Problems with incoming echo request Comodo Firewall

Diddy2 · 05-06-2009, 05:41 AM

Hi there, I have posted a thread earlier on, but unfortantly we did not get to a solution of the problem.

Where I live I have to sign in with my username and password a site to get online. My problem is that I get automatically logged off after about 15 minutes and therefore have to sign in, which is quite irritating.

The system works this way:

We have an automatic log off, where the servers needs response from the computer, and therefore you have to allow incoming echo requests, if you do not the server will get no response, and then the server will “think” that you computer is swicted off, and you will automatically get logged off.

I have Comodo free Firewall. So I would really like to get some help with it. OR if anybody knows another firewall that is easier to configure I would to know also.

**lorjack** · 05-06-2009, 09:25 AM

I've done this myself a long time ago i can give you the answer later cause I'm not at a computer with comodo installed and i don't remember the exact steps on how to do it. Although, i thought that Comodo didn't block echo requests by default?

Diddy2 · 05-06-2009, 10:51 AM

Well I have this problem ever since I moved in here... And the people here told me that my firewall was the problem, and that I had to allow incoming echo requests in order to fix it.

**koala** · 05-06-2009, 03:10 PM

Open Comodo and click Firewall button > Advanced button > Network Security Policy > Global Rules tab.

Diddy2 · 05-06-2009, 03:23 PM

Well I have to add them, and I am not completely sure how to configure them correctly...

**lorjack** · 05-06-2009, 04:20 PM

sorry it took me longer to get back than i expected. As soon as i got to my computer and went to open comodo, the power went out.

OK once you are at the global rules tab you want to click the add button. You'll want to set the Action field to allow. The protocol field to ICMP. Direction set to In/Out or just In. You can put a description if you wish. For the source address you can leave it at Any or if you know the IP, Host name, or MAC address of the server you can select those. Or you can select Zone and choose your network. In the ICMP details tab you can leave the default selection or you can choose ICMP Echo Request. Then you just save the rule

Diddy2 · 05-07-2009, 04:01 AM

I did the following:

Action: Allow

Protocol: ICMP

Direction: In/out

Source Adress: Any

Message: Icmp Echo Request

Hope it is ok, and that is does not compromise the safety of my computer?

**lorjack** · 05-07-2009, 09:04 AM

What that rule does is that it will allow any echo request coming in/out.

Diddy2 · 05-07-2009, 11:22 AM

I am sorry to say it but it does not help...

I have also switched off the Windows Firewall

grue155 · 05-07-2009, 12:22 PM

If you are behind a router, the router will intercept and block the inbound ICMP traffic. Unless you have configured your router to respond to the packets.

It could be just simply a lack-of-use timeout from the server. Some systems do that, and it is not anything you can control from your machine. It might be something you could tailor in your server account settings.

Diddy2 · 05-07-2009, 12:24 PM

No my computer is directly connected with the socket in the wall.

And the people who are administrating this internet told me that, this is what I had to do.

grue155 · 05-07-2009, 12:56 PM

Then can you make a screenshot of your Global Rules, and post it here. The order of the rules matters, as the rules are processed in sequence from the top down, first match wins. If you have other firewall rules, then something may be interfering.

Diddy2 · 05-07-2009, 01:02 PM

Ok here it is. I hope it is the right one :D

I have attached it as a .jpg file.

grue155 · 05-07-2009, 03:47 PM

Flip the rule order, by moving the Allow rule up before the Block rule. The rule sequence order matters.

Click on the Allow rule to highlight it. The use the Move Up button on the right side of the window to reposition the Allow rule.

Diddy2 · 05-08-2009, 04:17 AM

Hey it looks like it working! THank you so much you guys are really great :D

But one thing now I have got this message and I am not sure whether to allow or not: (see the attached)

It has also tried to create a new file or directory...

Has this something to do with the Echo request?

**lorjack** · 05-08-2009, 09:09 AM

Are you using any kind of internet acceleration software? That looks like that is what that program is for, or it is spyware.

Diddy2 · 05-08-2009, 11:39 AM

I do not know what that is. But probably not...

Does that mean I have been infected by a nasty piece of Spyware?

**lorjack** · 05-08-2009, 11:45 AM

Well if you google it, it comes up as a piece of spyware that tracks what you do on the internet for marketing purposes, or it is a program used for internet acceleration. Some reports are similar to this

http://www.bleepingcomputer.com/star...roxy-3935.html

Either way you probably should remove it

Diddy2 · 05-08-2009, 12:03 PM

Yep ok.

So it has nothing to do with the fact that I just allowed incoming echo requests?

**lorjack** · 05-08-2009, 01:43 PM

No it doesn't

05-06-2009, 05:41 AM	#1 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Problems with incoming echo request Comodo Firewall Hi there, I have posted a thread earlier on, but unfortantly we did not get to a solution of the problem. Where I live I have to sign in with my username and password a site to get online. My problem is that I get automatically logged off after about 15 minutes and therefore have to sign in, which is quite irritating. The system works this way: We have an automatic log off, where the servers needs response from the computer, and therefore you have to allow incoming echo requests, if you do not the server will get no response, and then the server will “think” that you computer is swicted off, and you will automatically get logged off. I have Comodo free Firewall. So I would really like to get some help with it. OR if anybody knows another firewall that is easier to configure I would to know also.

05-06-2009, 09:25 AM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Problems with incoming echo request Comodo Firewall I've done this myself a long time ago i can give you the answer later cause I'm not at a computer with comodo installed and i don't remember the exact steps on how to do it. Although, i thought that Comodo didn't block echo requests by default? __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

05-06-2009, 10:51 AM	#3 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall Well I have this problem ever since I moved in here... And the people here told me that my firewall was the problem, and that I had to allow incoming echo requests in order to fix it.

05-06-2009, 03:10 PM	#4 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,352 OS: XP/7/Ubuntu My System	Re: Problems with incoming echo request Comodo Firewall Open Comodo and click Firewall button > Advanced button > Network Security Policy > Global Rules tab. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

05-06-2009, 03:23 PM	#5 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall Well I have to add them, and I am not completely sure how to configure them correctly...

05-06-2009, 04:20 PM	#6 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Problems with incoming echo request Comodo Firewall sorry it took me longer to get back than i expected. As soon as i got to my computer and went to open comodo, the power went out. OK once you are at the global rules tab you want to click the add button. You'll want to set the Action field to allow. The protocol field to ICMP. Direction set to In/Out or just In. You can put a description if you wish. For the source address you can leave it at Any or if you know the IP, Host name, or MAC address of the server you can select those. Or you can select Zone and choose your network. In the ICMP details tab you can leave the default selection or you can choose ICMP Echo Request. Then you just save the rule __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

05-07-2009, 04:01 AM	#7 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall I did the following: Action: Allow Protocol: ICMP Direction: In/out Source Adress: Any Message: Icmp Echo Request Hope it is ok, and that is does not compromise the safety of my computer?

05-07-2009, 09:04 AM	#8 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Problems with incoming echo request Comodo Firewall What that rule does is that it will allow any echo request coming in/out. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

05-07-2009, 11:22 AM	#9 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall I am sorry to say it but it does not help... I have also switched off the Windows Firewall

05-07-2009, 12:22 PM	#10 (permalink)
grue155 Registered User Join Date: May 2008 Posts: 240 OS: LAN Herder	Re: Problems with incoming echo request Comodo Firewall If you are behind a router, the router will intercept and block the inbound ICMP traffic. Unless you have configured your router to respond to the packets. It could be just simply a lack-of-use timeout from the server. Some systems do that, and it is not anything you can control from your machine. It might be something you could tailor in your server account settings.

05-07-2009, 12:24 PM	#11 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall No my computer is directly connected with the socket in the wall. And the people who are administrating this internet told me that, this is what I had to do.

05-07-2009, 12:56 PM	#12 (permalink)
grue155 Registered User Join Date: May 2008 Posts: 240 OS: LAN Herder	Re: Problems with incoming echo request Comodo Firewall Then can you make a screenshot of your Global Rules, and post it here. The order of the rules matters, as the rules are processed in sequence from the top down, first match wins. If you have other firewall rules, then something may be interfering.

05-07-2009, 03:47 PM	#14 (permalink)
grue155 Registered User Join Date: May 2008 Posts: 240 OS: LAN Herder	Re: Problems with incoming echo request Comodo Firewall Flip the rule order, by moving the Allow rule up before the Block rule. The rule sequence order matters. Click on the Allow rule to highlight it. The use the Move Up button on the right side of the window to reposition the Allow rule.

05-08-2009, 09:09 AM	#16 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Problems with incoming echo request Comodo Firewall Are you using any kind of internet acceleration software? That looks like that is what that program is for, or it is spyware. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

05-08-2009, 11:39 AM	#17 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall I do not know what that is. But probably not... Does that mean I have been infected by a nasty piece of Spyware?

05-08-2009, 11:45 AM	#18 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Problems with incoming echo request Comodo Firewall Well if you google it, it comes up as a piece of spyware that tracks what you do on the internet for marketing purposes, or it is a program used for internet acceleration. Some reports are similar to this http://www.bleepingcomputer.com/star...roxy-3935.html Either way you probably should remove it __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

05-08-2009, 12:03 PM	#19 (permalink)
Diddy2 Registered User Join Date: Apr 2006 Location: Denmark, Europe Posts: 171 OS: Win XP	Re: Problems with incoming echo request Comodo Firewall Yep ok. So it has nothing to do with the fact that I just allowed incoming echo requests?

05-08-2009, 01:43 PM	#20 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Problems with incoming echo request Comodo Firewall No it doesn't __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...