IT admin - what are the most common server/client problems?

Stealth3si · 03-31-2008, 05:31 AM

I know 95/98/2000/XP, but what are the most common Windows Server 2000/2003/XP network environment problems and how do you usually troubleshoot/resolve them? List as much as what you personally know please.

ebackhus · 03-31-2008, 11:13 AM

"What is my logon/password?"

Probably the most common IT question EVAR.

Stealth3si · 03-31-2008, 07:56 PM

Quote:

Originally Posted by ebackhus

"What is my logon/password?"

Probably the most common IT question EVAR.

And consequently usually you'd log on the admin account and reset their password? or delete that account and replicate the account with a diff pw?

**Cellus** · 04-01-2008, 12:43 AM

Usually people forget their passwords (sometimes even their usernames), in which case you would reset their password with a temporary one and require them to set a new password when they next log in.

Of course it is important in these circumstances to follow correct procedure and ask any security challenges which are required to verify the person you are speaking to is infact the user in question. That of course depends on the office, as a combination of CallerID and recognizing Bob's voice over the phone is usually enough. However if the IT support is not in-house and/or you do not recognize the person, verifying their identity is important. The last thing you want to do is reset someone's password only to find out you sort kinda did it for an unauthorized person - oops!

03-31-2008, 05:31 AM	#1 (permalink)
Stealth3si Registered User Join Date: Nov 2004 Location: Takoma, South Carolina Posts: 220 OS: Windows XP PRO SP3 My System	IT admin - what are the most common server/client problems? I know 95/98/2000/XP, but what are the most common Windows Server 2000/2003/XP network environment problems and how do you usually troubleshoot/resolve them? List as much as what you personally know please.

03-31-2008, 11:13 AM	#2 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,284 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	Re: IT admin - what are the most common server/client problems? "What is my logon/password?" Probably the most common IT question EVAR. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

04-01-2008, 12:43 AM	#4 (permalink)
Cellus Moderator Networking Team Join Date: Aug 2006 Location: Canada Posts: 2,664 OS: Windows Vista Business SP1, Windows XP Professional SP3 My System	Re: IT admin - what are the most common server/client problems? Usually people forget their passwords (sometimes even their usernames), in which case you would reset their password with a temporary one and require them to set a new password when they next log in. Of course it is important in these circumstances to follow correct procedure and ask any security challenges which are required to verify the person you are speaking to is infact the user in question. That of course depends on the office, as a combination of CallerID and recognizing Bob's voice over the phone is usually enough. However if the IT support is not in-house and/or you do not recognize the person, verifying their identity is important. The last thing you want to do is reset someone's password only to find out you sort kinda did it for an unauthorized person - oops! __________________ TSF Networking Team Virus/Trojan/Spyware Removal Help Donate!