AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver

mimo2005 · 10-26-2007, 08:22 PM

When this Azola couple got back from their honeymoon, they had about an hour of matrimonial bliss before being forced to flee as their house was engulfed in flames. So you can understand they had some things on their mind other than the status of their AT&T Dish receiver as they ran for their lives. When they called to cancel service, the customer service rep asked if they had "remembered to pick up the receiver" as they left the house...

After the couple said no, AT&T told them they would have to pay $300 for the receiver.

http://consumerist.com/consumer/vide...use-315421.php

**EnglishPaul** · 10-28-2007, 05:11 PM

I'm sure the official guidance for evacuation doesn't include such things as picking up satellite receivers; so perhaps the government is liable?

mimo2005 · 10-28-2007, 06:04 PM

Die for your receiver thats what they want you to do .

~~Nik00117~~ · 10-29-2007, 02:25 PM

We sloved that issue at our store, when you come to our ISP to get your internet we sell you a modem, we give it to you at a drastically reduced price, we charge about 25 euros when retail value is 75. So anyways if gets burnt up in a fire you not paying us a dime for it, yes their is a cancelation fee but I could forseen us waving that, considering your house did burn down.

10-26-2007, 08:22 PM	#1 (permalink)
mimo2005 Manager, Emeritus Join Date: Oct 2004 Posts: 11,142 OS: xp	AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver When this Azola couple got back from their honeymoon, they had about an hour of matrimonial bliss before being forced to flee as their house was engulfed in flames. So you can understand they had some things on their mind other than the status of their AT&T Dish receiver as they ran for their lives. When they called to cancel service, the customer service rep asked if they had "remembered to pick up the receiver" as they left the house... After the couple said no, AT&T told them they would have to pay $300 for the receiver. http://consumerist.com/consumer/vide...use-315421.php __________________ TSF has outgrown its server, again. Please help "Gutta cavat lapidem, non vi sed saepe cadendo"

10-28-2007, 05:11 PM	#2 (permalink)
EnglishPaul Still no avatar Join Date: Sep 2007 Location: Sheffield Posts: 1,314 OS: XP SP2 Blog Entries: 9	Re: AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver I'm sure the official guidance for evacuation doesn't include such things as picking up satellite receivers; so perhaps the government is liable?

10-28-2007, 06:04 PM	#3 (permalink)
mimo2005 Manager, Emeritus Join Date: Oct 2004 Posts: 11,142 OS: xp	Re: AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver Die for your receiver thats what they want you to do . __________________ TSF has outgrown its server, again. Please help "Gutta cavat lapidem, non vi sed saepe cadendo"

10-29-2007, 02:25 PM	#4 (permalink)
~~Nik00117~~ Troubled Join Date: Jan 2007 Location: Germany Posts: 1,572 OS: XP Pro, Vista Ulimate My System	Re: AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver We sloved that issue at our store, when you come to our ISP to get your internet we sell you a modem, we give it to you at a drastically reduced price, we charge about 25 euros when retail value is 75. So anyways if gets burnt up in a fire you not paying us a dime for it, yes their is a cancelation fee but I could forseen us waving that, considering your house did burn down.