Can't access a website

fleapie · 07-02-2009, 07:42 AM

Ok. let me start by saying that I am completely computer illiterate. So, any help given will have to be in very easy to understand language. LOL
I am operating with windows XP. I am trying to access a website that I have gone to a million times before, but all of a sudden I get an error message that says I am using an invalid IP address. Please help!

Prometheus_Fire · 07-02-2009, 08:54 AM

Quick couple of questions?

What is the web site address?
Where do you see the message?
What is the exact text? Is it in the browser window?
Do you have any other computers connected?

Follow these steps:

Click on the Start button.
Click Run.
Type cmd.
Press the Enter key.
Type ipconfig /release in the black command prompt window.
Press the Enter key.
Type ipconfig /renew in the black command prompt window.
Press the Enter key.

What happens when you try to access the site now?

johnwill · 07-02-2009, 10:10 AM

You might consider sharing the exact site with us...

fleapie · 07-02-2009, 06:04 PM

The site is a pageant website. My daughter competes in this system and I used to be able to access the national and state level websites. The national site is www.todaysgirlonline.com

fleapie · 07-02-2009, 06:08 PM

1. www.todaysgirlonline.com
2. This message is the only thing on the page when I try to go to the website, either from my favorites list or if I just type in the address.
3. "You are using an Invalid IP to access this site!". No, it is just on the page itself with nothing else.
4. The computer that I use has the wireless modem with three other computers with wireless connecitons.

fleapie · 07-02-2009, 06:13 PM

Prometheus: I tried the steps you listed, and it still gives me the same error message.

fleapie · 07-02-2009, 06:16 PM

Two of the three other computers that we have also get the same error message. The third computer has the Antivirus 360 virus and we can't use it.

Prometheus_Fire · 07-03-2009, 07:20 AM

Ah, now that's a different kettle of fish!

The fact that you're getting the error in the browser either means that an ISP or the website itself is denying your connection! This is confirmed by the fact that it is happening on multiple computers in the same location (The site will see your external IP address that all computers at your location use). Perhaps because the ISP or site recognises malicious traffic from the virus on your 3rd computer.

If you can access other web sites it won't be your ISP. I recommend that you firstly get rid of the virus then that you contact the todaysgirlonline.com staff from your location and their ISP: Peer1 Network Inc. to find out which one is blocking your access.

TODAY'S GIRL CONTACT INFORMATION

NATIONAL FOUNDER/DIRECTOR
Texas/Louisiana State Director
Doug Conn
P.O. Box 640
Quitman, Texas 75783
903.258.2809
doug@todaysgirlonline.com

TEXAS REGIONAL DIRECTORS

North Texas Director
Tammy Luttrell
214.213.1495
tamlut@safeco.com

East Texas Director
Sharion Beard
903.714.9943
B9shr@aol.com

Central Texas Director
Kay Lynn Scott
325.372.8600
performancetalent@yahoo.com

South Texas Director
Kathy Beaupre
512.789.9126
kathy.beaupre@sbcglobal.net
MISSISSIPPI

State Director
Connie Brand
601.479.1416
Jbbrand1@bellsouth.net
OKLAHOMA

State Director
Nakisha Howard
405.517.3193
nrhoward@sbcglobal.net
ARKANSAS

State Director
Amy Moore
903.277.5572
amy@todaysgirlonline.com
ALABAMA/FLORIDA

State Coordinator
Rachel Louhier
251.979.9485
racheljaylou@yahoo.com

PEER1 CONTACT INFORMATION

Network Operations Centre: 866-484-2588
Email: support@peer1.net

johnwill · 07-03-2009, 07:15 PM

You are using an Invalid IP to access this site!

I get the exact same message, so it's probably not you. :)

fleapie · 07-05-2009, 02:50 PM

Thanks so much. I am glad that someone else got the message. My friend, who is a state director, has no problem connecting, so I just thought it was me. I will contact them and see if they have an answer.

johnwill · 07-06-2009, 07:21 AM

I'm guessing this might be some sort if IP filter to allow only specific countries to access the site. They're probably not doing the translation all that well, I had the same problem with Google a few months back.

07-02-2009, 07:42 AM	#1 (permalink)
fleapie Registered User Join Date: Jul 2009 Posts: 6 OS: xp	Can't access a website Ok. let me start by saying that I am completely computer illiterate. So, any help given will have to be in very easy to understand language. LOL I am operating with windows XP. I am trying to access a website that I have gone to a million times before, but all of a sudden I get an error message that says I am using an invalid IP address. Please help!

07-02-2009, 08:54 AM	#2 (permalink)
Prometheus_Fire Registered User Join Date: Jan 2007 Posts: 134 OS: Win2K, WinXP, Win Vista, Win2K3, Win2K8, IOS	Re: Can't access a website Quick couple of questions? What is the web site address? Where do you see the message? What is the exact text? Is it in the browser window? Do you have any other computers connected? Follow these steps: Click on the *Start* button. Click *Run. Type cmd. Press the Enter* key. Type ipconfig /release in the black command prompt window. Press the Enter key. Type ipconfig /renew in the black command prompt window. Press the Enter key. What happens when you try to access the site now?

07-02-2009, 10:10 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,965 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Can't access a website You might consider sharing the exact site with us... __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-02-2009, 06:04 PM	#4 (permalink)
fleapie Registered User Join Date: Jul 2009 Posts: 6 OS: xp	Re: Can't access a website The site is a pageant website. My daughter competes in this system and I used to be able to access the national and state level websites. The national site is www.todaysgirlonline.com

07-02-2009, 06:08 PM	#5 (permalink)
fleapie Registered User Join Date: Jul 2009 Posts: 6 OS: xp	Re: Can't access a website 1. www.todaysgirlonline.com 2. This message is the only thing on the page when I try to go to the website, either from my favorites list or if I just type in the address. 3. "You are using an Invalid IP to access this site!". No, it is just on the page itself with nothing else. 4. The computer that I use has the wireless modem with three other computers with wireless connecitons.

07-02-2009, 06:13 PM	#6 (permalink)
fleapie Registered User Join Date: Jul 2009 Posts: 6 OS: xp	Re: Can't access a website Prometheus: I tried the steps you listed, and it still gives me the same error message.

07-02-2009, 06:16 PM	#7 (permalink)
fleapie Registered User Join Date: Jul 2009 Posts: 6 OS: xp	Re: Can't access a website Two of the three other computers that we have also get the same error message. The third computer has the Antivirus 360 virus and we can't use it.

07-03-2009, 07:20 AM	#8 (permalink)
Prometheus_Fire Registered User Join Date: Jan 2007 Posts: 134 OS: Win2K, WinXP, Win Vista, Win2K3, Win2K8, IOS	Re: Can't access a website Ah, now that's a different kettle of fish! The fact that you're getting the error in the browser either means that an ISP or the website itself is denying your connection! This is confirmed by the fact that it is happening on multiple computers in the same location (The site will see your external IP address that all computers at your location use). Perhaps because the ISP or site recognises malicious traffic from the virus on your 3rd computer. If you can access other web sites it won't be your ISP. I recommend that you firstly get rid of the virus then that you contact the todaysgirlonline.com staff from your location and their ISP: Peer1 Network Inc. to find out which one is blocking your access. TODAY'S GIRL CONTACT INFORMATION NATIONAL FOUNDER/DIRECTOR Texas/Louisiana State Director Doug Conn P.O. Box 640 Quitman, Texas 75783 903.258.2809 doug@todaysgirlonline.com TEXAS REGIONAL DIRECTORS North Texas Director Tammy Luttrell 214.213.1495 tamlut@safeco.com East Texas Director Sharion Beard 903.714.9943 B9shr@aol.com Central Texas Director Kay Lynn Scott 325.372.8600 performancetalent@yahoo.com South Texas Director Kathy Beaupre 512.789.9126 kathy.beaupre@sbcglobal.net MISSISSIPPI State Director Connie Brand 601.479.1416 Jbbrand1@bellsouth.net OKLAHOMA State Director Nakisha Howard 405.517.3193 nrhoward@sbcglobal.net ARKANSAS State Director Amy Moore 903.277.5572 amy@todaysgirlonline.com ALABAMA/FLORIDA State Coordinator Rachel Louhier 251.979.9485 racheljaylou@yahoo.com PEER1 CONTACT INFORMATION Network Operations Centre: 866-484-2588 Email: support@peer1.net

07-03-2009, 07:15 PM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,965 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Can't access a website *You are using an Invalid IP to access this site!* I get the exact same message, so it's probably not you. :) __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-05-2009, 02:50 PM	#10 (permalink)
fleapie Registered User Join Date: Jul 2009 Posts: 6 OS: xp	Re: Can't access a website Thanks so much. I am glad that someone else got the message. My friend, who is a state director, has no problem connecting, so I just thought it was me. I will contact them and see if they have an answer.

07-06-2009, 07:21 AM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,965 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Can't access a website I'm guessing this might be some sort if IP filter to allow only specific countries to access the site. They're probably not doing the translation all that well, I had the same problem with Google a few months back. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience