gotissues68

We recently rolled out "help chat" at work for our customers.. here's my favorite transcript so far....

Names have been changed to protect the innocent... :)

"I KEEP GETTING ILEGAL PROGRAM"** You are now speaking with TECH, DEPARTMENT. **
TECH : Which program is giving you the error?
USER: i,AM THINKING
USER: INTERNET EXPLORER
TECH : When does it crash?
USER: AS SOON AS I GO TO ANYTHING
TECH : How did you get to this chat?
USER: FROM INTERNET EXPLORER
TECH : What is the exact error you're recieving?
USER: HOW CAN I TALK TO PERSON LIVE
TECH : You can call us at
USER: I GET THIS PROGRAM HAS ---ILLEGAL OPERATION
TECH : and in the details window?
USER: DON'T KNOW WHAT YOU MEAN
TECH : When you get the error, click on the details button
TECH : button
USER: THEN WHAT
TECH : What does it say in there?
USER: DIDNT TRY IT MAY I CALL YOU
TECH : You can call us at
USER: MAY TALK TO YOU TECH ?
TECH : You may speak to any technician here.
USER: I WILL TRY THE CALL
USER:
Your party has left this session.