Port forwarding and remote assistance help

PG123 · 11-06-2005, 10:44 AM

Please can someone help me. I've just driven on an 8 hour round trip to install a new PC for my father in law. All was set up perfectly, and I can connect from my home machine to his using Windows remote assistance.

The problem comes when I try to connect from his machine to mine, as the error message I receive is as follows:

"Remote assistance connection could not be established because the remote host name could not be resolved. Please try again"

I think the problem stems from the fact that I have a belkin F5D7630A router/adsl box at home which uses fixed ports, and elsewhere in this forum it mentions port forwarding of port 3389 is necessary.

I have found a setting on the software for belkin which I believe will fix my problem, which is named 'Virtual servers'

Please can someone tell me if I am on the right lines or not? It is asking me for the following information, and I can't get it to work

1. lan IP address....first bits are already mentioned 198.162.2.x (x needs completing. I think I need to enter the number of the machine I am wanting to receive the request my end :-)

2. Protocol type - assume this is TCP

3. Lan Port - ????????

4. Public port - ??????

Can anyone tell me what I put in the last two values, as I feel like I am really close to fixing this problem, but I'm being stupid.

Any help very much appreciated.

Thanks all

ukric · 11-06-2005, 12:59 PM

http://support.dlink.com/faq/view.asp?prod_id=1324

this is for a dlink router but the advice should work for your belkin. if your still getting stuck connecting to yours from his , you could use a logmein account from www.logmein.com the free version is okay (no file transfer though would have to use email ) and does nt need port forwarding

Ric

11-06-2005, 10:44 AM	#1 (permalink)
PG123 Registered User Join Date: Nov 2005 Posts: 1 OS: XP	Port forwarding and remote assistance help Please can someone help me. I've just driven on an 8 hour round trip to install a new PC for my father in law. All was set up perfectly, and I can connect from my home machine to his using Windows remote assistance. The problem comes when I try to connect from his machine to mine, as the error message I receive is as follows: "Remote assistance connection could not be established because the remote host name could not be resolved. Please try again" I think the problem stems from the fact that I have a belkin F5D7630A router/adsl box at home which uses fixed ports, and elsewhere in this forum it mentions port forwarding of port 3389 is necessary. I have found a setting on the software for belkin which I believe will fix my problem, which is named 'Virtual servers' Please can someone tell me if I am on the right lines or not? It is asking me for the following information, and I can't get it to work 1. lan IP address....first bits are already mentioned 198.162.2.x (x needs completing. I think I need to enter the number of the machine I am wanting to receive the request my end :-) 2. Protocol type - assume this is TCP 3. Lan Port - ???????? 4. Public port - ?????? Can anyone tell me what I put in the last two values, as I feel like I am really close to fixing this problem, but I'm being stupid. Any help very much appreciated. Thanks all

11-06-2005, 12:59 PM	#2 (permalink)
ukric Registered User Join Date: Oct 2005 Location: albany ny Posts: 63 OS: xp pro	http://support.dlink.com/faq/view.asp?prod_id=1324 this is for a dlink router but the advice should work for your belkin. if your still getting stuck connecting to yours from his , you could use a logmein account from www.logmein.com the free version is okay (no file transfer though would have to use email ) and does nt need port forwarding Ric