[resolved] To verify your identity for Hotmail, please retype your password

mabbutt · 10-07-2005, 06:58 AM

Hi

I am new here and not to sure if this thread is in the correct place.

I have a laptop running Windows 2000 and have a small problem.

When I try to sign in to Hotmail I get the following error message:

To verify your identity for Hotmail, please retype your password

This only happens on my laptop so I know it is directly related to this machine. I can sign into MSN Messenger 7.5 no problem. However if I try and access Hotmail from MSN Messenger I get re-directed to the sign in page with the same error message.

I have scanned my laptop for viruses and Spyware using several programs. All say the machine is clean.

I am running a fire wall using ZoneAlarm.

Please can somebody advise me if this is a virus on my machine or if there is a known cause with a fix.

Any help is greatly appreciated.

Thank you.

**johnwill** · 10-07-2005, 04:05 PM

Did you try deleting the cookies and then logging in?

mabbutt · 10-08-2005, 02:35 AM

Hi

Yes I have deleted all the cookies and tried again. I have also re-installed Internet Explorer and MSN Messenger.

I have disabled all the spyware and virus scanners and fire walls on the laptop.

Nothing changes it though.

I thought somebody else might have had the same problem and could suggest what was wrong and a possible fix ??

**johnwill** · 10-08-2005, 10:30 AM

Sorry, you got me. I don't really have any idea, and I don't use Hotmail...

mabbutt · 10-10-2005, 01:51 PM

Hi

Just to let you know that I have solved the problem. All I needed to do was adjust the settings in Internet Exploer to allow third party cookies.

It seems that Hotmail uses these for something and will not allow you to log-in unless they have access to them !!

A simply solution in the end.

NB. I tried to use 'Thread Tools' to mark this thread solved but this option was not available.

**johnwill** · 10-10-2005, 02:06 PM

It sounded cookie related, good to know. Thanks for the feedback.

10-07-2005, 06:58 AM	#1 (permalink)
mabbutt Registered User Join Date: Oct 2005 Posts: 3 OS: XP	To verify your identity for Hotmail, please retype your password Hi I am new here and not to sure if this thread is in the correct place. I have a laptop running Windows 2000 and have a small problem. When I try to sign in to Hotmail I get the following error message: To verify your identity for Hotmail, please retype your password This only happens on my laptop so I know it is directly related to this machine. I can sign into MSN Messenger 7.5 no problem. However if I try and access Hotmail from MSN Messenger I get re-directed to the sign in page with the same error message. I have scanned my laptop for viruses and Spyware using several programs. All say the machine is clean. I am running a fire wall using ZoneAlarm. Please can somebody advise me if this is a virus on my machine or if there is a known cause with a fix. Any help is greatly appreciated. Thank you.

10-07-2005, 04:05 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Did you try deleting the cookies and then logging in? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-08-2005, 10:30 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Sorry, you got me. I don't really have any idea, and I don't use Hotmail... __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-10-2005, 02:06 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	It sounded cookie related, good to know. Thanks for the feedback. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-08-2005, 02:35 AM	#3 (permalink)
mabbutt Registered User Join Date: Oct 2005 Posts: 3 OS: XP	Hi Yes I have deleted all the cookies and tried again. I have also re-installed Internet Explorer and MSN Messenger. I have disabled all the spyware and virus scanners and fire walls on the laptop. Nothing changes it though. I thought somebody else might have had the same problem and could suggest what was wrong and a possible fix ??

10-10-2005, 01:51 PM	#5 (permalink)
mabbutt Registered User Join Date: Oct 2005 Posts: 3 OS: XP	Hi Just to let you know that I have solved the problem. All I needed to do was adjust the settings in Internet Exploer to allow third party cookies. It seems that Hotmail uses these for something and will not allow you to log-in unless they have access to them !! A simply solution in the end. NB. I tried to use 'Thread Tools' to mark this thread solved but this option was not available.