03 PM

SP2 does not need to be uninstalled, and you are receiving this error because you already have the most recent service pack installed

jimcolby · 07-04-2007, 05:08 PM

Glaswegin & Topcreator = Thanks for the info.

Ok. Had dinner. Moving on to Step Five

jimcolby · 07-04-2007, 05:36 PM

Glaswegin & Topcreator

As the guys on the way back from the moon said, Houston, we got a problem.

The dss.exe encountered a problem. It got about 24% into the scan and said it had an error. This is what it said:
AppName: dss.exe AppVer: 3.2.2.0
ModName: dss dll
ModVer: 0.0.0.0 Offset: 000020c8
IT also displayed the machine language as well, unable to copy that.

The program sent an error report to MS.
will not re-run unless told to do so.
Awaiting further instruction.

**Ben** · 07-04-2007, 05:40 PM

Post a HijackThis log and all the other into a new thread and include that error, hopefully Deckard (the creator of dss) will look into it

**Ben** · 07-04-2007, 05:44 PM

OK, i have sent a PM to Deckard to make him aware of this

jimcolby · 07-04-2007, 05:45 PM

All right. First, tell me exactly with detail what I need to do to post everything to this 'new' thread. I was under the impression that I had to stay on the same thread. So, that's not requirement? I'm confused.

**Ben** · 07-04-2007, 05:49 PM

Start a new thread in this forum, title it with something appropirate, then copy and paste the logs from all the tools that you have run.

One of the security experts will look at these logs ad will advise you on how to fix your system

jimcolby · 07-04-2007, 07:14 PM

Ok. Started a new thread

Thanks, Jim Colby

**Ben** · 07-05-2007, 04:14 AM

Make sure that you post all the logs from the tools into the thread that you have created

jimcolby · 07-05-2007, 04:40 AM

Topcreator

What "tools" do you mean? I don't understand.
On the new thread, I said that the DSS stopped working.
And supplied what happen.
Remember, I wasn't able to make a copy.
Control keys proved useless.

**Ben** · 07-05-2007, 05:21 AM

The log from Panda ActiveScan and a logfile from HijackThis

07-04-2007, 09:31 AM	#1 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Error Code 0X80191002 Using MSN Internet Explorer on a Wxp/pro/SP2. My mailbox keeps shutting down after an email is sent. Mail folder is replaced by a yellow triangle with a red exclamation ! mark. Closes off outgoing and incoming email. Clicking mouse reveals the error code as, 0X80191002. Have seen this error discussed in other forums but no resolution offered. The email that is sent is received by receiptant with upwards of forty-two copies. I do not have the desire as being tagged a spammer. Have called MS support - to no avail. They appartently have no acess to ISP on MS servers. Have sent a windows security problem to Redmond, no response (3 days ago), they say they will respond within 24 hours!! and leave me hanging. I've determined that my ISP number on an MS server somewhere out there is or has been hacked. I sent the same email using another platform and a differant ISP number and the email was received - one copy. Oh, this has been an ongoing problem since March of this year. Anyone out there with a solution? Desperate in the rural area.

07-04-2007, 10:00 AM	#2 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 Hello and Welcome to TSF It sounds like your computer has been compromised in some way. Please follow the instructions here and then post all the requested logs in a new thread here for the security analysts to look at. The security forum is always busy, so please be patient and you will receive a reply as soon as possible. If you go to Thread Tools > Subscribe at the top of your new thread you will receive an email as soon as a reply is posted. __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-04-2007, 03:38 PM	#3 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Topcreator Ran Spyware Blaster, twice and nothing appeared that indicated anything on the system. It also did not produce a 'Log' therefore I have nothing to save. Is this the way it should work? Moving onto Step Three part-two, the second spy program on this step; at this writing. Jim Last edited by jimcolby; 07-04-2007 at 03:41 PM.

07-04-2007, 04:09 PM	#4 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Topcreator Finished install of the three anti-spyware programs. Moving on to Step Four

07-04-2007, 04:20 PM	#5 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Topcreator ok, installed an update for my .Net Framework program. Installed, SP1 Moving onto installing Windows XP SP1 (already have SP2 iinstalled). Doing what the man sez.

07-04-2007, 04:30 PM	#6 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,503 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Re: Error Code 0X80191002 Hi You don't need to install SP1 if you already have SP2 - it covers the same things. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

07-04-2007, 04:34 PM	#8 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 Glas beat me to it __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-04-2007, 04:55 PM	#9 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Topcreator Can not install SP1, according to the small window that opened I already have the updates necessary for the current OS. As I said, I have SP2 installed. Should SP2 be uninstalled? If so, how does one go about doing that. I'm no geek. stopping the process until I received additonal guidance. Email me with information, thanks Jim

07-04-2007, 05:03 PM	#10 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 SP2 does not need to be uninstalled, and you are receiving this error because you already have the most recent service pack installed __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-04-2007, 05:08 PM	#11 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Glaswegin & Topcreator = Thanks for the info. Ok. Had dinner. Moving on to Step Five

07-04-2007, 05:36 PM	#12 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Glaswegin & Topcreator As the guys on the way back from the moon said, Houston, we got a problem. The dss.exe encountered a problem. It got about 24% into the scan and said it had an error. This is what it said: AppName: dss.exe AppVer: 3.2.2.0 ModName: dss dll ModVer: 0.0.0.0 Offset: 000020c8 IT also displayed the machine language as well, unable to copy that. The program sent an error report to MS. will not re-run unless told to do so. Awaiting further instruction.

07-04-2007, 05:40 PM	#13 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 Post a HijackThis log and all the other into a new thread and include that error, hopefully Deckard (the creator of dss) will look into it __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-04-2007, 05:44 PM	#14 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 OK, i have sent a PM to Deckard to make him aware of this __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-04-2007, 05:45 PM	#15 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 All right. First, tell me exactly with detail what I need to do to post everything to this 'new' thread. I was under the impression that I had to stay on the same thread. So, that's not requirement? I'm confused.

07-04-2007, 05:49 PM	#16 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 Start a new thread in this forum, title it with something appropirate, then copy and paste the logs from all the tools that you have run. One of the security experts will look at these logs ad will advise you on how to fix your system __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-04-2007, 07:14 PM	#17 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Ok. Started a new thread Thanks, Jim Colby

07-05-2007, 04:14 AM	#18 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 Make sure that you post all the logs from the tools into the thread that you have created __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?

07-05-2007, 04:40 AM	#19 (permalink)
jimcolby Registered User Join Date: Jul 2007 Posts: 31 OS: windows xp professional	Re: Error Code 0X80191002 Topcreator What "tools" do you mean? I don't understand. On the new thread, I said that the DSS stopped working. And supplied what happen. Remember, I wasn't able to make a copy. Control keys proved useless.

07-05-2007, 05:21 AM	#20 (permalink)
Ben TSF Enthusiast Join Date: Mar 2007 Location: United Kingdom Posts: 1,343 OS: Windows XP Home SP2 My System	Re: Error Code 0X80191002 The log from Panda ActiveScan and a logfile from HijackThis __________________ \|3e\|\\| If I stop replying to a thread, send me a PM with the thread link HijackThis • AVG Anti-Virus • AVG Anti-Spyware • SpywareBlaster • CWShredder • HOSTS File PC Safety and Security - What Do I Need? • So How Did I Get Infected In The First Place?