The email that never arrives

nexusxox · 04-21-2007, 12:51 AM

Hello all, Lets say there is a sender and a reciever of an email. The sender sends it to the reciever but the person never gets it. The reciever is on a work office computer and states the senders email is on the "allow list" according to the sys admin and the reciever states also the email is not marked as spam nor is it incorrect address. Why is the reciever not getting this email.

johnwill · 04-21-2007, 11:37 AM

No way to know without dealing doing some diagnostics. Have you tried mailing someone else in the same office? It's probably in a SPAM trap somewhere.

nexusxox · 04-22-2007, 12:00 AM

I only have information that for whatever reason that person does not recieve that email. Now from what you are saying if it is the whole building you think its in some spam trap. Lets say this.. if you was in front of the computer that is not getting the email what would you do. Then lets say if you was in front of the server of the person not getting the email what would you do.

Sgt_Grim_Reaper · 04-22-2007, 12:34 AM

Are you sure he isn't deleting them? I know several people at work who claim they "never got it" just because the Email was asking them to do something or giving them information which they didn't read and promptly deleted. Most won't admit it either.

Ah, gotta love office life.

**Cellus** · 04-22-2007, 12:27 PM

Quick question - did you try sending the e-mail more than once? Did it fail multiple times?

As johnwill suggests, try sending an e-mail to someone else in the office. If it fails to go through, then the chances of it being trapped are high. If it goes through, then it probably isn't being caught. This is a good test to try before poking through settings on either the workstation or server.

A thing to note - depending on the e-mail setup, the end-user will usually never see a lot of spam they normally would get as filters can be set on the server's end. Many pieces of spam never even reach the user.

levi.rogers · 04-22-2007, 09:02 PM

Get more information than pass it on to the IT departments from both sender and receiver. Let them handle it from there.

04-21-2007, 12:51 AM	#1 (permalink)
nexusxox Registered User Join Date: Apr 2007 Posts: 74 OS: platform x	The email that never arrives Hello all, Lets say there is a sender and a reciever of an email. The sender sends it to the reciever but the person never gets it. The reciever is on a work office computer and states the senders email is on the "allow list" according to the sys admin and the reciever states also the email is not marked as spam nor is it incorrect address. Why is the reciever not getting this email. Last edited by nexusxox; 04-21-2007 at 12:52 AM.

04-21-2007, 11:37 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,152 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: The email that never arrives No way to know without dealing doing some diagnostics. Have you tried mailing someone else in the same office? It's probably in a SPAM trap somewhere. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-22-2007, 12:00 AM	#3 (permalink)
nexusxox Registered User Join Date: Apr 2007 Posts: 74 OS: platform x	Re: The email that never arrives I only have information that for whatever reason that person does not recieve that email. Now from what you are saying if it is the whole building you think its in some spam trap. Lets say this.. if you was in front of the computer that is not getting the email what would you do. Then lets say if you was in front of the server of the person not getting the email what would you do.

04-22-2007, 12:34 AM	#4 (permalink)
Sgt_Grim_Reaper Registered User Join Date: Nov 2004 Location: New Mexico Posts: 396 OS: XP Pro SP3 My System	Re: The email that never arrives Are you sure he isn't deleting them? I know several people at work who claim they "never got it" just because the Email was asking them to do something or giving them information which they didn't read and promptly deleted. Most won't admit it either. Ah, gotta love office life. __________________ Allow Color BBCode No, Allow Size BBCode No, Allow [IMG] Code No, Can Upload Images for Signature No, Can Upload Animated GIF for Signature No, Allow Smilies No, Can Have Fun No

04-22-2007, 12:27 PM	#5 (permalink)
Cellus Moderator Networking Team Join Date: Aug 2006 Location: Canada Posts: 2,664 OS: Windows Vista Business SP1, Windows XP Professional SP3 My System	Re: The email that never arrives Quick question - did you try sending the e-mail more than once? Did it fail multiple times? As johnwill suggests, try sending an e-mail to someone else in the office. If it fails to go through, then the chances of it being trapped are high. If it goes through, then it probably isn't being caught. This is a good test to try before poking through settings on either the workstation or server. A thing to note - depending on the e-mail setup, the end-user will usually never see a lot of spam they normally would get as filters can be set on the server's end. Many pieces of spam never even reach the user. __________________ TSF Networking Team Virus/Trojan/Spyware Removal Help Donate! Last edited by Cellus; 04-22-2007 at 12:30 PM.

04-22-2007, 09:02 PM	#6 (permalink)
levi.rogers Registered User Join Date: Jun 2006 Location: Mid-West Posts: 111 OS: WinXP Pro	My thoughts... Get more information than pass it on to the IT departments from both sender and receiver. Let them handle it from there.