[SOLVED] XML Parse Error

Cleffer · 07-02-2009, 10:06 AM

Good Morning -

XP, IE7, Java 1.5.0.19

There are four customers in an office, three of which are having an issue.

When the three customers attempt to upload the same xml file to a website, they receive the following error:

Internet Explorer Error:
Unable to process. Application Error.
Java.lang.RuntimeException: Couldn't parse document during preparation stage.

The fourth user can do this without issue.

The following troubleshooting steps have been taken:
- Removed all versions of Java. Removed all reg keys and file folders.
- Reinstalled latest authorized version of Java, clean install.
- Removed Java plug-in from IE and replaced with known good version.

Any further ideas?

Is this a Java-IE conflict? An XML file conflict?

Anyone that can provide direction where to go on this is greatly appreciated.

Thank you.

Cleffer · 07-06-2009, 12:29 PM

Bump request for assistance.

Anyone?

Thank you for your time.

Cleffer · 09-01-2009, 10:01 AM

The issue was an ommited comment closure in the xml file. Three of the four customers has bad versions of the document. The issue was resolved by correcting the xml itself.

07-02-2009, 10:06 AM	#1 (permalink)
Cleffer Registered User Join Date: Dec 2004 Location: Mid-West Posts: 180 OS: 2003/XP/Vista	[SOLVED] XML Parse Error Good Morning - XP, IE7, Java 1.5.0.19 There are four customers in an office, three of which are having an issue. When the three customers attempt to upload the same xml file to a website, they receive the following error: Internet Explorer Error: Unable to process. Application Error. Java.lang.RuntimeException: Couldn't parse document during preparation stage. The fourth user can do this without issue. The following troubleshooting steps have been taken: - Removed all versions of Java. Removed all reg keys and file folders. - Reinstalled latest authorized version of Java, clean install. - Removed Java plug-in from IE and replaced with known good version. Any further ideas? Is this a Java-IE conflict? An XML file conflict? Anyone that can provide direction where to go on this is greatly appreciated. Thank you.

07-06-2009, 12:29 PM	#2 (permalink)
Cleffer Registered User Join Date: Dec 2004 Location: Mid-West Posts: 180 OS: 2003/XP/Vista	Re: XML Parse Error Bump request for assistance. Anyone? Thank you for your time.

09-01-2009, 10:01 AM	#3 (permalink)
Cleffer Registered User Join Date: Dec 2004 Location: Mid-West Posts: 180 OS: 2003/XP/Vista	Re: XML Parse Error The issue was an ommited comment closure in the xml file. Three of the four customers has bad versions of the document. The issue was resolved by correcting the xml itself.