computer hijacked??

bloodreign39 · 06-30-2007, 01:53 PM

i have vista home premium edition, i installed the windows updates the other day (6/26/07) but when it restarted my computer everything on my desktop disappeared, the computer acts as if this is the first time i ever used it, and my only account is now a guest. whenever i restart my computer it reverts everything ive done to it, administrator is disabled, under C:/Users it has two new account that i never made. my account is "Styles" but now theres also "Styles.Styles-PC" and "Styles.Styles-PC.000". Also i dont have access to the user account "Styles". I cant acces my computer as an administator or install any tools. Iver tried scanning my computer using the scanners i have (Ad-Aware SE Pro, Spybot S&D, CCleaner, Easy Cleaner, and Nod32) and ive tried a system restore (from my account and from my disk). So can anyone tell me what to do to make it login to "Styles" or at least tell me how to change this account to admin and transfer my files??

ejames82 · 06-30-2007, 03:49 PM

bloodreign,
it sounds like you have a serious problem. i hope i'm wrong. the best recommendation i can give you is to surf safely, make sure that you have antivirus, antispyware, and firewall, and read the sticky's here at techsupportforums. i am somewhat a newbie myself. there are more knowledgeable folks here that will help you. just be patient.

**Kalim** · 07-01-2007, 12:52 AM

Have a read of and follow this as much as you can: http://www.techsupportforum.com/secu...sting-log.html

If you can't access the net on that system then maybe from another to download these applications and switch them over using a USB drive.

Once the system is clear of malicious applications by the security analysts, we will know for sure it's not a security related issue.

Be patient please, as the analysts are very busy and will get round to you as soon as possible.

bloodreign39 · 07-02-2007, 09:58 PM

ok, i tired to follow the 5 steps but on the second step the online scanner doesn't work with vista, the third step didnt help because im a guest and cant install anything, and on the 5th step i cant get a log because deckards scanning system wont work. oh and the net still works

**Kalim** · 07-03-2007, 12:52 AM

Quote:

Originally Posted by bloodreign39

ok, i tired to follow the 5 steps but on the second step the online scanner doesn't work with vista, the third step didnt help because im a guest and cant install anything, and on the 5th step i cant get a log because deckards scanning system wont work. oh and the net still works

The online scan works on Vista for me, on all Windows actually. But not in a guest account. Use a higher privileged account, you'll have to for most accurate testing - use the other two accounts that are there if you can.

What do you mean DSS won't work, what errors do you get or which stage does it reach before stopping?
I've just tested it on 2 Vista installs (Home Premium 32-bit and Ultimate 64-bit) and it works fine. So it's something other stopping it.

bloodreign39 · 07-03-2007, 01:12 AM

ok well the other 2 account are what im trying to get access to but when i try to use there account names it logs me into the 3rd one (the guest account) not the other ones. And dss never shows anything when ran, but when looking at it through task manager it pops up twice then disappears then pops up again and does this for about 5 hours with no way to stop it unless i restart.

bloodreign39 · 07-03-2007, 01:15 AM

uhm, when i tired to do the panda scan it says "ActiveScan is currently not available for Windows Vista. There will shortly be a new version for this operating system." and doesnt scan

**Kalim** · 07-03-2007, 01:25 AM

bloodreign39: I've PM'd a security staff member to instruct you further as I'm not a security staff member here, I can't delve into their analysis matters.

Just give them some time to login, read over and respond.

bloodreign39 · 07-03-2007, 01:36 AM

will do, thanks for trying

plasticmonkey · 12-14-2007, 01:39 AM

Ohh PLEASE i am haveint the EXACT same problem except for one major diffrence.

the new accounts are a bit diffrent
My computer use to have HP_Administrator
and the account HAEVEN

now there is
Administrator
HP_Administrator
HP_Administrator/HAEVEN
and Public
i cant get into the first two the third one is a new account said to be created today! abd the public account was there before but i dont use it for anything cept downloads.
can ANYONE help me <crys>
any security programs i use only scan the accounts i have access to U_U
i cant get into the others or view there directoried no matter what i do U_U

bloodreign39 · 12-14-2007, 01:31 PM

yea, it sucks being locked out of your own account, but i finally gave up and just reinstalled the operating system and, even though i lost all my stuff, i haven't had the problem since

now i have an even bigger problem, lol

my screen randomly died and now matter what i did it wouldn't turn back on, so i opened the shell and was messing around with the cord when i accidentally ripped a few. now my comp is physically broken and i need new cords, lol

06-30-2007, 01:53 PM	#1 (permalink)
bloodreign39 Registered User Join Date: Jun 2007 Posts: 12 OS: vista home premium	computer hijacked?? i have vista home premium edition, i installed the windows updates the other day (6/26/07) but when it restarted my computer everything on my desktop disappeared, the computer acts as if this is the first time i ever used it, and my only account is now a guest. whenever i restart my computer it reverts everything ive done to it, administrator is disabled, under C:/Users it has two new account that i never made. my account is "Styles" but now theres also "Styles.Styles-PC" and "Styles.Styles-PC.000". Also i dont have access to the user account "Styles". I cant acces my computer as an administator or install any tools. Iver tried scanning my computer using the scanners i have (Ad-Aware SE Pro, Spybot S&D, CCleaner, Easy Cleaner, and Nod32) and ive tried a system restore (from my account and from my disk). So can anyone tell me what to do to make it login to "Styles" or at least tell me how to change this account to admin and transfer my files??

06-30-2007, 03:49 PM	#2 (permalink)
ejames82 Registered User Join Date: Oct 2006 Posts: 396 OS: XP	Re: computer hijacked?? bloodreign, it sounds like you have a serious problem. i hope i'm wrong. the best recommendation i can give you is to surf safely, make sure that you have antivirus, antispyware, and firewall, and read the sticky's here at techsupportforums. i am somewhat a newbie myself. there are more knowledgeable folks here that will help you. just be patient.

07-01-2007, 12:52 AM	#3 (permalink)
Kalim Roaming To Help Join Date: Nov 2006 Posts: 5,642 OS: Many	Re: computer hijacked?? Have a read of and follow this as much as you can: http://www.techsupportforum.com/secu...sting-log.html If you can't access the net on that system then maybe from another to download these applications and switch them over using a USB drive. Once the system is clear of malicious applications by the security analysts, we will know for sure it's not a security related issue. Be patient please, as the analysts are very busy and will get round to you as soon as possible.

07-02-2007, 09:58 PM	#4 (permalink)
bloodreign39 Registered User Join Date: Jun 2007 Posts: 12 OS: vista home premium	Re: computer hijacked?? ok, i tired to follow the 5 steps but on the second step the online scanner doesn't work with vista, the third step didnt help because im a guest and cant install anything, and on the 5th step i cant get a log because deckards scanning system wont work. oh and the net still works

07-03-2007, 01:12 AM	#6 (permalink)
bloodreign39 Registered User Join Date: Jun 2007 Posts: 12 OS: vista home premium	Re: computer hijacked?? ok well the other 2 account are what im trying to get access to but when i try to use there account names it logs me into the 3rd one (the guest account) not the other ones. And dss never shows anything when ran, but when looking at it through task manager it pops up twice then disappears then pops up again and does this for about 5 hours with no way to stop it unless i restart.

07-03-2007, 01:15 AM	#7 (permalink)
bloodreign39 Registered User Join Date: Jun 2007 Posts: 12 OS: vista home premium	Re: computer hijacked?? uhm, when i tired to do the panda scan it says "ActiveScan is currently not available for Windows Vista. There will shortly be a new version for this operating system." and doesnt scan

07-03-2007, 01:25 AM	#8 (permalink)
Kalim Roaming To Help Join Date: Nov 2006 Posts: 5,642 OS: Many	Re: computer hijacked?? bloodreign39: I've PM'd a security staff member to instruct you further as I'm not a security staff member here, I can't delve into their analysis matters. Just give them some time to login, read over and respond.

07-03-2007, 01:36 AM	#9 (permalink)
bloodreign39 Registered User Join Date: Jun 2007 Posts: 12 OS: vista home premium	Re: computer hijacked?? will do, thanks for trying

12-14-2007, 01:39 AM	#10 (permalink)
plasticmonkey Registered User Join Date: Dec 2007 Posts: 1 OS: Windows Vista 32	Re: computer hijacked?? Ohh PLEASE i am haveint the EXACT same problem except for one major diffrence. the new accounts are a bit diffrent My computer use to have HP_Administrator and the account HAEVEN now there is Administrator HP_Administrator HP_Administrator/HAEVEN and Public i cant get into the first two the third one is a new account said to be created today! abd the public account was there before but i dont use it for anything cept downloads. can ANYONE help me <crys> any security programs i use only scan the accounts i have access to U_U i cant get into the others or view there directoried no matter what i do U_U

12-14-2007, 01:31 PM	#11 (permalink)
bloodreign39 Registered User Join Date: Jun 2007 Posts: 12 OS: vista home premium	Re: computer hijacked?? yea, it sucks being locked out of your own account, but i finally gave up and just reinstalled the operating system and, even though i lost all my stuff, i haven't had the problem since now i have an even bigger problem, lol my screen randomly died and now matter what i did it wouldn't turn back on, so i opened the shell and was messing around with the cord when i accidentally ripped a few. now my comp is physically broken and i need new cords, lol