Re: Can't connect to the Internet with Netgear RP614v3 Router

[Wingzero98502]

I also have a Netgear RP614v3. Ijust bought it and got it all setup took forever to do, managed to get it to connect to the modem to internet and worked fine for 30 minutes then I lost connection. I have tried everything that their techs have told me (which has been the exact same thing just worded differently five times) then get told by the tech to call the voice support (which since mine is a refurbished unit would cost me $66) only to be told the same thing but I can connect just fine when the router isn't hooked up. I have tried mac spoofing and setting up the ip and now i cant even ping the router or login to the router to set it up.

[johnwill]

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Wingzero98502]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jason Miller>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jason
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Ethernet adapter Internet:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet Adapt
er(LNE100TX v4)
Physical Address. . . . . . . . . : 00-0C-41-E7-02-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 68.87.69.146
68.87.85.98
Lease Obtained. . . . . . . . . . : Sunday, October 28, 2007 9:53:26 PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 8:14:07 PM

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VIA Compatable Fast Ethernet Adapter
#2
Physical Address. . . . . . . . . : 00-16-EC-F1-FB-D5
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Jason Miller>

[Wingzero98502]

I hope that helps. In order to get online i have to completely disconnect the router and direct connect to my modem

[johnwill]

This appears to be a good connection, it this the direct modem connection? If so, I see a possible problem. This is a modem/router, and may be conflicting with the Netgear. How about the exact make and model of the broadband modem.

[Wingzero98502]

the ipconfig/all was with the router hooked up. as far as i know its just a straight cable modem but heres the model number Motorola SB5101 it has a usb jack on the back but you cant use the usb as well as the Ethernet link on the modem.

[johnwill]

Well, that looked like a good connection. Since you can connect directly to the modem, if this still doesn't get a connection, it just about has to be the cable or the router that's the issue.

How about an IPCONFIG /ALL connected directly to the modem?

[Wingzero98502]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jason Miller>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jason
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Ethernet adapter Internet:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet Adapt
er(LNE100TX v4)
Physical Address. . . . . . . . . : 00-0C-41-E7-02-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 71.231.165.206
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . : 71.231.160.1
DHCP Server . . . . . . . . . . . : 68.87.69.16
DNS Servers . . . . . . . . . . . : 68.87.69.146
68.87.85.98
Lease Obtained. . . . . . . . . . : Monday, October 29, 2007 12:39:38 PM

Lease Expires . . . . . . . . . . : Wednesday, October 31, 2007 6:54:54
PM

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VIA Compatable Fast Ethernet Adapter
#2
Physical Address. . . . . . . . . : 00-16-EC-F1-FB-D5
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Jason Miller>


but I talked to my fiance's father who is an IT for the state and he says that the router is toast because it sounds like the key is fried so I'm getting a new network through my ISP

[johnwill]

Well, I agree with the analysis that the router is probably dead, we were down to the cable or the router already.