Lost connection on 1 out of 3 computers...

[finn kuppler]

We have 3 computers different brands, os, etc. 1 system kepps losing internet connection after about 10 minutes. when i try to refresh i get can not display page..... (msn home page) bottom left shows trying to connect to 207.46.191.90 and at times 207.46.19.256. This began while at a hotel and continues at home. So i don't think it can be my router.
This computer is a dell vostro 1000. OS - win xp network driver broadcom
help !!!!!

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[finn kuppler]

ThANK you for your reply. This site is so cool!
My ISP is Charter comm.
I do have 3 other computers in the home and all 3 work perfectly.
So, I don't think it could be the router.
Someone suggested I may have a problem with the wireless card in that one computer.This one computer will say on line for about ten minutes at a time and then gets booted off. When you try to refresh or open a internet connection, it appears to try to connect to an address 207.46.19.254 that corrosponds to msn (which is the homepage we use), however all we get is can not open page. We reboot the computer and then able to connet to the net for another ten minutes.
Info per your request:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SalesRep>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=47ms TTL=51
Reply from 206.190.60.37: bytes=32 time=50ms TTL=51
Reply from 206.190.60.37: bytes=32 time=47ms TTL=51
Reply from 206.190.60.37: bytes=32 time=46ms TTL=51

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 50ms, Average = 47ms

C:\Documents and Settings\SalesRep>ping yahoo.com

Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

Reply from 68.180.206.184: bytes=32 time=81ms TTL=51
Reply from 68.180.206.184: bytes=32 time=86ms TTL=51
Reply from 68.180.206.184: bytes=32 time=83ms TTL=51
Reply from 68.180.206.184: bytes=32 time=84ms TTL=51

Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 86ms, Average = 83ms

C:\Documents and Settings\SalesRep>nbtstat -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.1.105] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
TPWC <00> UNIQUE Registered
MSHOME <00> GROUP Registered
TPWC <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\SalesRep>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : TPWC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sc.charter.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-21-70-6B-7A-24

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : sc.charter.com
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-16-44-E1-B9-4D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.105
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 24.197.97.136
24.197.97.132
Lease Obtained. . . . . . . . . . : Wednesday, February 25, 2009 7:50:10
AM
Lease Expires . . . . . . . . . . : Thursday, February 26, 2009 7:50:10
AM

C:\Documents and Settings\SalesRep>

[johnwill]

I need to see this after the computer fails to connect, that looks like a good connection.

[finn kuppler]

Thank you johnwill! Here is the failed log.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\SalesRep>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=37ms TTL=53
Reply from 206.190.60.37: bytes=32 time=39ms TTL=53
Reply from 206.190.60.37: bytes=32 time=35ms TTL=53
Reply from 206.190.60.37: bytes=32 time=37ms TTL=53

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 39ms, Average = 37ms

C:\Documents and Settings\SalesRep>ping yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=34ms TTL=53
Reply from 206.190.60.37: bytes=32 time=37ms TTL=53
Reply from 206.190.60.37: bytes=32 time=36ms TTL=53
Reply from 206.190.60.37: bytes=32 time=46ms TTL=53

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 46ms, Average = 38ms

C:\Documents and Settings\SalesRep>nbtstat -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.1.105] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
TPWC <00> UNIQUE Registered
MSHOME <00> GROUP Registered
TPWC <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\SalesRep>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : TPWC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sc.charter.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-21-70-6B-7A-24

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : sc.charter.com
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-16-44-E1-B9-4D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.105
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 24.197.97.136
24.197.97.132
Lease Obtained. . . . . . . . . . : Thursday, February 26, 2009 7:35:01
AM
Lease Expires . . . . . . . . . . : Friday, February 27, 2009 7:35:01 AM


C:\Documents and Settings\SalesRep>

[johnwill]

Well, the computer has a good connection to the Internet at the time of the "failure", so this would appear to be a browser and/or firewall issue.

Have you disabled all firewalls to see if that makes a difference?

Since it runs for a time, this could also be malware, have you done virus/malware scans?

[johnwill]

Well, the computer has a good connection to the Internet at the time of the "failure", so this would appear to be a browser and/or firewall issue.

Have you disabled all firewalls to see if that makes a difference?

Since it runs for a time, this could also be malware, have you done virus/malware scans?