is BB geek squad a software thief ?

04-12-2006, 09:16 AM

http://www.winternals.com/Company/PressRelease77.aspx

Charge people like victims, hire the noobs, the cheapest technicians in the country and use pirated softwares ! thats one word : pathetic.

**Jason** · 04-12-2006, 09:25 AM

Sounds almost like my ex boss. They where pretty bad about that stuff too.

**40sondacurb** · 04-12-2006, 09:27 AM

But they even call themselves geeks, they must be smart! If they need a gimmick to sell it you now they suck.

elf · 04-12-2006, 02:00 PM

Two employees of the knoxville geeksquad got fired recently for calling a customer stupid in his own house...as soon as they left, he called BB and they got fired.

ebackhus · 04-12-2006, 02:11 PM

If someone thinks Geek Squad will help them then they ARE stupid. Those guys don't know squat.

And I read this article a while ago. You've gotta be faster!

sinclair_tm · 04-12-2006, 02:52 PM

i learned long ago that i know more about computers then 95% of these computer tech people, and i'm a mac guy!?!

04-12-2006, 03:11 PM

errr its dated april 12.. and is about pirated software. elf posted a different story.. ?

**forcifer** · 04-12-2006, 03:36 PM

my bro knew some pretty smart GS people, but mist are not that great. they do have cool cars though

04-12-2006, 03:46 PM

lol forcifer you are not getting a ride in their car you are getting your PC fixed lol.
I heard many different stories where BBGS guys sold new parts after long hrs of onsite work. If you have a problem with your sound ( onboard one ) BB will change your motherboard and hard drive with a fresh installation. Or will work long hrs to clean-up your system from spyware-virus invasion then will recommend you to replace your harddrive because it is corrupted. Well. Think about a doctor who is trimming you or replacing your organs everytime you see him... BBGS is that doctor because they dont know any better. You cant have good business ethics if you dont know the business you are running. Eventually you will cheat. Like BBGS. Even best buy name wont be enough for them soon.

To call people stupid ? I think it is rude. Not every one knows everything...

Chevy · 04-12-2006, 09:10 PM

I love them ... I get a lot of calls that start with "Well, Geek Squad was here and they ..." ...

Volt-Schwibe · 04-13-2006, 08:23 AM

local to me, there is a business called "geeks a knockin" and i have only heard good things about them.

in their commercial, they mention how you shouldn't bother with "those other guys". i wonder if bbgs is who they mean.

but, from the 8 people i know who have had geeks a knockin work on their machine, all 8 were completely satisfied.

not only that, but the old hardware was left with the customer, in the boxes from the new hardware, and in 3 instances, i checked the old hardware, and it was in fact dead. (in the other instances the customer had already thrown it away or opted to have them recycle it)

i think any time a repair guy is willing to leave the dead parts with the customer that it shows they are positive that part was dead, and anyone is welcome to check it. that in my mind is excellent form.

the prices weren't as good as a friend would give, but they were way lower than the prices of the major repair shops.

often i wonder why they don't use vans, with a complete little workshop in the back. then they could pull up in the driveway, and take your pc back out to the van, and fix it up.

some of the customers i talked to were a little taken back by having to see the technician tear into it right there in their home, but, some felt it showed complete honesty.

but all in all, there was no real complaints about the service from geeks a knockin.

bry623 · 04-13-2006, 08:33 AM

I undercut their prices. They totally suck.

ebackhus · 04-13-2006, 09:10 AM

My prices beat the snot out almost every business here in town. That's easy for me because it's just a side thing. The portable lab is a good idea, but would suck here in Texas. You don't want to be anywhere outside in the summer. When I go on a call for a "I don't know what's wrong! Just come and fix it!" problem I take as much as I can along so I can do the repair on the spot. I really should start stocking up on OEM parts like NICs and stuff. Drives are also handy to keep on hand.

**40sondacurb** · 04-13-2006, 09:33 AM

Quote:

Originally Posted by ebackhus

When I go on a call for a "I don't know what's wrong! Just come and fix it!" problem I take as much as I can along so I can do the repair on the spot.

Then you plug it into the wall right

Volt-Schwibe · 04-13-2006, 09:37 AM

Quote:

Originally Posted by 40sondacurb

Then you plug it into the wall right

it's not hard to get a good pure supply of ac power in a van.

also, ebhackus, you could just leave the ac on in the van. make sure it has actual insulation in the walls, and not just space filled with air, and you'd have no problems from heat.

ebackhus · 04-13-2006, 10:01 AM

@40 You've been there too I take it? "Yes, it seems you had both a BCAC error and an error 18."

@Volt A good possibility with a nice van. But with the cost of gas climbing it'd be hard to keep that AC running.

GarnetCompy · 04-14-2006, 10:03 PM

Speaking of GS, I know a friend who was charged $100 to get their CPU Heatsink cleaned out from dust. WOW.

elf · 04-15-2006, 06:45 PM

Quote:

Originally Posted by GarnetCompy

Speaking of GS, I know a friend who was charged $100 to get their CPU Heatsink cleaned out from dust. WOW.

wow...can anyone say ripoff? You can buy a can of compressed air for like $5 and probably do a better job than the GS did. I mean for that price, you could just replace the heatsink with a new one every few weeks.

**Jason** · 04-16-2006, 10:52 AM

Quote:

Originally Posted by ebackhus

@Volt A good possibility with a nice van. But with the cost of gas climbing it'd be hard to keep that AC running.

There is always a way around things.

Volt-Schwibe · 04-16-2006, 11:26 AM

Quote:

Originally Posted by danrak

There is always a way around things.

hahaha that's got me rolling.

04-12-2006, 09:16 AM	#1 (permalink)
PurpleSky Guest Posts: n/a OS:	is BB geek squad a software thief ? http://www.winternals.com/Company/PressRelease77.aspx Charge people like victims, hire the noobs, the cheapest technicians in the country and use pirated softwares ! thats one word : pathetic. Last edited by PurpleSky; 04-12-2006 at 09:18 AM.

04-12-2006, 09:25 AM	#2 (permalink)
Jason Faugh a ballagh Join Date: Dec 2001 Location: Pasco, FL Posts: 8,482 OS: Windows Vista My System Blog Entries: 2	Sounds almost like my ex boss. They where pretty bad about that stuff too. __________________ Posting Tips \| Advice for New People \| Common Fixes \| Agus na damnaithe fágtha gan focal Glaoigh ormsa i measc na naomh

04-12-2006, 09:27 AM	#3 (permalink)
40sondacurb Don't be a menace Join Date: Jan 2005 Posts: 6,285 OS: Vista sp2	But they even call themselves geeks, they must be smart! If they need a gimmick to sell it you now they suck. __________________ Donate to keep the forum running

04-12-2006, 02:00 PM	#4 (permalink)
elf Manager, Microsoft Support Join Date: Jul 2002 Location: Knoxville, TN or Austin, TX depending Posts: 7,049 OS: WinXP Pro SP3 and Windows 7 My System	Two employees of the knoxville geeksquad got fired recently for calling a customer stupid in his own house...as soon as they left, he called BB and they got fired. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! I do not subscribe to threads, so if I stop replying, PM me with a link to your thread so I can find it again.

04-12-2006, 02:11 PM	#5 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,303 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	If someone thinks Geek Squad will help them then they ARE stupid. Those guys don't know squat. And I read this article a while ago. You've gotta be faster! __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

04-12-2006, 03:11 PM	#7 (permalink)
PurpleSky Guest Posts: n/a OS:	errr its dated april 12.. and is about pirated software. elf posted a different story.. ?

04-12-2006, 03:36 PM	#8 (permalink)
forcifer ole' Join Date: Nov 2005 Location: Kansas City kansas Posts: 3,631 OS: Vista Premium 32 My System Blog Entries: 1	my bro knew some pretty smart GS people, but mist are not that great. they do have cool cars though __________________

04-12-2006, 03:46 PM	#9 (permalink)
PurpleSky Guest Posts: n/a OS:	lol forcifer you are not getting a ride in their car you are getting your PC fixed lol. I heard many different stories where BBGS guys sold new parts after long hrs of onsite work. If you have a problem with your sound ( onboard one ) BB will change your motherboard and hard drive with a fresh installation. Or will work long hrs to clean-up your system from spyware-virus invasion then will recommend you to replace your harddrive because it is corrupted. Well. Think about a doctor who is trimming you or replacing your organs everytime you see him... BBGS is that doctor because they dont know any better. You cant have good business ethics if you dont know the business you are running. Eventually you will cheat. Like BBGS. Even best buy name wont be enough for them soon. To call people stupid ? I think it is rude. Not every one knows everything...

04-12-2006, 09:10 PM	#10 (permalink)
Chevy Retired Join Date: Jul 2003 Location: Notlob Posts: 5,452 OS: Vista Ultimate My System	I love them ... I get a lot of calls that start with "Well, Geek Squad was here and they ..." ...

04-13-2006, 08:23 AM	#11 (permalink)
Volt-Schwibe Asst. Manager, Automotive Forums; HJT Trainee Join Date: Jan 2003 Location: Behind you, watching you as you type. Posts: 7,372 OS: Click "My System" to view details My System	local to me, there is a business called "geeks a knockin" and i have only heard good things about them. in their commercial, they mention how you shouldn't bother with "those other guys". i wonder if bbgs is who they mean. but, from the 8 people i know who have had geeks a knockin work on their machine, all 8 were completely satisfied. not only that, but the old hardware was left with the customer, in the boxes from the new hardware, and in 3 instances, i checked the old hardware, and it was in fact dead. (in the other instances the customer had already thrown it away or opted to have them recycle it) i think any time a repair guy is willing to leave the dead parts with the customer that it shows they are positive that part was dead, and anyone is welcome to check it. that in my mind is excellent form. the prices weren't as good as a friend would give, but they were way lower than the prices of the major repair shops. often i wonder why they don't use vans, with a complete little workshop in the back. then they could pull up in the driveway, and take your pc back out to the van, and fix it up. some of the customers i talked to were a little taken back by having to see the technician tear into it right there in their home, but, some felt it showed complete honesty. but all in all, there was no real complaints about the service from geeks a knockin. __________________ <signature> TSF is funded by our Admin's pocket, care to help? Power Tip: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. New Members: Creating a single new thread in the correct section is the best way to assure your thread will receive a reply. </signature> Last edited by Volt-Schwibe; 04-13-2006 at 08:25 AM.

04-13-2006, 08:33 AM	#12 (permalink)
bry623 Manager, The Conversation Pit/Analyst, Security Team Join Date: Apr 2002 Location: NW Territory circa 1787 Posts: 11,698 OS: winxp pro sp2	I undercut their prices. They totally suck. __________________ "If you aren't a liberal when you're 20, you have no heart. If you aren't a conservative when you are 50, you have no brain"

04-13-2006, 09:10 AM	#13 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,303 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	My prices beat the snot out almost every business here in town. That's easy for me because it's just a side thing. The portable lab is a good idea, but would suck here in Texas. You don't want to be anywhere outside in the summer. When I go on a call for a "I don't know what's wrong! Just come and fix it!" problem I take as much as I can along so I can do the repair on the spot. I really should start stocking up on OEM parts like NICs and stuff. Drives are also handy to keep on hand. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

04-13-2006, 10:01 AM	#16 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,303 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	@40 You've been there too I take it? "Yes, it seems you had both a BCAC error and an error 18." @Volt A good possibility with a nice van. But with the cost of gas climbing it'd be hard to keep that AC running. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

04-14-2006, 10:03 PM	#17 (permalink)
GarnetCompy Registered User Join Date: Feb 2005 Posts: 317 OS: Windows XP Pro / DOS 6.2 / Xandros Triboot My System	Speaking of GS, I know a friend who was charged $100 to get their CPU Heatsink cleaned out from dust. WOW. __________________ Go, Speed Racer, Go!! "Celerons are genuine Intels, just they are made of celery." - Ebackus, 12/29/05