Another "can't connect to internet" request for help

[ginparis]

Hi,
I see that many people are having the same problem I'm having and I have read your answers to them. I have tried several of the suggestions but still can't get my problem solved.

I'm trying to set up a network with 3 computers (2 desktops and a laptop). I have a Netgear dg834g router and have it connected to the main desktop via an ethernet cable. The other PCs are connected wirelessly. All computers show they are on the same network and that there is an internet connection but none can actually connect to the internet. I get the standard, "IE cannot display this page" that most people have reported.

Here's information you've asked for in other posts, hoping I've left nothing out.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Geni>PING 216.109.11.135

Pinging 216.109.11.135 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.109.11.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Geni>PING

Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
[-r count] [-s count] [[-j host-list] | [-k host-list]]
[-w timeout] target_name


C:\Documents and Settings\Geni>PING yahoo.com

Pinging yahoo.com [66.94.234.13] with 32 bytes of data:

Reply from 66.94.234.13: bytes=32 time=204ms TTL=43
Reply from 66.94.234.13: bytes=32 time=201ms TTL=43
Reply from 66.94.234.13: bytes=32 time=215ms TTL=43
Reply from 66.94.234.13: bytes=32 time=236ms TTL=43

Ping statistics for 66.94.234.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 201ms, Maximum = 236ms, Average = 214ms

C:\Documents and Settings\Geni>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.0.2] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BIGBERTHA <00> UNIQUE Registered
BIGBERTHA <20> UNIQUE Registered
MERHOME <00> GROUP Registered
MERHOME <1E> GROUP Registered
MERHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

WanadooMe:
Node IpAddress: [81.249.44.68] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BIGBERTHA <00> UNIQUE Registered
BIGBERTHA <20> UNIQUE Registered
MERHOME <00> GROUP Registered
MERHOME <1E> GROUP Registered

C:\Documents and Settings\Geni>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : BigBertha
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-E6-CA-2A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Thursday, May 22, 2008 3:56:25 PM
Lease Expires . . . . . . . . . . : Friday, May 23, 2008 3:56:25 PM

PPP adapter WanadooMe:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 81.249.44.68
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 81.249.44.68
DNS Servers . . . . . . . . . . . : 81.253.149.9
80.10.246.132

C:\Documents and Settings\Geni>

What country are you located in. France
Name of your ISP (Internet Service Provider). Wanadoo (Orange)
What is the expected Upstream/Downstream speed for your ISP Connection? 1.2 Mbps
Make and exact model of the broadband modem. Alcatel Speed Touch 330 (not using when connecting with Netgear Router)
Make and exact model of the router (if a separate unit). Netgear dg834g
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. Ethernet wired on main PC, 2 others wireless
If wireless, encryption used, (none, WEP, WPA, or WPA2) not sure
Make and model of your computer. Dell Dimension 5150
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. XP Media Center SP2 on ethernet connected machine, XP Home on others
The Internet Browser in use, IE, Firefox, Opera, etc. IE6 and Firefox on main machine, IE7 on other desktop and IE6 and Firefox on laptop

I'm not overly versed in computer lingo so talk to me slowly! Thanks for any help you can offer.

G. Mermoud




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

[ginparis]

The above I did using my normal modem connection. I used the same thing below when connected by ethernet to the Netgear router. Don't know if this is useful or not.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


C:\Documents and Settings\Geni>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 192.168.0.1: Destination net unreachable.
Request timed out.
Reply from 192.168.0.1: Destination net unreachable.
Request timed out.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Geni>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Geni>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.0.2] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BIGBERTHA <00> UNIQUE Registered
BIGBERTHA <20> UNIQUE Registered
MERHOME <00> GROUP Registered
MERHOME <1E> GROUP Registered
MERHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Geni>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : BigBertha
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-E6-CA-2A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Thursday, May 22, 2008 3:56:25 PM
Lease Expires . . . . . . . . . . : Friday, May 23, 2008 3:56:25 PM

C:\Documents and Settings\Geni>

[johnwill]

Other than using the wrong IP address in one of the tests, the direct connection to the modem appears to work. The correct command would be: PING 216.109.112.135.

However, since pinging yahoo.com worked, that other one would obviously work. With the modem direct connection, are you saying you still can't access the Internet?