unable to scan in safe mode with fsecure

ejames82 · 04-10-2007, 05:34 PM

dad left his computer to my sister, and it has fsecure AV installed. i cannot get it to scan in safe mode. the interface won't pop up. there are 3 icons to choose from on the "start" list, and the same 3 in the "all programs" list (with the addition of help). the most obvious icon that should get the desired result is titled "fsecure AV2006". left click gets no response. right-click>open gets an hourglass that lasts about 5 seconds. right-click>run gets a red X with a message that says C:\program files\fsecure\internet security\FSGUI\fsavgui.exe service cannot be started in safe mode.
a great company like fsecure wouldn't have an AV programme that couldn't be used in safe mode, would they?
any ideas would be most appreciated.

**Glaswegian** · 04-11-2007, 12:51 PM

Hi

I'm not familiar with F-secure, but perhaps a repair or uninstall and re-install might do the trick?

ejames82 · 04-11-2007, 06:51 PM

glas,
yeah, that was my first thought. i was hoping for fsecure users to give me some info, that hasn't happened so far. one sister installed it for dad, dad passed on, and another sister now owns the computer. the chance of finding a key written down somewhere, is very slim. i don't know if i can uninstall/reinstall it without a key. i don't want to attempt an uninstall, unless i am guaranteed the opportunity to reinstall also.
thanks again for replying.

04-10-2007, 05:34 PM	#1 (permalink)
ejames82 Registered User Join Date: Oct 2006 Posts: 396 OS: XP	unable to scan in safe mode with fsecure dad left his computer to my sister, and it has fsecure AV installed. i cannot get it to scan in safe mode. the interface won't pop up. there are 3 icons to choose from on the "start" list, and the same 3 in the "all programs" list (with the addition of help). the most obvious icon that should get the desired result is titled "fsecure AV2006". left click gets no response. right-click>open gets an hourglass that lasts about 5 seconds. right-click>run gets a red X with a message that says C:\program files\fsecure\internet security\FSGUI\fsavgui.exe service cannot be started in safe mode. a great company like fsecure wouldn't have an AV programme that couldn't be used in safe mode, would they? any ideas would be most appreciated.

04-11-2007, 12:51 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,413 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Re: unable to scan in safe mode with fsecure Hi I'm not familiar with F-secure, but perhaps a repair or uninstall and re-install might do the trick? __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

04-11-2007, 06:51 PM	#3 (permalink)
ejames82 Registered User Join Date: Oct 2006 Posts: 396 OS: XP	Re: unable to scan in safe mode with fsecure glas, yeah, that was my first thought. i was hoping for fsecure users to give me some info, that hasn't happened so far. one sister installed it for dad, dad passed on, and another sister now owns the computer. the chance of finding a key written down somewhere, is very slim. i don't know if i can uninstall/reinstall it without a key. i don't want to attempt an uninstall, unless i am guaranteed the opportunity to reinstall also. thanks again for replying.