I can't view web pages

wilpower · 06-24-2009, 12:11 PM

Please help!!!

I have an HP Pavilion Entertainment Laptop \ wireless nic. When I log onto the internet, I get the reply "Internet Explorer cannot display the webpage".
I am logged onto the internet and can get "IM", and yahoo messenger, but no page, not even home page is displayed.

Anyone had this problem before? Can anyone help?

Wilpower

**johnwill** · 06-24-2009, 02:16 PM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

**Jason09** · 06-24-2009, 03:40 PM

Have you tried disabling your software firewall to see if it could be blocking the browser you are using?

**lorjack** · 06-24-2009, 08:06 PM

Once you gather the requested info, boot into safe mode with networking and see if the browser works.

06-24-2009, 12:11 PM	#1 (permalink)
wilpower Registered User Join Date: Oct 2007 Posts: 2 OS: xp	I can't view web pages Please help!!! I have an HP Pavilion Entertainment Laptop \ wireless nic. When I log onto the internet, I get the reply "Internet Explorer cannot display the webpage". I am logged onto the internet and can get "IM", and yahoo messenger, but no page, not even home page is displayed. Anyone had this problem before? Can anyone help? Wilpower

06-24-2009, 02:16 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: I can't view web pages Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-24-2009, 03:40 PM	#3 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,344 OS: Windows XP Home Edition Service Pack 3 My System	Re: I can't view web pages Have you tried disabling your software firewall to see if it could be blocking the browser you are using? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-24-2009, 08:06 PM	#4 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: I can't view web pages Once you gather the requested info, boot into safe mode with networking and see if the browser works. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...