Compaq Phone Support

**Midnight Tech** · 08-25-2002, 08:37 PM

Was talking to my cousin earlier today. She's got a Compaq Presario that the hard drive seems to have went south in (it's giving the old 'click, click,click'). She needed a question answered about this so she calls the support #. The guy that answers the phone enters her information in the computer - it comes up that it's out of warranty. He tells her, "It's out of warranty I can't answer your question." Not even an attempt to even TRY to help her. She tells me, "No problem. That's the last Compaq I buy. " I then reminded her that HP and Compaq had merged. She added, "Then that applies to both companies.":angry2:
So HP/Compaq, you just lost a repeat customer.
End rant.
MT

DJ Specs · 08-25-2002, 11:46 PM

I hear ya, My Aunt got a new one last spring, and even though its under warrenty, and the computer runs like crap, they wont replace it.

**Valiant** · 08-26-2002, 02:57 PM

Hence the problem of Mass Production of fairly delicate equipment... but then when you get one custom built, you have to trust the the brick for brains doing it actually has some clue what's going on.... Which is why I build mine myself.....

**Jason** · 08-26-2002, 03:31 PM

You want to know whats worse? My current store is HP certified to do work on HP computers and printers. Try doing that. We had a guy work here that got so pissed off at them, he started cursing at her, and the lady hug up. Once in a while though, you'll get someone thats good. I realy haven't had a problem so far. But I still dread calling.

08-25-2002, 08:37 PM	#1 (permalink)
Midnight Tech Admin/Head GreaseMonkey/Igor's alter ego/Grand Exalted PoohBah Join Date: Dec 2001 Location: SC Posts: 2,924 OS: Windows XP Home/Pro SP3/Windows 98SE/Fedora Core 6/RH 7.2 with Autopoint/TAMS II	Compaq Phone Support Was talking to my cousin earlier today. She's got a Compaq Presario that the hard drive seems to have went south in (it's giving the old 'click, click,click'). She needed a question answered about this so she calls the support #. The guy that answers the phone enters her information in the computer - it comes up that it's out of warranty. He tells her, "It's out of warranty I can't answer your question." Not even an attempt to even TRY to help her. She tells me, "No problem. That's the last Compaq I buy. " I then reminded her that HP and Compaq had merged. She added, "Then that applies to both companies.":angry2: So HP/Compaq, you just lost a repeat customer. End rant. MT

08-25-2002, 11:46 PM	#2 (permalink)
DJ Specs Funkee Superstar! Join Date: Dec 2001 Location: Vancouver, BC, Canada Posts: 2,692 OS: Windows XP Home	I hear ya, My Aunt got a new one last spring, and even though its under warrenty, and the computer runs like crap, they wont replace it. __________________ Forever Young! http://www.djspecs.com

08-26-2002, 02:57 PM	#3 (permalink)
Valiant Tech Join Date: Apr 2002 Location: Colorado Posts: 1,253 OS: Win XP Pro My System	Hence the problem of Mass Production of fairly delicate equipment... but then when you get one custom built, you have to trust the the brick for brains doing it actually has some clue what's going on.... Which is why I build mine myself..... __________________ "Just because your paranoid doesn't mean THEY aren't out to get you!" (º·.¸(¨·.¸ ¸.·¨)¸.·º) «.·°·. Valiant .·°·.» (¸.·º(¸.·¨* *¨·.¸)º·.¸)

08-26-2002, 03:31 PM	#4 (permalink)
Jason Faugh a ballagh Join Date: Dec 2001 Location: Pasco, FL Posts: 8,477 OS: Windows Vista My System Blog Entries: 2	You want to know whats worse? My current store is HP certified to do work on HP computers and printers. Try doing that. We had a guy work here that got so pissed off at them, he started cursing at her, and the lady hug up. Once in a while though, you'll get someone thats good. I realy haven't had a problem so far. But I still dread calling. __________________ Posting Tips \| Advice for New People \| Common Fixes \| Agus na damnaithe fágtha gan focal Glaoigh ormsa i measc na naomh