Norton Password Manager loses profile

rharris311 · 07-24-2008, 07:02 AM

Norton Password Manager 2004, Version 1.03 has worked well for several years. Last night, I took my system completely down, due to severe weather forecasts in my area. This morning when I booted the system, Password Manager did open, asking for a profile name to start up. (There is only one profile on this computer.) When I started the program from the system tray icon, it is not asking for the profile password as it usually does. The only control available to me is "Create Profile". I can do that, but it obviously does not have the passwords that I had in the original profile. Is there any was to recover those passwords? We are talking a lot of time if these have to be recovered manually. Thank you for any help you can give.

rharris311 · 07-24-2008, 09:25 AM

Correction in my original post: The third sentence should state, "when I booted the system Password Manager DID NOT open." Normally on bootup, PM opens with my profile name and requests password to open that profile. That did not happen this morning and I had to open PM from the icon in the system tray.

07-24-2008, 07:02 AM	#1 (permalink)
rharris311 Registered User Join Date: Jul 2008 Posts: 2 OS: XP	Norton Password Manager loses profile Norton Password Manager 2004, Version 1.03 has worked well for several years. Last night, I took my system completely down, due to severe weather forecasts in my area. This morning when I booted the system, Password Manager did open, asking for a profile name to start up. (There is only one profile on this computer.) When I started the program from the system tray icon, it is not asking for the profile password as it usually does. The only control available to me is "Create Profile". I can do that, but it obviously does not have the passwords that I had in the original profile. Is there any was to recover those passwords? We are talking a lot of time if these have to be recovered manually. Thank you for any help you can give.

07-24-2008, 09:25 AM	#2 (permalink)
rharris311 Registered User Join Date: Jul 2008 Posts: 2 OS: XP	Re: Norton Password Manager loses profile Correction in my original post: The third sentence should state, "when I booted the system Password Manager DID NOT open." Normally on bootup, PM opens with my profile name and requests password to open that profile. That did not happen this morning and I had to open PM from the icon in the system tray.