CA Parental Controls Blocking Internet Access

GrandpaEd · 01-26-2008, 01:44 PM

I just moved to a very remote area and had to revert back to using dial-up Internet access with Verizon.net. Although I had previously installed CA Security Suite 2008 I elected to download Verizon's Internet Security Suite and remove the CA Security Suite. Through Controls, removing programs, I did remove the CA Security Suite and also their Parental Controls, using my original password which was used to purchase the CA software. Now, everytime I attempt to access my Verizon web mail or any web page through Internet Explorer, I get a message that tells me that CA's parental controls have blocked my access. I did locate my CFGMNG32.EXE FILE and renamed it to CFGMNG32.EX_, but this did not resolve the problem. I also renamed the MDMCLS32.exe FILE, but that did not help either.I have searched files for many hours during the past couple of days, and deleted and/or destroyed every file that I could associate with CA, or with the old EZ Trust software. NOTHING WORKS. I can access state and federal government web pages, but nothing else. WHAT CAN I DO ELIMINATE THIS PROBLEM AND/OR PREVENT CA'S PARENTAL CONTROLS FROM BLOCKING MY INTERNET ACTIVITY.???: pLEASE NOTE THAT THIS PROBLEM IS RELATED TO MY hp PAVILION pc; NOT THIS Laptop that I am using to post this message.

johnwill · 01-27-2008, 12:21 PM

Contact CA and ask them what the total uninstall procedure it.

jacquest · 02-16-2008, 01:35 PM

Have just solved the same problem on my brother's machine, who also uninstalled CA Security Suite. The trick is that CA's parental controls actually are supplied by PureSight, so searching the registry for "CA" references is fruitless (as is searching for PureSight too!). If you use a registry analysis tool or something like Autoruns, you will find (in my case) four references to a file called "winsflt.dll", with no supplier information. Disable these autoruns, reboot and then delete \windows\system32\winsflt.dll and \windows\system32\winsflte.dll (as well as mdmcls32.exe from the same directory).

Good luck!

01-26-2008, 01:44 PM	#1 (permalink)
GrandpaEd Registered User Join Date: Jan 2008 Posts: 1 OS: windows XP Svc Pk 2	CA Parental Controls Blocking Internet Access I just moved to a very remote area and had to revert back to using dial-up Internet access with Verizon.net. Although I had previously installed CA Security Suite 2008 I elected to download Verizon's Internet Security Suite and remove the CA Security Suite. Through Controls, removing programs, I did remove the CA Security Suite and also their Parental Controls, using my original password which was used to purchase the CA software. Now, everytime I attempt to access my Verizon web mail or any web page through Internet Explorer, I get a message that tells me that CA's parental controls have blocked my access. I did locate my CFGMNG32.EXE FILE and renamed it to CFGMNG32.EX_, but this did not resolve the problem. I also renamed the MDMCLS32.exe FILE, but that did not help either.I have searched files for many hours during the past couple of days, and deleted and/or destroyed every file that I could associate with CA, or with the old EZ Trust software. NOTHING WORKS. I can access state and federal government web pages, but nothing else. WHAT CAN I DO ELIMINATE THIS PROBLEM AND/OR PREVENT CA'S PARENTAL CONTROLS FROM BLOCKING MY INTERNET ACTIVITY.???: pLEASE NOTE THAT THIS PROBLEM IS RELATED TO MY hp PAVILION pc; NOT THIS Laptop that I am using to post this message. Last edited by GrandpaEd : 01-26-2008 at 01:46 PM.

01-27-2008, 12:21 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: CA Parental Controls Blocking Internet Access Contact CA and ask them what the total uninstall procedure it. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-16-2008, 01:35 PM	#3 (permalink)
jacquest Registered User Join Date: Feb 2008 Location: Pretoria, South Africa Posts: 1 OS: xp	Re: CA Parental Controls Blocking Internet Access Have just solved the same problem on my brother's machine, who also uninstalled CA Security Suite. The trick is that CA's parental controls actually are supplied by PureSight, so searching the registry for "CA" references is fruitless (as is searching for PureSight too!). If you use a registry analysis tool or something like Autoruns, you will find (in my case) four references to a file called "winsflt.dll", with no supplier information. Disable these autoruns, reboot and then delete \windows\system32\winsflt.dll and \windows\system32\winsflte.dll (as well as mdmcls32.exe from the same directory). Good luck!