can't get rid of norton pc checkup...

theReaper0908 · 09-23-2008, 01:07 AM

when I try uninstalling it from the folder, add/remove list, and the program revo uninstaller, after I reboot my computer, norton pc checkup is still there. I got this from the shockwave player and installed it thinking it was going to be good. This norton pc checkup makes my computer start up kinda slow and it's not good to see a program come back after you uninstall it, makes you wonder if the program is a spyware/virus itself.... Anyway, I want to remove this program. Is there any way I can?

dai · 09-23-2008, 02:52 AM

see if this clears it
http://service1.symantec.com/Support...05033108162039

theReaper0908 · 09-23-2008, 03:34 PM

no that didn't do it.. its still here. I couldn't find a removal tool for Norton pc checkup

DazH · 09-24-2008, 12:05 AM

I Had the same problem, there was a trojan in it. my anti virus got rid of it but it was in the Uninstall.exe file. Not wanting to resore the file,I tried all sorts to uninstall it. But in the end i had to manually uninstall it.

if you are unsure how to try here http://www.theeldergeek.com/manually_uninstall_programs.htm

theReaper0908 · 09-26-2008, 02:43 AM

ok so i manually removed it but when I restarted my computer, it was there again.

dai · 09-26-2008, 02:57 AM

follow the 5 steps here
http://www.techsupportforum.com/showthread.php?t=15968

theReaper0908 · 09-26-2008, 01:58 PM

ok so I did a bit of searching and found a forum that someone said to remove this file C:\WINDOWS\system32\Adobe\Shockwave 11\symantecnorton.exe(something like that, i forgot the name). It works, and norton doesn't install itself anymore. Only thing is that I keep on getting an error message saying that its missing THAT file blah, blah blah, and the desktop icon still re-appears on my desktop. This is minor but I would still like to ignore that message or configure it so it doesn't look for that file anymore.

dai · 09-27-2008, 12:35 AM

in msconfig /startup see if it is still listed

theReaper0908 · 09-28-2008, 08:54 PM

I've checked the msconfig/ startup and it wasn't there. But after doing a little search around, I found it in the registry Runonce folder but I couldn't delete it. Well I could but every time I did, it would reappear. So what I did was I changed the registry value to open C:\ instead of that setup file. So every time I boot up windows, it will launch the C: folder which isn't really a problem.

dai · 09-29-2008, 12:14 AM

see if this lists where it is
http://www.softpedia.com/get/Tweak/S.../Starter.shtml

theReaper0908 · 10-02-2008, 05:42 PM

I tried using that program, btw which is a very useful program, but when I deleted the registry key, it still comes back. but anyway, having the C: folder come up everytime I boot up doesn't bother me

Gene45 · 10-25-2008, 10:37 PM

I had the same problem on a Laptop with Vista home.
Could not find the problem. I downloaded ADVANCED SYSTEM CARE, which i have running regularly on a XP-SP3 machine.

http://www.iobit.com/advancedwindowscareper.html

and it found and removed three fragments of Norton Symantec stuff.

The recommendation for that software was from another thread on this forum. It is free.

NortonLiveHelp · 01-05-2009, 05:08 PM

We apologize for the delay in getting this information to you, but are currently searching for people who may have had a problem uninstalling the Norton PC Checkup tool. There was an unforeseen glitch in the PC Checkup 1.0 tool, which has been fixed as of 11/17/08 and automatically replaced with PC Checkup 1.1. Any person who may have an old version of the PC Checkup tool on their system should receive an update automatically by launching the application. Then, upon closing it, it should uninstall. Again, our apologies for any inconvenience or frustration you may have experienced while dealing with this issue. Our goal is to help you maintain a healthy PC and avoid computer frustration and we appreciate you bringing this problem to our attention.

http://community.norton.com/norton/b...essage.id=7220

sallyrs · 01-29-2009, 02:29 AM

I haven't had any updates and still can't get rid of the programme. Keep getting an "Interactive Services Dialog Detection" message coming up and I've tried EVERYTHING to get rid of it - it's driving me mad! Can anyone help? The support section of this site has been useless.

09-23-2008, 01:07 AM	#1 (permalink)
theReaper0908 Registered User Join Date: Oct 2005 Posts: 352 OS: Win XP SP3, Vista SP1	can't get rid of norton pc checkup... when I try uninstalling it from the folder, add/remove list, and the program revo uninstaller, after I reboot my computer, norton pc checkup is still there. I got this from the shockwave player and installed it thinking it was going to be good. This norton pc checkup makes my computer start up kinda slow and it's not good to see a program come back after you uninstall it, makes you wonder if the program is a spyware/virus itself.... Anyway, I want to remove this program. Is there any way I can? __________________ There are 10 types of people in this world, people who knows binary and people who don't.

09-23-2008, 02:52 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,653 OS: win 7 32x 64x rtm	Re: can't get rid of norton pc checkup... see if this clears it http://service1.symantec.com/Support...05033108162039 __________________

09-23-2008, 03:34 PM	#3 (permalink)
theReaper0908 Registered User Join Date: Oct 2005 Posts: 352 OS: Win XP SP3, Vista SP1	Re: can't get rid of norton pc checkup... no that didn't do it.. its still here. I couldn't find a removal tool for Norton pc checkup __________________ There are 10 types of people in this world, people who knows binary and people who don't.

09-24-2008, 12:05 AM	#4 (permalink)
DazH Registered User Join Date: May 2008 Location: England Posts: 17 OS: Vista home premium sp1	Re: can't get rid of norton pc checkup... I Had the same problem, there was a trojan in it. my anti virus got rid of it but it was in the Uninstall.exe file. Not wanting to resore the file,I tried all sorts to uninstall it. But in the end i had to manually uninstall it. if you are unsure how to try here http://www.theeldergeek.com/manually_uninstall_programs.htm

09-26-2008, 02:43 AM	#5 (permalink)
theReaper0908 Registered User Join Date: Oct 2005 Posts: 352 OS: Win XP SP3, Vista SP1	Re: can't get rid of norton pc checkup... ok so i manually removed it but when I restarted my computer, it was there again. __________________ There are 10 types of people in this world, people who knows binary and people who don't.

09-26-2008, 02:57 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,653 OS: win 7 32x 64x rtm	Re: can't get rid of norton pc checkup... follow the 5 steps here http://www.techsupportforum.com/showthread.php?t=15968 __________________

09-26-2008, 01:58 PM	#7 (permalink)
theReaper0908 Registered User Join Date: Oct 2005 Posts: 352 OS: Win XP SP3, Vista SP1	Re: can't get rid of norton pc checkup... ok so I did a bit of searching and found a forum that someone said to remove this file C:\WINDOWS\system32\Adobe\Shockwave 11\symantecnorton.exe(something like that, i forgot the name). It works, and norton doesn't install itself anymore. Only thing is that I keep on getting an error message saying that its missing THAT file blah, blah blah, and the desktop icon still re-appears on my desktop. This is minor but I would still like to ignore that message or configure it so it doesn't look for that file anymore. __________________ There are 10 types of people in this world, people who knows binary and people who don't.

09-27-2008, 12:35 AM	#8 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,653 OS: win 7 32x 64x rtm	Re: can't get rid of norton pc checkup... in msconfig /startup see if it is still listed __________________

09-28-2008, 08:54 PM	#9 (permalink)
theReaper0908 Registered User Join Date: Oct 2005 Posts: 352 OS: Win XP SP3, Vista SP1	Re: can't get rid of norton pc checkup... I've checked the msconfig/ startup and it wasn't there. But after doing a little search around, I found it in the registry Runonce folder but I couldn't delete it. Well I could but every time I did, it would reappear. So what I did was I changed the registry value to open C:\ instead of that setup file. So every time I boot up windows, it will launch the C: folder which isn't really a problem. __________________ There are 10 types of people in this world, people who knows binary and people who don't.

09-29-2008, 12:14 AM	#10 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,653 OS: win 7 32x 64x rtm	Re: can't get rid of norton pc checkup... see if this lists where it is http://www.softpedia.com/get/Tweak/S.../Starter.shtml __________________

10-02-2008, 05:42 PM	#11 (permalink)
theReaper0908 Registered User Join Date: Oct 2005 Posts: 352 OS: Win XP SP3, Vista SP1	Re: can't get rid of norton pc checkup... I tried using that program, btw which is a very useful program, but when I deleted the registry key, it still comes back. but anyway, having the C: folder come up everytime I boot up doesn't bother me __________________ There are 10 types of people in this world, people who knows binary and people who don't.

10-25-2008, 10:37 PM	#12 (permalink)
Gene45 Registered User Join Date: Sep 2007 Location: Alberta Canada Posts: 82 OS: XP home	Re: can't get rid of norton pc checkup... I had the same problem on a Laptop with Vista home. Could not find the problem. I downloaded ADVANCED SYSTEM CARE, which i have running regularly on a XP-SP3 machine. http://www.iobit.com/advancedwindowscareper.html and it found and removed three fragments of Norton Symantec stuff. The recommendation for that software was from another thread on this forum. It is free.

01-05-2009, 05:08 PM	#13 (permalink)
NortonLiveHelp Registered User Join Date: Jan 2009 Posts: 1 OS: XP	Re: Norton pc checkup Fix We apologize for the delay in getting this information to you, but are currently searching for people who may have had a problem uninstalling the Norton PC Checkup tool. There was an unforeseen glitch in the PC Checkup 1.0 tool, which has been fixed as of 11/17/08 and automatically replaced with PC Checkup 1.1. Any person who may have an old version of the PC Checkup tool on their system should receive an update automatically by launching the application. Then, upon closing it, it should uninstall. Again, our apologies for any inconvenience or frustration you may have experienced while dealing with this issue. Our goal is to help you maintain a healthy PC and avoid computer frustration and we appreciate you bringing this problem to our attention. http://community.norton.com/norton/b...essage.id=7220

01-29-2009, 02:29 AM	#14 (permalink)
sallyrs Registered User Join Date: Jan 2009 Posts: 1 OS: Vista	Re: can't get rid of norton pc checkup... I haven't had any updates and still can't get rid of the programme. Keep getting an "Interactive Services Dialog Detection" message coming up and I've tried EVERYTHING to get rid of it - it's driving me mad! Can anyone help? The support section of this site has been useless.