Cant Get Rid Of Adware.PortalScan

sweetpea64 · 09-25-2006, 10:40 AM

The past couple of times I have ran Norton Anti Virus, it has left 4 items that I could only "Review"........There were no remove, delete, or quarintene options on the drop-down. Can someone tell me how to remove these 4 items without messing anything up......

I talked to tech support at Norton, and they suggested that I use their "Pay" service which cost 69.00, and they could remove them, but I don't have the money to do it that way......so if anyone can help out, I would appreciate it.

Thanks
sweetpea

**koala** · 09-25-2006, 11:28 AM

Hi sweetpea, welcome to TSF

Please follow the instructions here and post a HJT log in a new thread here so a security analyst can help you.

sweetpea64 · 09-25-2006, 12:56 PM

I'm sorry, but I don't know what a "HJT" log is? Can you tell me.

**koala** · 09-25-2006, 01:03 PM

It's a text file created by a program called HiJackThis that the security analysts use to check your system for infections. Follow the instructions in the 2 links above which will tell you where to download HiJackThis and how to proceed.

HJT: http://www.majorgeeks.com/download3155.html

09-25-2006, 10:40 AM	#1 (permalink)
sweetpea64 Registered User Join Date: Sep 2006 Posts: 3 OS: XP	Cant Get Rid Of Adware.PortalScan The past couple of times I have ran Norton Anti Virus, it has left 4 items that I could only "Review"........There were no remove, delete, or quarintene options on the drop-down. Can someone tell me how to remove these 4 items without messing anything up...... I talked to tech support at Norton, and they suggested that I use their "Pay" service which cost 69.00, and they could remove them, but I don't have the money to do it that way......so if anyone can help out, I would appreciate it. Thanks sweetpea

09-25-2006, 11:28 AM	#2 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,404 OS: XP/7/Ubuntu My System	Hi sweetpea, welcome to TSF Please follow the instructions here and post a HJT log in a new thread here so a security analyst can help you. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

09-25-2006, 01:03 PM	#4 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,404 OS: XP/7/Ubuntu My System	It's a text file created by a program called HiJackThis that the security analysts use to check your system for infections. Follow the instructions in the 2 links above which will tell you where to download HiJackThis and how to proceed. HJT: http://www.majorgeeks.com/download3155.html __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here Last edited by koala; 09-25-2006 at 01:05 PM.

09-25-2006, 12:56 PM	#3 (permalink)
sweetpea64 Registered User Join Date: Sep 2006 Posts: 3 OS: XP	I'm sorry, but I don't know what a "HJT" log is? Can you tell me.