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#1 (permalink) |
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Registered User
Join Date: May 2008
Posts: 1
OS: Windows XP
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Cannot connect to internet
I have a used laptop running Windows XP. It was able to connect wirelessly to my ISP yesterday, but today I get the message "Internet Explorer cannot display the webpage" and at the bottom of the message it has the options of Diagnose Connection Problems and More information. I've run the diagnosis several times and it tells me my router's keys do not match my computer's keys. But I didn't change anything from yesterday! What's more is that it says I am connected and have excellent signal strength. I've also tried repairing by right-clicking the networks icon and choosing "repair" and at first it couldn't finish due to not being able to clear the DNS cache, but I solved that and now the repair process goes to completion but still not able to connect. Any ideas?
Any help greatly appreciated! |
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#2 (permalink) |
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Manager, Networking Forums
Join Date: Sep 2002
Location: S.E. Pennsylvania, US
Posts: 31,468
OS: XP-Pro, Vista, Linux
Blog Entries: 1
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Re: Cannot connect to internet
Please supply the following info, exact make and models of the equipment please.
What country are you located in. Name of your ISP (Internet Service Provider). What is the expected Upstream/Downstream speed for your ISP Connection? Make and exact model of the broadband modem. Make and exact model of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 216.109.112.135 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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