cannot ping my server

susiewollenburg · 03-19-2009, 08:48 AM

I am having trouble with an accounting program as it seems to not be able to connect to the server. I cannot ping the server from any of the computers in the office. I can get onto the server thorugh mapped drives though. Do I need to reconfigure my router? I just got new internet service and now I cannot get my accounting program to work. It has to use the sql server on the server to run on the workstation. It seems it cannot locate the server though and I am not sure how to make this happen. Any help out there would be greatly appreciated. Thanks Susie

**vladimirb** · 03-19-2009, 08:53 AM

What OS your server is running????
What type/function your server is [DNS, DHCP, DC etc.]

susiewollenburg · 03-24-2009, 01:50 PM

My server is using SBS 2003 I am not sure about the rest of what you asked me. I have sql server installed on the server and the data files for the accounting program are also on the server. I login to the program on a PC and then it automatically points it to the server to retrieve the data etc. i can go directly to the server and use the program with no problem - The problem I am having is that the stand alone PC that I am suppose to use for the accounting program will not work any longer. When I log in to the accounting program I get an error message that says the program cannot locate the server, therefore it cannot log in and be used. I can see the server though from this stand alone pc but I cannot ping the server from the stand alone PC and I guess that is what the problem seems to be.

**vladimirb** · 03-24-2009, 01:55 PM

Hmmm...
I am not very good when it comes to this but check this maybe:

In DNS, check if you have host record for this standalone PC

Or, try to ping standalone PC from Server which you are trying to ping...

Your Server has static IP address right???

susiewollenburg · 03-25-2009, 07:29 AM

Thanks for the reply - I have found out that when our new internet service provider installed the network cable - he did not make it a static ip address but it is dynamic instead. They will be in today to change this to a static ip address and I think this should solve the problem. At least I am hoping it will. I will let you know how it goes. thanks again for your responses. I appreciate the help.

**johnwill** · 03-25-2009, 05:51 PM

For dynamic IP addresses, you can always use something like DynDNS to map to a fixed URL.

03-19-2009, 08:48 AM	#1 (permalink)
susiewollenburg Registered User Join Date: Apr 2008 Posts: 6 OS: XP Pro	cannot ping my server I am having trouble with an accounting program as it seems to not be able to connect to the server. I cannot ping the server from any of the computers in the office. I can get onto the server thorugh mapped drives though. Do I need to reconfigure my router? I just got new internet service and now I cannot get my accounting program to work. It has to use the sql server on the server to run on the workstation. It seems it cannot locate the server though and I am not sure how to make this happen. Any help out there would be greatly appreciated. Thanks Susie

03-19-2009, 08:53 AM	#2 (permalink)
vladimirb Mentor Hardware Team Join Date: Mar 2008 Location: Banja Luka, Serb Republic Posts: 3,669 OS: xp pro sp3, Server 2003, Windows 7 Professional x64bit My System	Re: cannot ping my server What OS your server is running???? What type/function your server is [DNS, DHCP, DC etc.] __________________ MCP - MCSA Cisco SMB Account Manager

03-24-2009, 01:50 PM	#3 (permalink)
susiewollenburg Registered User Join Date: Apr 2008 Posts: 6 OS: XP Pro	Re: cannot ping my server My server is using SBS 2003 I am not sure about the rest of what you asked me. I have sql server installed on the server and the data files for the accounting program are also on the server. I login to the program on a PC and then it automatically points it to the server to retrieve the data etc. i can go directly to the server and use the program with no problem - The problem I am having is that the stand alone PC that I am suppose to use for the accounting program will not work any longer. When I log in to the accounting program I get an error message that says the program cannot locate the server, therefore it cannot log in and be used. I can see the server though from this stand alone pc but I cannot ping the server from the stand alone PC and I guess that is what the problem seems to be.

03-24-2009, 01:55 PM	#4 (permalink)
vladimirb Mentor Hardware Team Join Date: Mar 2008 Location: Banja Luka, Serb Republic Posts: 3,669 OS: xp pro sp3, Server 2003, Windows 7 Professional x64bit My System	Re: cannot ping my server Hmmm... I am not very good when it comes to this but check this maybe: In DNS, check if you have host record for this standalone PC Or, try to ping standalone PC from Server which you are trying to ping... Your Server has static IP address right??? __________________ MCP - MCSA Cisco SMB Account Manager

03-25-2009, 07:29 AM	#5 (permalink)
susiewollenburg Registered User Join Date: Apr 2008 Posts: 6 OS: XP Pro	Re: cannot ping my server Thanks for the reply - I have found out that when our new internet service provider installed the network cable - he did not make it a static ip address but it is dynamic instead. They will be in today to change this to a static ip address and I think this should solve the problem. At least I am hoping it will. I will let you know how it goes. thanks again for your responses. I appreciate the help.

03-25-2009, 05:51 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: cannot ping my server For dynamic IP addresses, you can always use something like DynDNS to map to a fixed URL. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience